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Q: Email messed up ever since upgrading to Yosemite. The mail icon remains on the toolbar and I can open if I click into full screen and read the emails. I cannot send any emails. This is a huge problem.

My email has been completely messed up ever since upgrading to Yosemite. I am about to revert to prior OS because of this. I can't click on the icon on the toolbar. It is unusable. Nothing happens. The email will not open up at all unless I open email and then click View Full Screen. Even when I do this  the email will not send from this computer AT ALL!! Off any accounts. If I logout and then simply go through Safari and open up yahoo separately then sometimes I can send email that way but this icon is useless to me now. The new operating system killed my email.

MacBook Pro, iOS 8.4

Posted on Jul 24, 2015 10:21 AM

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Q: Email messed up ever since upgrading to Yosemite. The mail icon remains on the toolbar and I can open if I click into full screen ... more

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  • Helpful answers

  • by Eric Root,

    Eric Root Eric Root Jul 24, 2015 10:30 AM in response to inkscrblr
    Level 9 (69,881 points)
    iTunes
    Jul 24, 2015 10:30 AM in response to inkscrblr

    The Dock alias may be corrupt. Click and hold it while holding down the command key and drag it out of the Dock until you get a puff of smoke. Then go to the Applications folder and drag Mail to the Dock to create a new alias.

     

    Now try opening Mail and see if it will open normally.

     

    Mail troubleshooting - Yosemite

     

     

    Mail (Yosemite): If you can’t send messages


     

    Mail not sending or receiving messages after updating OS X

  • by Linc Davis,Apple recommended

    Linc Davis Linc Davis Jul 24, 2015 2:45 PM in response to inkscrblr
    Level 10 (207,926 points)
    Applications
    Jul 24, 2015 2:45 PM in response to inkscrblr

    Quit Mail. Force quit if necessary.

    Back up all data before proceeding.

    Triple-click anywhere in the line below on this page to select it:

    ~/Library/Mail/V2/MailData

    Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

              Go Go to Folder

    from the menu bar. Paste into the box that opens by pressing command-V, then press return.

    A folder window will open. Inside it there should be files with names as follows:

              Envelope Index

              ExternalUpdates.storedata

    Move those files to the Desktop, leaving the window open. Other files in the folder may have longer names that begin as above. Move those files, if any, to the Trash.

    Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is damaged and that Mail has to quit. Click OK. Typically, the process takes a few minutes, but it may take hours if you have gigantic mailboxes. In that case, you may be able to speed things up by temporarily adding your home folder to the Privacy list in the Spotlight preference pane. Remove it when Mail has finished importing.

    Test. If Mail now works as expected, you can delete the files you moved to the Desktop. Otherwise, post your results.

  • by noliafromlong beach,

    noliafromlong beach noliafromlong beach Aug 21, 2015 5:43 PM in response to inkscrblr
    Level 1 (0 points)
    Aug 21, 2015 5:43 PM in response to inkscrblr

    This worked for me. Whew!

  • by bhlawson,

    bhlawson bhlawson Sep 18, 2015 6:30 PM in response to Linc Davis
    Level 1 (0 points)
    Sep 18, 2015 6:30 PM in response to Linc Davis

    Thanks so much. This helped immediately.

  • by NeedMo,

    NeedMo NeedMo Oct 19, 2015 5:36 PM in response to Linc Davis
    Level 1 (4 points)
    Mac OS X
    Oct 19, 2015 5:36 PM in response to Linc Davis

    Some of your mah-vlos fixes on others have helped me, one of which I think I messed up:  NEGATING EFFECTIVE POINTER (cursor).

     

    Given:  MBA 13", circa late 2012- 2013, dual core i7, 16g ram, i.e. plenty of power and speed.   Running El Capitan okay;  (new battery~2 months);  clean as a whistle.


    Problem:  Mail began slowing, then hanging on this MBA AND on a new MBP-13R, same 'heat'.   I tried your remedy from another's fix, i.e.


    1.  removing library folder in keychain - to trash.  This did not fix my problem. (I may have removed too much on the MBA?; this MBP-R now works fine.)

     

    2. I then ran Onyx's new 'Deeper' cleaner on the MBA using set-to-default commands (basic stuff)... .  WHOOPS, now mail problem secondary!

     

    3.  After #2,  I got a locked screen, i.e. the Mac boots up and shows the correct screens (in normal and safe modes) but, while the pointer moves around as

    intended it has no effect when clicked, other than starting the blasted beachball, which I can't seem to squelch.


