3rdAndFinal

Q: MBP Retina Late 2013 Beachballing and freezing after installing El Capitan 10.11.4

My MBP is beachballing endlessly and locking up 3-5 times per day.  This is a machine I use for work, so reliability is critical to client service.  The lock-ups occur even with only minimal applications running (e.g., Word and Adobe Acrobat Pro).  I see that others are having similar issues, but don't see a solution that appears to fit my circumstance.  Any help sorting this out would be greatly appreciated.  Thanks in advance.

MacBook Pro (Retina, 13-inch, Late 2013), OS X El Capitan (10.11.4)

Posted on May 4, 2016 7:28 PM

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Q: MBP Retina Late 2013 Beachballing and freezing after installing El Capitan 10.11.4

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  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 4, 2016 7:37 PM in response to 3rdAndFinal
    Level 10 (122,858 points)
    Apple Music
    May 4, 2016 7:37 PM in response to 3rdAndFinal

    Very difficult to troubleshoot without more to go on.

     

    Please download and run EtreCheck

     

    Then copy and paste the results in your Reply.

     

    That should reveal what the problem is.

     

    No personal information is shared from the report.

  • by 3rdAndFinal,

    3rdAndFinal 3rdAndFinal May 4, 2016 7:51 PM in response to Carolyn Samit
    Level 1 (8 points)
    Mac OS X
    May 4, 2016 7:51 PM in response to Carolyn Samit

    Carolyn--Many thanks for your willingness to help.  The report is posted below.  Any thoughts or suggestions are appreciated.

     

     

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-05-04 22:42:06

    Download EtreCheck from https://etrecheck.com

    Runtime 1:33

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Beachballing

    Description:

    Beach balling and lock-up after installation of El Capitan 10.11.4

     

    Hardware Information: ⓘ

        MacBook Pro (Retina, 13-inch, Late 2013)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro11,1

        1 2.4 GHz Intel Core i5 CPU: 2-core

        8 GB RAM Not upgradeable

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 82

     

    Video Information: ⓘ

        Intel Iris

            Color LCD 2880 x 1800

     

    System Software: ⓘ

        OS X El Capitan 10.11.4 (15E65) - Time since boot: about 2 hours

     

    Disk Information: ⓘ

        APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 249.77 GB (114.86 GB free)

                Core Storage: disk0s2 250.14 GB Online

     

    USB Information: ⓘ

        Apple Card Reader

        SanDisk Ultra Fit 124.22 GB

            WDH SANDISK (disk2s1) /Volumes/WDH SANDISK : 124.22 GB (122.62 GB free)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Fitbit Inc. Fitbit Base Station

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Library/Application Support/VirtualBox

        [not loaded]    org.virtualbox.kext.VBoxDrv (4.3.18 - 2014-11-16) [Support]

        [not loaded]    org.virtualbox.kext.VBoxNetAdp (4.3.18 - 2014-11-16) [Support]

        [not loaded]    org.virtualbox.kext.VBoxNetFlt (4.3.18 - 2014-11-16) [Support]

        [not loaded]    org.virtualbox.kext.VBoxUSB (4.3.18 - 2014-11-16) [Support]

     

            /System/Library/Extensions

        [loaded]    com.logmein.driver.LogMeInSoundDriver (4.1.6333 - 2016-05-03) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    155 Apple tasks

        [running]    76 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    44 Apple tasks

        [loaded]    155 Apple tasks

        [running]    89 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-04-28) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-03-16) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-03) [Support]

        [running]    com.logmein.logmeingui.plist (2016-05-03) [Support]

        [running]    com.logmein.logmeinguiagent.plist (2016-05-03) [Support]

        [not loaded]    com.logmein.logmeinguiagentatlogin.plist (2016-05-03) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2014-08-21) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-03-16) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-03-16) [Support]

        [failed]    com.adobe.fpsaud.plist (2016-04-15) [Support]

        [running]    com.fitbit.galileod.plist (2015-10-30) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-03-03) [Support]

        [running]    com.logmein.logmeinserver.plist (2016-05-03) [Support]

        [loaded]    com.logmein.raupdate.plist (2015-01-25) [Support]

