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All replies
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Helpful answers
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May 4, 2016 1:10 PM in response to lindabobby John Galt,★HelpfulCookies do not affect a Mac's performance, and there is no benefit to "defragmenting". Do not use any product claiming to "clean" your Mac either. They are all scams.
Back up your Mac if you have not done so already. To learn how to do that read https://www.apple.com/support/backup/. To learn how to use Time Machine read Use Time Machine to back up or restore your Mac.
Determine if the problems also persist in "Safe Mode":
- Safe Mode or "Safe Boot" is a troubleshooting mode that bypasses all third party system extensions and loads only required system components. Read about it: Starting up in Safe Mode
- You must disable FileVault before you can start your Mac in Safe Mode.
- Starting your Mac in Safe Mode will take longer than usual, graphics will not render smoothly, audio is disabled on some Macs, and some programs (iTunes for example) may not work at all.
- Merely starting your Mac in Safe Mode is not intended to resolve the problem, it's to observe its performance without certain additional components.
- To end Safe Mode restart your Mac normally. Shutdown will take longer as well.
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May 4, 2016 1:11 PM in response to lindabobby Eric Root,★HelpfulTry running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. This will show what is running on your computer. No personal information is shown.
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May 4, 2016 1:17 PM in response to Eric Rootby lindabob,Hello Eric I tried to click on your program but all it did was pretend to be going to another page but then taking me back to this page so im a bit lost with it.
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May 4, 2016 1:19 PM in response to John Galtby lindabob,Sorry to sound dopey but is backing up the same as using the time machine.
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May 4, 2016 1:56 PM in response to lindabobby Grant Bennet-Alder,There is a new issue (bug) in the forum software, where off-site links do not work properly.
Just select the link and right-click or Control-click and choose "Open Address" from the popup menu.
or paste the link into a new Browser window.
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May 4, 2016 2:04 PM in response to Grant Bennet-Alderby lindabob,Hi so will the link have given my mac a bug as i didnt try the method you suggested just now. I dont have a right click option on the track pad or should i say i sometimes do but mostly it doesnt show up as an option when i click the trackpad il try again though see what happens
thank you for helping
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May 4, 2016 2:07 PM in response to Grant Bennet-Alderby lindabob,Hi Grant I took your advice and this result is cut and pasted below. I dont think its doing what it should have
Apple Support Communities / Notebooks / MacBook Pro
Please help do the equivalent of a defrag on my Mac, as it is extremely slow
51 Views 6 Replies Latest reply: May 4, 2016 2:04 PM by lindabobmy Mac is extremely slow painfully slow in fact and needs a clean up but I don't know how to clear it of all the junk such as cookies etc and help it run faster. please help
MacBook ProI have this question too (0)- Link to this post
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See the answer in contextCookies do not affect a Mac's performance, and there is no benefit to "defragmenting". Do not use any product claiming to "clean" your Mac either. They are all scams.
Back up your Mac if you have not done so already. To learn how to do that read https://www.apple.com/support/backup/. To learn how to use Time Machine read Use Time Machine to back up or restore your Mac.
Determine if the problems also persist in "Safe Mode":
- Safe Mode or "Safe Boot" is a troubleshooting mode that bypasses all third party system extensions and loads only required system components. Read about it: Starting up in Safe Mode
- You must disable FileVault before you can start your Mac in Safe Mode.
- Starting your Mac in Safe Mode will take longer than usual, graphics will not render smoothly, audio is disabled on some Macs, and some programs (iTunes for example) may not work at all.
- Merely starting your Mac in Safe Mode is not intended to resolve the problem, it's to observe its performance without certain additional components.
- To end Safe Mode restart your Mac normally. Shutdown will take longer as well.
Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. This will show what is running on your computer. No personal information is shown.
Etrecheck – System Information
See the answer in contextAll replies
- Level 8
John Galt May 4, 2016 1:10 PM file:///message/30159602#30159602
in response to lindabob HelpfulCookies do not affect a Mac's performance, and there is no benefit to "defragmenting". Do not use any product claiming to "clean" your Mac either. They are all scams.
Back up your Mac if you have not done so already. To learn how to do that read https://www.apple.com/support/backup/. To learn how to use Time Machine read Use Time Machine to back up or restore your Mac.
Determine if the problems also persist in "Safe Mode":
- Safe Mode or "Safe Boot" is a troubleshooting mode that bypasses all third party system extensions and loads only required system components. Read about it: Starting up in Safe Mode
- You must disable FileVault before you can start your Mac in Safe Mode.
- Starting your Mac in Safe Mode will take longer than usual, graphics will not render smoothly, audio is disabled on some Macs, and some programs (iTunes for example) may not work at all.
- Merely starting your Mac in Safe Mode is not intended to resolve the problem, it's to observe its performance without certain additional components.
