helpIneedsomebody1

Q: Drake's Album won't play on my iPhone - Apple Music

I bought the Apple Music Family Plan.

 

I have a problem: Drake's Album "Views" won't play on my iPhone, but it will play on my MacBook...using the same account.

 

Also, every other song on Apple Music works on my iPhone. it's just a drake-error and it's upsetting my ears. anyone have this problem?

iPhone 6, iOS 9.3.1

Posted on May 2, 2016 10:52 PM

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Q: Drake's Album won't play on my iPhone - Apple Music

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  • by judysings,

    judysings judysings May 4, 2016 7:28 AM in response to helpIneedsomebody1
    Community Specialists
    May 4, 2016 7:28 AM in response to helpIneedsomebody1

    Hi helpIneedsomebody1,

    I understand you are having trouble playing the Views album on your iPhone.  If you have not purchased this album, try downloading it to your iPhone for offline listening.  If you have purchased the album, you can report the issue to the iTunes Store Support.  Take a look at the resources below:

     

    Use Apple Music in the Music app

    Listen offline

    You can download songs—including songs that you bought from the iTunes Store, added from Apple Music, or that were matched or uploaded with Apple Music or iTunes Match—to your device to listen to when you're not connected to the Internet:

    1. Tap the More Options icon  more options next to the item.
    2. Tap the download icon  to the right of the song's artwork at the top of the More Options menu, or tap Download from the bottom of the menu.
    3. The song downloads to your device.

    To see music that you downloaded to listen to offline, go to My Music. Under the Recently Added section, tap the category selector (Artists, Albums, etc.). Only Downloaded Music is at the bottom of the category list. When this setting is on, My Music shows only songs that you downloaded to your device. Turn this setting off to see all of your music, including music stored in iCloud Music Library.

    When you view an item that you've downloaded to your device, you'll see an offline icon offline indicator near it, but its exact location varies. For example:

    • If you download an entire album or playlist, the offline icon appears when you're looking at the album or playlist in My Music. You'll also see an offline icon when you view a compilation, but not when you view specific genres, artists, or composers.
    • If you download a song, the offline icon appears to the right of each song title.
    • If you download songs from an album, but not the entire album, the offline icon appears to the right of just the songs that you downloaded.

     

    Report a problem with an item purchased from the iTunes Store

     

    Take care,