        [loaded]    com.malwarebytes.MBAMHelperTool.plist (2015-12-28) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2014-08-21) [Support]

        [running]    com.prosoftnet.idrivedaemon.plist (2016-01-21) [Support]

        [loaded]    com.prosoftnet.idsyncdaemon.plist (2016-01-21) [Support]

        [failed]    com.prosoftnet.idwebdaemon.plist (2014-09-26) [Support]

        [running]    com.prosoftnet.idwifimanager.plist (2016-01-21) [Support]

        [not loaded]    org.virtualbox.startup.plist (2014-11-16) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.ARM.[...].plist (2014-05-30) [Support]

        [running]    com.spotify.webhelper.plist (2016-05-04) [Support]

        [running]    org.Navionics.NavService.plist (2016-04-08) [Support]

        [not loaded]    org.virtualbox.vboxwebsrv.plist (2014-11-16) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        Calendar    Application  (/Applications/Calendar.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Support/AdobeResourceSynchronizer.app)

        Spotify    Application Hidden (/Applications/Spotify.app)

        Fitbit Connect Menubar Helper    Application  (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)

        IDriveMonitor    Application  (/Library/Application Support/IDriveforMac/IDriveHelperTools/IDriveMonitor.app)

     

    Other Apps: ⓘ

        [running]    N4RA379GBW.com.busymac.busycal2.alarm

        [running]    com.etresoft.EtreCheck.157472

        [running]    com.evernote.EvernoteHelper

        [running]    com.fitbit.GalileoMenubar.87712

        [running]    com.getdropbox.dropbox.23072

        [running]    com.prosoftnet.IDriveMonitor.8032

        [running]    it.bloop.airmail2.21472

        [running]    org.mozilla.firefox.27552

        [loaded]    407 Apple tasks

        [running]    198 Apple tasks

     

    Internet Plug-ins: ⓘ

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

        Default Browser: 601 - SDK 10.11 (2016-04-28)

        Flip4Mac WMV Plugin: 3.3.7.3   - SDK 10.7 (2016-02-14) [Support]

        AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-04-28) [Support]

        FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-21) [Support]

        AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-30) [Support]

        QuickTime Plugin: 7.7.3 (2016-04-28)

        Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-21) [Support]

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        SharePointBrowserPlugin: 14.6.3 - SDK 10.6 (2016-04-29) [Support]

        AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-30) [Support]

        JavaAppletPlugin: Java 8 Update 91 build 14 (2016-04-21) Check version

     

    User internet Plug-ins: ⓘ

        Picasa: 1.0 - SDK 10.6 (2014-08-12) [Support]

        Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]

     

    3rd Party Preference Panes: ⓘ

        Default Folder X (2015-02-04) [Support]

        Flash Player (2016-04-15) [Support]

        Flip4Mac WMV (2016-02-14) [Support]

        Java (2016-04-21) [Support]

        PrintOptionPane (2014-06-10) [Support]

     

    Time Machine: ⓘ

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 249.77 GB Disk used: 134.91 GB

        Destinations:

            Backup [Network]

            Total size: 4.00 TB

            Total number of backups: 71

            Oldest backup: 11/19/14, 12:05 PM

            Last backup: 5/4/16, 2:57 PM

            Size of backup disk: Excellent

                Backup size 4.00 TB > (Disk size 249.77 GB X 3)

     

    Top Processes by CPU: ⓘ

             8%    AddressBookSourceSync

             5%    firefox

             5%    WindowServer

             4%    accountsd

             3%    kernel_task

     

    Top Processes by Memory: ⓘ

        746 MB    kernel_task

        573 MB    firefox

        328 MB    Airmail 2

        197 MB    mds_stores

        197 MB    Dock

     

    Virtual Memory Information: ⓘ

        38 MB    Free RAM

        7.96 GB    Used RAM (2.77 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        May 4, 2016, 10:41:10 PM    ~/Library/Logs/DiagnosticReports/AddressBookSourceSync_2016-05-04-224110_[redac ted].crash

            /System/Library/Frameworks/AddressBook.framework/Versions/A/Helpers/AddressBook SourceSync.app/Contents/MacOS/AddressBookSourceSync