- To end Safe Mode restart your Mac normally. Shutdown will take longer as well.
file:///Users/lindasaunders/Downloads/7552763.html#This helped me (1)- Link to this post
- Reply
- Level 9Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. This will show what is running on your computer. No personal information is shown.Eric Root May 4, 2016 1:11 PM file:///message/30159603#30159603
Mac OS X
in response to lindabob Helpful
Etrecheck – System Information
file:///Users/lindasaunders/Downloads/7552763.html#This helped me (1)- Link to this post
- Reply
- Level 1lindabob May 4, 2016 1:17 PM file:///message/30160421#30160421
Mac OS X
in response to Eric RootHello Eric I tried to click on your program but all it did was pretend to be going to another page but then taking me back to this page so im a bit lost with it.
file:///Users/lindasaunders/Downloads/7552763.html#This helped me (0)- Link to this post
- Reply
- Level 1lindabob May 4, 2016 1:19 PM file:///message/30160423#30160423
Mac OS X
in response to John GaltSorry to sound dopey but is backing up the same as using the time machine.
file:///Users/lindasaunders/Downloads/7552763.html#This helped me (0)- Link to this post
- Reply
- Level 9There is a new issue (bug) in the forum software, where off-site links do not work properly.
Grant Bennet-Alder May 4, 2016 1:56 PM file:///message/30160727#30160727
in response to lindabobJust select the link and right-click or Control-click and choose "Open Address" from the popup menu.
or paste the link into a new Browser window.
file:///Users/lindasaunders/Downloads/7552763.html#This helped me (0)- Link to this post
- Reply
- Level 1Hi so will the link have given my mac a bug as i didnt try the method you suggested just now. I dont have a right click option on the track pad or should i say i sometimes do but mostly it doesnt show up as an option when i click the trackpad il try again though see what happens thank you for helpingMac OS Xlindabob May 4, 2016 2:04 PM file:///message/30160649#30160649
in response to Grant Bennet-Alderfile:///Users/lindasaunders/Downloads/7552763.html#This helped me (0)- Link to this post
- Reply
Return to MacBook Pro Go to original post Reply to original post
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May 4, 2016 2:24 PM in response to lindabobby lindabob,sorry the above was the cut and paste of the results which look entirely wrong to me
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May 4, 2016 2:32 PM in response to Grant Bennet-Alderby lindabob,Hi Grant I used the link and below is the cut and pasted report which I am sure is plain i understand not a jot.
EtreCheck version: 2.9.12 (265)
Report generated 2016-05-04 22:30:17
Download EtreCheck from https://etrecheck.com
Runtime 3:32
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
MacBook Pro (17-inch, Early 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro8,3
1 2.3 GHz Intel Core i7 CPU: 4-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 665
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1680 x 1050
AMD Radeon HD 6750M - VRAM: 1024 MB
OS X Mavericks 10.9.5 (13F34) - Time since boot: about 6 hours
Hitachi HTS725050A9A362 disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (311.00 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-8A8 ()
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
/Library/Application Support/Kaspersky Lab/KAV/Bases/Cache
[loaded] com.kaspersky.kext.kimul.46 (46 - 2016-05-04) [Support]
[loaded] com.kaspersky.kext.mark.1.0.6 (1.0.6 - 2016-05-04) [Support]
/Library/Application Support/LogMeIn/drivers
[not loaded] com.logmein.driver.LogMeInSoundDriver (4.1.6333 - 2016-04-28) [Support]
/Library/Extensions
[loaded] com.kaspersky.kext.klif (3.3.0a1 - 2016-03-02) [Support]
[loaded] com.kaspersky.nke (2.1.0 - 2016-03-02) [Support]
/System/Library/Extensions
[not loaded] com.devguru.driver.SamsungComposite (1.4.14 - SDK 10.6 - 2016-04-28) [Support]
[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1 - 2016-04-28) [Support]
[not loaded] com.wacom.kext.pentablet (Pen Tablet 5.1.0-3 - 2016-04-28) [Support]
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.14 - SDK 10.6 - 2013-09-09) [Support]
[not loaded] com.devguru.driver.SamsungACMData (1.4.14 - SDK 10.6 - 2013-09-09) [Support]
[not loaded] com.devguru.driver.SamsungMTP (1.4.14 - SDK 10.5 - 2013-09-09) [Support]
[not loaded] com.devguru.driver.SamsungSerial (1.4.14 - SDK 10.6 - 2013-09-09) [Support]
[not loaded] 6 Apple tasks
[loaded] 141 Apple tasks
[running] 36 Apple tasks
[not loaded] 47 Apple tasks
[loaded] 138 Apple tasks
[running] 64 Apple tasks
[running] com.logmein.logmeingui.plist (2016-04-28) [Support]
[running] com.logmein.logmeinguiagent.plist (2016-04-28) [Support]
[not loaded] com.logmein.logmeinguiagentatlogin.plist (2016-04-28) [Support]
[loaded] com.adobe.SwitchBoard.plist (2011-07-14) [Support]
[loaded] com.adobe.fpsaud.plist (2016-04-16) [Support]
[loaded] com.apple.aelwriter.plist
