martinfromlondon

Q: iMac 27inch Mid2011 kernel panic

Hi,

 

I am having some issues with my 27-inch iMac Mid-2011 - it's rebooted itself twice.

I've saved the crash report. Anyone can read it?

 

Cheers.

iMac (27-inch Mid 2011), OS X Mavericks (10.9.5), null

Posted on May 3, 2016 11:21 AM

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Q: iMac 27inch Mid2011 kernel panic

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  • by applefreak111,

    applefreak111 applefreak111 May 3, 2016 11:36 AM in response to martinfromlondon
    Level 1 (131 points)
    Notebooks
    May 3, 2016 11:36 AM in response to martinfromlondon

    Try recovery mode (Cmd+R on startup). when in recovery: Try to repair the HD in Disk Utility, reinstall OS X (it shouldn't delete anything, just repair itself) If these things don't work, its most likely hardware related.

    Cheers,
    Adam

  • by martinfromlondon,

    martinfromlondon martinfromlondon May 3, 2016 11:56 AM in response to applefreak111
    Level 1 (4 points)
    Desktops
    May 3, 2016 11:56 AM in response to applefreak111

    It's a clean install. All apps also re-installed, so that's definitely a hardware issue.

     

    Again, I am not sure what causes the panic.

  • by applefreak111,

    applefreak111 applefreak111 May 3, 2016 12:02 PM in response to martinfromlondon
    Level 1 (131 points)
    Notebooks
    May 3, 2016 12:02 PM in response to martinfromlondon

    I had the same issue, Taking it the the Apple Store will save you frustration, they can preform a hardware test there.

    Cheers,

    Adam

  • by Linc Davis,Helpful

    Linc Davis Linc Davis May 3, 2016 1:13 PM in response to martinfromlondon
    Level 10 (207,963 points)
    Applications
    May 3, 2016 1:13 PM in response to martinfromlondon
  • by martinfromlondon,

    martinfromlondon martinfromlondon May 3, 2016 1:13 PM in response to Linc Davis
    Level 1 (4 points)
    Desktops
    May 3, 2016 1:13 PM in response to Linc Davis

    Thank you.

     

    I took the iMac to Apple Store and they tested graphics card and it seem to be fine.

    In my opinion this is more likely a graphics issue, as I had some problems with display distortion.

     

    I am not sure if graphics card can still be replaced as per the programme?

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio May 3, 2016 1:14 PM in response to martinfromlondon
    Level 6 (17,233 points)
    Apple Watch
    May 3, 2016 1:14 PM in response to martinfromlondon

    Why don't you post the panic report and let us take a look?

  • by martinfromlondon,

    martinfromlondon martinfromlondon May 3, 2016 1:17 PM in response to Mike Sombrio
    Level 1 (4 points)
    Desktops
    May 3, 2016 1:17 PM in response to Mike Sombrio

    Thank you, Mike.

     

    I have just tried, but I am unable to.. it says, there are invalid characters.. ;/

  • by Linc Davis,

    Linc Davis Linc Davis May 3, 2016 1:20 PM in response to martinfromlondon
    Level 10 (207,963 points)
    Applications
    May 3, 2016 1:20 PM in response to martinfromlondon

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by martinfromlondon,

    martinfromlondon martinfromlondon May 3, 2016 1:30 PM in response to Linc Davis
    Level 1 (4 points)
    Desktops
    May 3, 2016 1:30 PM in response to Linc Davis

    Thank you. Here is link:

    http://pastebin.com/K0KnQ7LY

  • by Linc Davis,

    Linc Davis Linc Davis May 3, 2016 1:46 PM in response to martinfromlondon
    Level 10 (207,963 points)
    Applications
    May 3, 2016 1:46 PM in response to martinfromlondon

    The page has been removed.

  • by martinfromlondon,

    martinfromlondon martinfromlondon May 3, 2016 1:51 PM in response to Linc Davis
    Level 1 (4 points)
    Desktops
    May 3, 2016 1:51 PM in response to Linc Davis
  • by Linc Davis,

    Linc Davis Linc Davis May 3, 2016 1:53 PM in response to martinfromlondon
    Level 10 (207,963 points)
    Applications
    May 3, 2016 1:53 PM in response to martinfromlondon

    The panic is caused by a kernel bug. Please turn off the firewall in the Security & Privacy preference pane and see whether the panics stop.

  • by martinfromlondon,

    martinfromlondon martinfromlondon May 3, 2016 1:57 PM in response to Linc Davis
    Level 1 (4 points)
    Desktops
    May 3, 2016 1:57 PM in response to Linc Davis

    Wow, Firewall was indeed switched on.

    Which line of report says so? ;/

     

    It's switched off now and I'll see how it goes.

  • by Linc Davis,Helpful

    Linc Davis Linc Davis May 11, 2016 12:49 PM in response to martinfromlondon
    Level 10 (207,963 points)
    Applications
    May 11, 2016 12:49 PM in response to martinfromlondon

    I should add that the bug is triggered in many, if not all, cases by "Spotify"—but it's a bug in OS X, not in Spotify. Since you are a couple of versions behind the times, the bug won't be fixed until you upgrade to a newer version of OS X. But the current version still has the bug. You can avoid the whole problem by leaving the firewall off. You almost certainly don't need it.

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