        May 4, 2016, 10:40:39 PM    ~/Library/Logs/DiagnosticReports/AddressBookSourceSync_2016-05-04-224039_[redac ted].crash

        May 4, 2016, 10:39:57 PM    ~/Library/Logs/DiagnosticReports/AddressBookSourceSync_2016-05-04-223957_[redac ted].crash

        May 4, 2016, 10:39:41 PM    ~/Library/Logs/DiagnosticReports/AddressBookSourceSync_2016-05-04-223941_[redac ted].crash

        May 4, 2016, 10:39:13 PM    ~/Library/Logs/DiagnosticReports/AddressBookSourceSync_2016-05-04-223913_[redac ted].crash

        May 4, 2016, 10:38:39 PM    ~/Library/Logs/DiagnosticReports/AddressBookSourceSync_2016-05-04-223839_[redac ted].crash

        May 4, 2016, 10:38:13 PM    ~/Library/Logs/DiagnosticReports/AddressBookSourceSync_2016-05-04-223813_[redac ted].crash

        May 4, 2016, 10:37:34 PM    ~/Library/Logs/DiagnosticReports/AddressBookSourceSync_2016-05-04-223734_[redac ted].crash

        May 4, 2016, 10:37:13 PM    ~/Library/Logs/DiagnosticReports/AddressBookSourceSync_2016-05-04-223713_[redac ted].crash

        May 4, 2016, 10:36:38 PM    ~/Library/Logs/DiagnosticReports/AddressBookSourceSync_2016-05-04-223638_[redac ted].crash

        May 4, 2016, 10:36:13 PM    ~/Library/Logs/DiagnosticReports/AddressBookSourceSync_2016-05-04-223613_[redac ted].crash

        May 4, 2016, 10:35:41 PM    ~/Library/Logs/DiagnosticReports/AddressBookSourceSync_2016-05-04-223541_[redac ted].crash

        May 4, 2016, 10:35:09 PM    ~/Library/Logs/DiagnosticReports/AddressBookSourceSync_2016-05-04-223509_[redac ted].crash

        May 4, 2016, 10:34:28 PM    ~/Library/Logs/DiagnosticReports/AddressBookSourceSync_2016-05-04-223428_[redac ted].crash

        May 4, 2016, 10:33:57 PM    ~/Library/Logs/DiagnosticReports/AddressBookSourceSync_2016-05-04-223357_[redac ted].crash

        May 4, 2016, 10:33:44 PM    ~/Library/Logs/DiagnosticReports/AddressBookSourceSync_2016-05-04-223344_[redac ted].crash

        May 4, 2016, 10:33:07 PM    ~/Library/Logs/DiagnosticReports/AddressBookSourceSync_2016-05-04-223307_[redac ted].crash

        May 4, 2016, 10:32:46 PM    ~/Library/Logs/DiagnosticReports/AddressBookSourceSync_2016-05-04-223246_[redac ted].crash

        May 4, 2016, 10:32:12 PM    ~/Library/Logs/DiagnosticReports/AddressBookSourceSync_2016-05-04-223212_[redac ted].crash

        May 4, 2016, 10:31:33 PM    ~/Library/Logs/DiagnosticReports/AddressBookSourceSync_2016-05-04-223133_[redac ted].crash

        May 4, 2016, 08:15:58 PM    Self test - passed

        May 4, 2016, 01:55:59 PM    ~/Library/Logs/DiagnosticReports/Spotlight_2016-05-04-135559_[redacted].crash

            com.apple.Spotlight - /System/Library/CoreServices/Spotlight.app/Contents/MacOS/Spotlight

        May 4, 2016, 01:46:58 PM    ~/Library/Logs/DiagnosticReports/AdobeAcrobat_2016-05-04-134658_[redacted].cras h

            com.adobe.Acrobat.Pro - /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat

        May 3, 2016, 10:16:40 AM    /Library/Logs/DiagnosticReports/Microsoft Word_2016-05-03-101640_[redacted].cpu_resource.diag [Details]

            /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word

        May 3, 2016, 10:09:26 AM    /Library/Logs/DiagnosticReports/CarboniteDaemon_2016-05-03-100926_[redacted].cr ash