[running] com.apple.qmaster.qmasterd.plist
[running] com.kaspersky.kav.plist (2016-05-04) [Support]
[running] com.logmein.logmeinserver.plist (2016-04-28) [Support]
[loaded] com.logmein.raupdate.plist (2013-12-16) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loaded] com.adobe.ARM.[...].plist (2014-04-30) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]
TomTomMyDriveConnectHelper Application (/Applications/TomTom MyDrive Connect.app/Contents/MacOS/TomTomMyDriveConnectHelper.app)
Dropbox Application (/Applications/Dropbox.app)
Safari Application (/Applications/Safari.app)
Dragon Dictate Application (/Applications/Dragon Dictate.app)
Google Chrome Application Hidden (/Applications/Google Chrome.app)
TomTomHOMERunner Application Hidden (~/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)
KiesAgent Application Hidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)
[running] [0x0-0x14014].com.tomtom.mytomtomsa
[running] [0x0-0x52052].com.etresoft.EtreCheck
[running] com.dragon.dictate.35936
[running] com.getdropbox.dropbox.18336
[running] com.google.Chrome.51072
[running] com.microsoft.Word.41744
[running] com.microsoft.autoupdate.fba.54416
[running] com.tomtom.HOMERunnerApp.78176
[running] com.yourcompany.KiesAgent.50896
[running] jp.co.canon.cijscannerregister.53008
[loaded] 441 Apple tasks
[running] 400 Apple tasks
Default Browser: 537 - SDK 10.9 (2015-05-29)
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2012-08-09) [Support]
FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-23) [Support]
AdobePDFViewerNPAPI: 11.0.04 - SDK 10.6 (2014-01-01) [Support]
LogMeIn: 1.0.935 - SDK 10.7 (2013-03-12) [Support]
Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-23) [Support]
LogMeInSafari32: 1.0.935 - SDK 10.7 (2013-03-12) [Support]
QuickTime Plugin: 7.7.3 (2015-05-29)
SharePointBrowserPlugin: 14.4.7 - SDK 10.6 (2015-01-27) [Support]
AdobePDFViewer: 11.0.04 - SDK 10.6 (2014-01-01) [Support]
iPhotoPhotocast: 7.0 - SDK 10.8 (2013-07-16)
Silverlight: 4.0.60531.0 (2011-09-12) [Support]
JavaAppletPlugin: 14.9.0 - SDK 10.7 (2014-03-11) Check version
Google Earth Web Plug-in: 6.2 (2012-04-14) [Support]
Virtual Keyboard - Kaspersky Lab - http://kaspersky.com (2013-12-26)
URL Advisor - Kaspersky Lab - http://kaspersky.com (2013-12-27)
DVCPROHDAudio: 1.3.2 (2011-09-12)
Flash Player (2016-04-16) [Support]
Growl (2011-07-14) [Support]
PenTablet (2008-12-09) [Support]
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 188.25 GB
Destinations:
Time Machine Backups [Local]
Total size: 3.00 TB
Total number of backups: 11
Oldest backup: 10/10/2011 17:47
Last backup: 31/08/2015 16:52
Size of backup disk: Excellent
Backup size 3.00 TB > (Disk size 499.25 GB X 3)
40% mdworker(2)
3% WindowServer
2% kernel_task
2% fontd
1% kav
1.02 GB com.apple.WebKit.WebContent(5)
612 MB kernel_task
279 MB kav
221 MB mds_stores
197 MB Dropbox
2.32 GB Free RAM
5.67 GB Used RAM (3.27 GB Cached)
0 B Swap Used
May 4, 2016, 04:26:14 PM Self test - passed
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May 4, 2016 2:35 PM in response to lindabobby John Galt,Using Time Machine is the same as backing up.
Time Machine is only one backup method, but it is the easiest and least intrusive. It's integrated with your Mac and designed so you never have to think about a fundamental task that what would otherwise be a chore.
There are other general backup methods explained in the other link: https://www.apple.com/support/backup/. Use whatever method is convenient for you.
My reason for recommending "backing up" is that the symptoms you describe are sometimes (not always) an indication of impending hard disk drive failure. More troubleshooting would be required before justifiably drawing that conclusion.
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May 4, 2016 2:49 PM in response to lindabobby John Galt,That report indicates you did perform a Time Machine backup, but it was a long time ago. Re-connect that hard disk drive, or another suitable hard disk drive, and then run Time Machine again so that you have a more recent backup. To do that select "Back Up Now" from the Time Machine icon in your Mac's menu bar.
The other usual suspects are present in that report, most notably Kaspersky. Don't use "anti-virus" products on a Mac unless you want it to run poorly while conveying absolutely no benefit whatsoever. Uninstall any and all Kaspersky products present on that Mac according to their respective instructions — if you can find them, and assuming they work (frequently they don't) — and then evaluate your Mac's performance.
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May 4, 2016 2:42 PM in response to lindabobby Grant Bennet-Alder,Your Mac is already well protected by the features Apple provides. It does NOT benefit in any way from aftermarket so-called Anit-Virus software such as Kaspersky. This may be making your Mac slow and unstable.
http://www.apple.com/osx/what-is/security/
.