HT201232: Contact Apple for support and service
Learn about Contact Apple for support and service
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All replies
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Helpful answers
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May 3, 2016 10:56 PM in response to atatriby thunderzzz,Update could not cause hardware issue. Take your device to the Apple Store for further diagnostics.
You may also check this article: Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support
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May 3, 2016 11:06 PM in response to thunderzzzby atatri,In my country there is no apple store.
and the problem appear when I upgrade my iphone to new iOS
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May 3, 2016 11:13 PM in response to atatriby thunderzzz,This is hardware issue. Most likely it has no relation to new update. Updates do not cause hardware problems. Check the article above.
You may also try basic troubleshooting techniques:
Try to reset your device. This won't delete your data stored on this device.
- Press and hold the Sleep/Wake button
- Press and hold on the Home button
- Keep holding both buttons until the display turns off and back on with Apple logo on it.
Alternatively, you may go to Settings - General - Reset - Reset All Settings
If this does not help, restore your device to factory settings. Note that this will erase the data from your device.
Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.
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May 3, 2016 11:14 PM in response to atatriby RockstarKB,Try Installing iOS via DFU Mode via iTunes in PC
If this isn't Fix bette to Take the Phone to a Repair Store !!