            /Applications/Carbonite.app/Contents/MacOS/CarboniteDaemon

        May 3, 2016, 10:07:33 AM    /Library/Logs/DiagnosticReports/CarboniteDaemon_2016-05-03-100733_[redacted].cp u_resource.diag [Details]

        May 3, 2016, 07:02:58 AM    /Library/Logs/DiagnosticReports/CarboniteDaemon_2016-05-03-070258_[redacted].cp u_resource.diag [Details]

        May 2, 2016, 09:01:42 PM    /Library/Logs/DiagnosticReports/CarboniteDaemon_2016-05-02-210142_[redacted].cp u_resource.diag [Details]

        May 2, 2016, 08:59:42 PM    ~/Library/Logs/DiagnosticReports/fontd_2016-05-02-205942_[redacted].crash

            /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Support/fontd

        May 2, 2016, 02:47:18 PM    ~/Library/Logs/DiagnosticReports/LMIGUIAgent_2016-05-02-144718_[redacted].crash

            com.logmein.logmeinguiagent - /Library/Application Support/LogMeIn/*/LogMeIn.app/Contents/Helpers/LMIGUIAgent.app/Contents/MacOS/L MIGUIAgent

        May 2, 2016, 09:10:03 AM    /Library/Logs/DiagnosticReports/CarboniteDaemon_2016-05-02-091003_[redacted].cp u_resource.diag [Details]

        May 2, 2016, 08:57:54 AM    /Library/Logs/DiagnosticReports/CarboniteDaemon_2016-05-02-085754_[redacted].cr ash

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 4, 2016 8:05 PM in response to 3rdAndFinal
    Level 10 (122,858 points)
    Apple Music
    May 4, 2016 8:05 PM in response to 3rdAndFinal

    The logmein software has caused problems for Macs for a long time as noted from the results from an Apple Support Communities search here.

     

    Uninstall Logmein >  http://help.logmein.com/articles/en_US/FAQ/How-do-I-uninstall-LogMeIn-for-Mac-ma nually

     

    Then restart your Mac to test.

  • by 3rdAndFinal,

    3rdAndFinal 3rdAndFinal May 4, 2016 8:09 PM in response to Carolyn Samit
    Level 1 (8 points)
    Mac OS X
    May 4, 2016 8:09 PM in response to Carolyn Samit

    Thanks Carolyn.  I'll uninstall it and report back.  I appreciate the help!

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 4, 2016 8:28 PM in response to 3rdAndFinal
    Level 10 (122,858 points)
    Apple Music
    May 4, 2016 8:28 PM in response to 3rdAndFinal

    Keep us posted.

  • by Linc Davis,

    Linc Davis Linc Davis May 4, 2016 8:35 PM in response to 3rdAndFinal
    Level 10 (208,000 points)
    Applications
    May 4, 2016 8:35 PM in response to 3rdAndFinal

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Step 1

    For this step, the title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES All Messages

    from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar at the top of the screen.

    In the top right corner of the Console window, there's a search box labeled Filter. Enter "BOOT_TIME" (without the quotes.)

    Each message in the log begins with the date and time when it was entered. Select the BOOT_TIME log message that corresponds to the last boot time when you had the problem. Now clear the search box to reveal all messages. Select the ones logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.

    If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.

    When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Step 2

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

    When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by 3rdAndFinal,

    3rdAndFinal 3rdAndFinal May 5, 2016 11:28 AM in response to Linc Davis
    Level 1 (8 points)
    Mac OS X
    May 5, 2016 11:28 AM in response to Linc Davis

    Hi Linc--I ran into the error you described and have posted the text on pastebin.  I believe this is the correct link:  http://pastebin.com/j6z6Rtj2

    I really appreciate the help!

  • by Linc Davis,

    Linc Davis Linc Davis May 5, 2016 12:28 PM in response to 3rdAndFinal
    Level 10 (208,000 points)
    Applications
    May 5, 2016 12:28 PM in response to 3rdAndFinal

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

    The test works on OS X 10.8 ("Mountain Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

    2. If you don't already have a current backup, please back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

    In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone who understands the code can verify what it does.

    You may not be able to understand the script yourself. But variations of it have been posted on this website many times over a period of years. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

    4. Here's a general summary of what you need to do, if you choose to proceed:

    ☞ Copy the text of a particular web page (not this one) to the Clipboard.

