Q: Why is the new Photos app so slow on my Mac?
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May 1, 2016 11:45 PMby aimzly,This is my report, any help with outcome would be fantastic
EtreCheck version: 2.9.12 (265)
Report generated 2016-05-02 14:42:14
Download EtreCheck from https://etrecheck.com
Runtime 3:44
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Beachballing
Description:
Slow starting with photos and iTunes.
MacBook Pro (13-inch, Late 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 91
Intel HD Graphics 3000
Color LCD 1280 x 800
OS X El Capitan 10.11.4 (15E65) - Time since boot: about one hour
TOSHIBA MK5065GSXF disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (213.21 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.25 GB Online
HL-DT-ST DVDRW GS31N ()
Seagate BUP Slim RD 1 TB
EFI (disk2s1) <not mounted> : 210 MB
AMYS BACKUP (disk2s2) /Volumes/AMYS BACKUP : 999.86 GB (719.73 GB free)
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. iPhone
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
/Library/Extensions
[loaded] com.seagate.driver.PowSecDriverCore (5.2.7 (26996) - SDK 10.4 - 2016-04-13) [Support]
/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.7 (26996) - SDK 10.4 - 2015-12-04) [Support]
[loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.7 (26996) - SDK 10.5 - 2015-12-04) [Support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.7 (26996) - SDK 10.4 - 2015-12-04) [Support]
/System/Library/Extensions
[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.3.12 - 2016-04-13) [Support]
[not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (ZTEDriver_MacV1.3.12 - 2016-04-13) [Support]
[not loaded] com.option.driver.Option72 (2.17.0 - 2016-04-13) [Support]
[not loaded] com.option.driver.OptionMSD (1.21.0 - 2016-04-13) [Support]
[not loaded] com.sierrawireless.driver.SierraDIPSupport (1.0.0.6 - 2016-04-13) [Support]
[not loaded] com.sierrawireless.driver.SierraDevSupport (1.0.7.1 - 2016-04-13) [Support]
[not loaded] com.sierrawireless.driver.SierraFSRSupport (3.0.0.2 - 2016-04-13) [Support]
[not loaded] com.sierrawireless.driver.SierraHSRSupport (3.0.0.13 - 2016-04-13) [Support]
[not loaded] com.sierrawireless.driver.SierraIPDirect (1.1.4 - 2016-04-13) [Support]
HW_CreateNetwork: Path: /Library/StartupItems/HW_CreateNetwork
HWPortDetect_driver: Path: /Library/StartupItems/HWPortDetect_driver
Startup items are obsolete in OS X Yosemite
[not loaded] 8 Apple tasks
[loaded] 155 Apple tasks
[running] 75 Apple tasks
[not loaded] 44 Apple tasks
[loaded] 150 Apple tasks
[running] 95 Apple tasks
[loaded] com.adobe.fpsaud.plist (2016-04-16) [Support]
[loaded] com.apple.installer.osmessagetracing.plist
[loaded] com.macpaw.CleanMyMac3.Agent.plist (2016-04-13) [Support]
[loaded] com.malwarebytes.MBAMHelperTool.plist (2016-04-12) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2015-06-04) [Support]
[running] com.seagate.TBDecorator.plist (2013-10-12) [Support]
[loaded] com.sierrawireless.SWoCTool.plist (2008-07-23) [Support]
[loaded] com.apple.AddressBook.ScheduledSync.PHXC...plist
[loaded] com.apple.AddressBook.ScheduledSync.PHXC...plist
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2016-04-13) [Support]
[loaded] 392 Apple tasks
[running] 201 Apple tasks
SharePointBrowserPlugin: 14.5.2 - SDK 10.6 (2015-08-10) [Support]
FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-26) [Support]
QuickTime Plugin: 7.7.3 (2016-03-12)
Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-26) [Support]
Default Browser: 601 - SDK 10.11 (2016-03-12)
None
Flash Player (2016-04-16) [Support]
Paragon NTFS for Mac ® OS X (2016-04-06) [Support]
Seagate Dashboard for Mac OSX (2016-02-22) [Support]
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 498.88 GB Disk used: 285.66 GB
Destinations:
AMYS BACKUP [Local]
Total size: 999.86 GB
Total number of backups: 16
Oldest backup: 7/04/2016, 12:53 AM
Last backup: 7/04/2016, 3:43 PM
Size of backup disk: Adequate
Backup size 999.86 GB > (Disk used 285.66 GB X 3)
184% VTEncoderXPCService
7% com.apple.photos.VideoConversionService
5% WindowServer
1% kernel_task
0% fontd
487 MB kernel_task
336 MB com.apple.WebKit.WebContent(2)
217 MB mdworker(15)
127 MB VTEncoderXPCService
115 MB Photos
82 MB Free RAM
3.92 GB Used RAM (956 MB Cached)
81 MB Swap Used
May 2, 2016, 01:37:00 PM /Library/Logs/DiagnosticReports/iTunes_2016-05-02-133700_[redacted].cpu_resourc e.diag [Details]
/Applications/iTunes.app/Contents/MacOS/iTunes
May 2, 2016, 01:31:39 PM Self test - passed
May 1, 2016, 07:58:39 PM ~/Library/Logs/DiagnosticReports/suggestd_2016-05-01-195839_[redacted].crash
/System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/ suggestd
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May 2, 2016 8:54 AMby Old Toad,You don't need additional memory quite yet. You have installed what around here is considered malware - CleanMyMac3. Uninstall it according to the developer's instructions: How to Uninstall CleanMyMac 3. Knowledge Base - MacPaw.
Never run any "cleaning" or "optimizing" apps on your Mac. The are not needed. Also anti-virus software are a waste of money as there are no known viruses for Macs and they do a terrible job at finding adware and malware because the are not designed for that.
You can check to see if you've removed all of the files by downloading and running Find Any File to search for any files with the application's name and the developer's name in the file name. For example for CleanMyMac you'd do two searches:
1 - Name contains cleanmymac
2 - Name contains macpaw
Any files that are found can be dragged from the search results window to the Desktop for deletion.
FAF can search areas that Spotlight can't like invisible folders, system folders and packages.
Reboot and check for any improvement. Launch Activity Monitor and click on the Memory button. Run for a while and check the memory pressure graph. As long as it stays uniform and in the green you should be OK.
However, if you feel you need additional RAM get it from either Crucial.com or otherworldcomputing.com. Those are the only two vendors I feel comfortable ordering from as they guarantee that their modules will work with you model and have excellent warranties and customer support.
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May 2, 2016 1:18 PMby StingFish76,How much available hard drive space do you have on your Mac? (anything less than 10GBs is not ideal)
Is it only Photos presenting you the spinning color wheel? Or other functions/apps on the Mac?
Run Disk Utility to see if any hard drive reports are reported
Using Disk Utility to verify or repair disks - Apple Support
I'd start there and see what you have first.
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May 2, 2016 2:23 PMby léonie,Did you run Clean My Mac ad let it clean your Photos Library? Then Photos will be slow because it needs to recreate the cached files that CleanMy Mac removed. Ifyou allowe CleanMyMAc to run on your Photos Library, consider to restore the Photos library from your TimeMachine backup. CleanMy Mac will have removed all original image files of the photos you edited and replaced them by the previews of the edited versions, so you have lost your high quality originals.
