heide1

Q: magic mouse 2 looses connection

My magic mouse 2 is loaded (88%) and connected via bluetooth to my macbook pro (late 2011, OS X El Capitan 10.11.4). Occasionally it looses connection and after a short while reconnects, what should i do to have it connected continuously, i mean without temperamental disconnections?

MacBook Pro, OS X Yosemite (10.10.5), late 2011

Posted on May 1, 2016 2:24 AM

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Q: magic mouse 2 looses connection

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  • by joe_7399,Helpful

    joe_7399 joe_7399 May 6, 2016 1:00 AM in response to heide1
    Community Specialists
    May 6, 2016 1:00 AM in response to heide1

    Hello heide1, 

     

    Thanks for using the Apple Support Communities!

     

    I understand that your Magic Mouse 2 is experiencing temporary disconnects and intermittently stops responding. We know that situations like this can be frustrating, but we’re here to help.

     

    To begin troubleshooting, I suggest reading over and working through the steps located in the following article. 

     

    Your mouse or keyboard intermittently stops responding

    Follow these steps if your mouse or keyboard sometimes stops responding temporarily. 

    Click or press a key

    • Click the mouse or trackpad or press a key on the keyboard to reconnect the device to the computer. It may take a moment for the device to respond.

    Check for signal interference

    • Wireless networks that operate on 2.4GHz may cause interference. Move cordless phone base stations, microwave ovens, and other 2.4GHz electrical devices away from your Mac if you suspect interference.
    • Keep wireless devices within 10 meters (approximately 30 feet) of your Mac.
    • Avoid putting metal objects between your wireless device and your Mac.

     

    If your Apple wireless mouse, keyboard, or trackpad aren't working as expected - Apple Support

     

    Cheers!