    I sure would appreciate some of your experienced look-see and advice.  (I go back to SE days and am okay with HW technical but not versed in code other

    than some basic stuff.  Big Fan of MacBible and it's author over the years.)


    Thanks in advance and regards from Atlanta, GA





  • by patricknj,

    patricknj patricknj Dec 22, 2015 1:29 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 22, 2015 1:29 PM in response to Linc Davis

    I'm having this problem too, but when I searched for that files, they do not show up in my "V2" library, but do show up in the V3 library. I'm running El Capitan. Any thoughts?

     

    THANK YOU!

  • by hippie1,

    hippie1 hippie1 Apr 4, 2016 4:26 PM in response to inkscrblr
    Level 1 (8 points)
    Mac OS X
    Apr 4, 2016 4:26 PM in response to inkscrblr

    When I copy and paste, I get the the message "Folder Can Not Be Found".

  • by hippie1,

    hippie1 hippie1 Apr 4, 2016 4:36 PM in response to Linc Davis
    Level 1 (8 points)
    Mac OS X
    Apr 4, 2016 4:36 PM in response to Linc Davis

    When I copy and paste, I get the the message "Folder Can Not Be Found".

  • by MicheleAnne,

    MicheleAnne MicheleAnne Apr 28, 2016 11:57 PM in response to Linc Davis
    Level 1 (12 points)
    Mac OS X
    Apr 28, 2016 11:57 PM in response to Linc Davis

    Unfortunately, This did not work.  The 25 emails that were viewable before were the only emails that returned.

     

    I have lost everything else.

     

    Must have done some major corruption!

  • by KateAlex43,

    KateAlex43 KateAlex43 May 3, 2016 2:15 PM in response to Linc Davis
    Level 1 (12 points)
    Mac OS X
    May 3, 2016 2:15 PM in response to Linc Davis

    I tried this also after getting your help on fixing "mail quits unexpectedly".  I could not back up all email data because I could not get into it. I no longer use Apple's time capsule and backup using several passports.

     

    Now I have lost all email data and cannot retrieve.  It also disappeared from my mail server Comcast. Is there any thing else to try?

     

    Thanks

  • by waleedfromkhames,

    waleedfromkhames waleedfromkhames Jun 17, 2016 5:31 PM in response to inkscrblr
    Level 1 (12 points)
    Mac OS X
    Jun 17, 2016 5:31 PM in response to inkscrblr

    SLeep

    inkscrblr wrote:

     

    My email has been completely messed up ever since upgrading to Yosemite. I am about to revert to prior OS because of this. I can't click on the icon on the toolbar. It is unusable. Nothing happens. The email will not open up at all unless I open email and then click View Full Screen. Even when I do this  the email will not send from this computer AT ALL!! Off any accounts. If I logout and then simply go through Safari and open up yahoo separately then sometimes I can send email that way but this icon is useless to me now. The new operating system killed my email.

  • by waleedfromkhames,

    waleedfromkhames waleedfromkhames Jun 17, 2016 5:30 PM in response to inkscrblr
    Level 1 (12 points)
    Mac OS X
    Jun 17, 2016 5:30 PM in response to inkscrblr

    inkscrblr wrote:

     

    My email has been completely messed up ever since upgrading to Yosemite. I am about to revert to prior OS because of this. I can't click on the icon on the toolbar. It is unusable. Nothing happens. The email will not open up at all unless I open email and then click View Full Screen. Even when I do this  the email will not send from this computer AT ALL!! Off any accounts. If I logout and then simply go through Safari and open up yahoo separately then sometimes I can send email that way but this icon is useless to me now. The new operating system killed my email.

  • by ADRIEN 75,

    ADRIEN 75 ADRIEN 75 Jun 21, 2016 10:09 AM in response to inkscrblr
    Level 1 (12 points)
    Mac OS X
    Jun 21, 2016 10:09 AM in response to inkscrblr

    Thanks to all of you for your help.

    I am afraid I'm not able to implement any of your recommendations, since I'm not skilled enough.

    I therefore will go to an Apple Store ( in Paris) to ask if someone in the shop can implement the necessary recommended actions.

    Thanks again

  • by J Canuck,

    J Canuck J Canuck Jun 28, 2016 7:32 AM in response to Linc Davis
    Level 1 (8 points)
    Mac OS X
    Jun 28, 2016 7:32 AM in response to Linc Davis

    I followed the instruction provided above and nothing happened to change the Inbox which is missing hundreds of emails. Other folders are intact.