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srshuman
Level 1 (4 points)

Q: itunes doesnt recognize my iphone 6 after 12.3.3 upgrade

After upgrading itunes to 12.3.3, I'm unable to see my iphone to sync it. I'm using Windows 10, and I've gone through all of the steps here - If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support .

Has anyone dealt with this issue successfully?

I did upgrade my iphone 6 to 9.3, but i was able to sync after that.

thanks!

iPhone 6, iOS 9.3

Posted on Mar 23, 2016 2:41 AM

by KMH80226,Apple recommended
KMH80226 KMH80226
Level 1 (12 points)
A:

1. Make sure the iOS device is connected to the computer and iTunes is closed.

2. Pleas open Device Manager. : http://windows.microsoft.com/en-us/windows-8/where-is-device-manager(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)

3. Click on Portable Devices

4. Right-click on the iOS Device

5. Click on Update Device Driver

6. Click on Browse Computer for Driver Software

7. Type the following:    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers

 

8. Click Next

9. Open iTunes and they should see the iOS device in the source list.

Posted on Mar 23, 2016 8:20 AM

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srshuman

Q: itunes doesnt recognize my iphone 6 after 12.3.3 upgrade

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  • by Chepah249,

    Chepah249 Chepah249 Apr 1, 2016 5:37 PM in response to srshuman
    Level 1 (4 points)
    Apr 1, 2016 5:37 PM in response to srshuman

    it worked wonders...ive been working on it for 2 days after the update..hopefully apple will now try to fix the safari browsing...

  • by chewiem16,

    chewiem16 chewiem16 Apr 1, 2016 7:13 PM in response to srshuman
    Level 1 (4 points)
    iTunes
    Apr 1, 2016 7:13 PM in response to srshuman

    THANK YOU!!! I was going CRAZY!!

  • by NormVA,

    NormVA NormVA Apr 22, 2016 12:47 PM in response to KMH80226
    Level 1 (4 points)
    Apr 22, 2016 12:47 PM in response to KMH80226

    Step 7:  Could not find Drivers in the Mobile Device Support folder?  Any thoughts?

    Thanks, Norm

  • by JJAH,

    JJAH JJAH Apr 28, 2016 5:31 PM in response to KMH80226
    Level 1 (4 points)
    Apr 28, 2016 5:31 PM in response to KMH80226

    Excellent, thanks much!

  • by useridml,

    useridml useridml May 2, 2016 4:30 PM in response to KMH80226
    Level 1 (4 points)
    May 2, 2016 4:30 PM in response to KMH80226

    Thank you!!!

  • by SueAppleInc,

    SueAppleInc SueAppleInc May 19, 2016 9:12 PM in response to KMH80226
    Level 1 (8 points)
    May 19, 2016 9:12 PM in response to KMH80226

    On Portable Devices there is no Apple device.

  • by SueAppleInc,

    SueAppleInc SueAppleInc May 19, 2016 9:23 PM in response to srshuman
    Level 1 (8 points)
    May 19, 2016 9:23 PM in response to srshuman

    I think that the time is coming to sue Apple, Inc. for the defective program called iTunes that downgrade the Apple products because it is impossible to connect with them and transfer music and books. I spent THOUSANDS OF DOLLARS in 4 iPhones (for the family), 1 iPad, and 1iPad mini. Now it is impossible to connect them and none of them is recognized by iTunes. Therefore is impossible to transfer music and books. It is like having a car an not bein able to open the right doors or cargo.

     

    I am receiving the message "Bonjour service is disabled", same as other victims of iTunes. However Windows indicates that Bonjour and Apple Mobile are working. Done all the suggestions (uninstalling all Apple programs, in certain order and then reinstalling them, updating drivers to Apple Mobile, etc.) Disabling anti-virus. Nothing works. Hours and hours of efforts and iTunes is really slow to respond. It will open after 5-10 minutes and does not recognize the iPhones, and iPads.

     

    Of course I tried to sync using another laptop but the greedy Mr Jobs left a product that will not allow to sync with a SECOND computer. Reasons for that? Money perhaps?

     

    If one of the well-paid mechanics that work with Apple Inc. read this message please provide an answer that works!

  • by Nate ohhh,

    Nate ohhh Nate ohhh Aug 2, 2016 9:37 PM in response to KMH80226
    Level 1 (4 points)
    Aug 2, 2016 9:37 PM in response to KMH80226

    Thank you KMH80226, it worked for me!

  • by hazratism,

    hazratism hazratism Aug 21, 2016 11:38 AM in response to srshuman
    Level 1 (4 points)
    iPhone
    Aug 21, 2016 11:38 AM in response to srshuman

    I'm having the same problem with iTunes (v:12.4.3.1) (windows :10 , 64 bit)

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