    ☞ Paste into the window of another application.

    ☞ Wait for the test to run. It usually takes a few minutes.

    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.

    These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

    5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.

    You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.

    6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

    7. Load this linked web page (on the website "Pastebin.") Press the key combination command-A to select all the text, then copy it to the Clipboard by pressing command-C.

    8. Launch the built-in Terminal application in any one of the following ways:

    ☞ Enter the first few letters of its name ("Terminal") into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

    9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

    If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.

    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

    10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

        Test started
            Part 1 of 4 done at: … sec
            …
            Part 4 of 4 done at: … sec
        The test results are on the Clipboard.
        Please close this window.

    The intervals between parts won't be exactly equal, but they give a rough indication of progress.

    Wait for the final message "Please close this window" to appear—again, usually within a few minutes. If you don't see that message within about 30 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something.

    In order to get results, the test must either be allowed to complete or else manually stopped as above. If you close the Terminal window while the test is still running, the partial results won't be saved.

    11. When the test is complete, or if you stopped it manually, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "close this window" message. Please wait for it and try again.

    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

    12. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

    13. When you're done with the test, it's gone. There is nothing to uninstall or clean up.

    14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

    15. The linked UNIX shell script bears a notice of copyright. Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • by 3rdAndFinal,

    3rdAndFinal 3rdAndFinal May 5, 2016 12:51 PM in response to Linc Davis
    Level 1 (8 points)
    Mac OS X
    May 5, 2016 12:51 PM in response to Linc Davis

    Linc:  Here are the results from the test.  Thanks for your help!!

     

    http://pastebin.com/5B3SNX32

  • by Linc Davis,

    Linc Davis Linc Davis May 5, 2016 1:53 PM in response to 3rdAndFinal
    Level 10 (208,000 points)
    Applications
    May 5, 2016 1:53 PM in response to 3rdAndFinal

    A

    Some of your user files (not system files) have incorrect permissions or are locked. This procedure will unlock those files and reset their ownership, permissions, and access controls to the default. If you've intentionally set special values for those attributes, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.

    Please back up all data before proceeding.

    Step 1

    If you have more than one user, and the one in question is not an administrator, then go to Step 2.

    Enter the following command in the Terminal window in the same way as before (triple-click, copy, and paste):

    sudo find ~ $TMPDIR.. -exec chflags -h nosappnd,noschg,nosunlnk,nouappnd,nouchg {} + -exec chown -h $UID {} + -exec chmod +rw {} + -exec chmod -h -N {} + -type d -exec chmod -h +x {} + 2>&-

    You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

    The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.

    Step 2 (optional)

    Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.

    Start up in Recovery mode. You may be prompted to select a language, then the OS X Utilities screen will appear.

    If you use FileVault 2, select Disk Utility, then select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another drive icon. Select Unlock from the File menu and enter your login password when prompted. Then quit Disk Utility to be returned to the main screen.

    Select

              Utilities Terminal

    from the menu bar. A Terminal window will open. In that window, type this:

    resetp

    Press the tab key. The partial command you typed will automatically be completed to this:

    resetpassword

    Press return. A Reset Password window will open. You’re not going to reset a password.

    Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.

    Select your username from the menu labeled Select the user account if not already selected.

    Under Reset Home Directory Permissions and ACLs, click the Reset button.

    Select

               Restart

    from the menu bar.

    B

    Please disconnect the "Fitbit" device and remove the software.

    Any third-party software that doesn't install from the App Store or by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

    Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

    I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.

    Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.

    Back up all data before making any changes.

    You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.

    If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

    Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

    C

    If stability doesn't improve, also disconnect the SanDisk storage device and the external display.

    D

    The background process that handles contact synchronization is crashing excessively. The problem might be caused by "BusyContacts." I suggest that you check for an update.

  • by 3rdAndFinal,

    3rdAndFinal 3rdAndFinal May 6, 2016 7:28 AM in response to Linc Davis
    Level 1 (8 points)
    Mac OS X
    May 6, 2016 7:28 AM in response to Linc Davis

    Excellent, thanks Linc for your work on this.  I'll give these a try and let you know if I continue to experience issues.  Enjoy the weekend.