Neystak

Q: 10.11.4 Safari freeze

Hi,

 

I have a MacBook Pro Retina 13" Mi-2015 since November and I didn't have any problems since the new El Capitan 10.11.4.

Indeed, Safari freeze randomly when I click on tabs and also freeze the entire computer. I can only hard reboot my Mac ...

 

Someone also have this problem ?

 

Thanks.

(Sorry, english is not my mother tongue)

MacBook Pro with Retina display, OS X El Capitan (10.11.4)

Posted on Mar 26, 2016 3:48 AM

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Q: 10.11.4 Safari freeze

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  • by Sappy187,

    Sappy187 Sappy187 May 2, 2016 7:25 PM in response to Neystak
    Level 1 (4 points)
    May 2, 2016 7:25 PM in response to Neystak

    Ive had this freezing problem for months now, usually in safari it stops working. Trackpad goes out (no forcetouch), complete system freeze... even if you close the lid, the screen stays on. Keep in mind its the 2015 retina mbp. I went to the apple store to speak to a genius and they preformed a clean install of 10.11.4. Got home, finished "setting up my mac" pages, went so safari and boom it freezed again. What gives? I have a 600$  laptop that never freezes. Im going to apple tomorrow to see what they can do. The genius told me that they will take my laptop for 3-5 days to preform more diagnostics.. as if that will help. These are probably faulty chips that need to be replaced ASAP. Apple needs to get their act together.

  • by sey1234,

    sey1234 sey1234 May 2, 2016 10:47 PM in response to Neystak
    Level 1 (4 points)
    Mac OS X
    May 2, 2016 10:47 PM in response to Neystak

    Me too.....  if safari freezes, everything freezes and needs to force shut down (hold+pwr).... already uninstalled adobe flashplayer..... same thing happens...... come on apple!!!!  we need a fix here! I just had my macbook air 2015..........goshhhh!

  • by Edmundostudios,

    Edmundostudios Edmundostudios May 2, 2016 11:31 PM in response to Sappy187
    Level 1 (4 points)
    Mac OS X
    May 2, 2016 11:31 PM in response to Sappy187

    I Have spoken with an Apple representative that confirmed this issue on their own MacBook Pro. You can revert back to Yosemite this will make your system stable again. The problem is 11.10.4 has software issues on some macs but Apple have not officially confirmed it.

  • by la_manzana,

    la_manzana la_manzana May 3, 2016 3:30 AM in response to Edmundostudios
    Level 1 (8 points)
    May 3, 2016 3:30 AM in response to Edmundostudios

    It’s now nearly two weeks since I roll back to 10.11.3 and my Mac had not an single freeze!

     

    I know that is no positive proof but at least an indication that something is wrong with 10.11.4 on some Macs.

     

    If I read carefully through this tread I think there are different issues mixed that have only one in common a kind of freeze of the operating system. Some issues maybe related due to hardware problems (e.g. freezes since Yosemite ?) but for a larger group the problems just start with 10.11.4 and happen mostly while watching videos with Safari.

     

    Since there are also some people using 10.11.4 that claims to have no problem at all it could be related to the different hardware of the Mac’s. Maybe an issue with chipset drivers (for Haswell, Brodwell, etc.) or the graphic driver (AMD, Nvidia, Intel or a combination of two of them) or the memory management (different memory size, 4GB, 8GB, 16GB…) or what ever?

     

    We should start to classify the hardware in more detail to see if there is something in common?

     

    Here is mine:

    Model: MacBookAir7,1

    Model: MacBookAir7,1

    CPU: Intel Core i7 with 2,2 GHz

    RAM: 8 GB 1600 MHz DDR3

    Graphic: Intel HD Graphics 6000 1536 MB

    Issue: Freezes with 10.11.4 no more freezes with 10.11.3

  • by planospeedo,

    planospeedo planospeedo May 3, 2016 4:50 AM in response to Neystak
    Level 1 (4 points)
    May 3, 2016 4:50 AM in response to Neystak

    Hi there,

     

    Got the same issue with Safari freezing since 10.11.4. Happens sporadically when watching Netflix, listening to music on Youtube, Soundcloud, etc. Only hard restart helps as even the trackpad doesn't work anymore then.

     

    My specs:

     

    MacBookPro12,1

    Intel Core i5 2,7 GHz

    8 GB 1867 MHz DDR3 RAM

    Intel Iris Graphics 6100 1536 MB

  • by Edmundostudios,

    Edmundostudios Edmundostudios May 3, 2016 5:12 AM in response to la_manzana
    Level 1 (4 points)
    Mac OS X
    May 3, 2016 5:12 AM in response to la_manzana

    I would recommend using Chrome because Safari seems to tigger the freezing.

     

    Trackpad locks up as well and interface freezes.

     

    MacBook Pro (Retina, 13-inch, Early 2015)

    2.7 GHz Intel Core i5

    8 GB 1867 MHz DDR3

    Intel Iris Graphics 6100 1536 MB

     

    I would also recommend visiting this forum post it has gained a lot of traction on the same problem.

     

    http://forums.macrumors.com/threads/macbook-pro-2015-with-osx-el-capitan-10-11-4 -system-wide-freeze.1963711/page-15

  • by Jack Gajewski,

    Jack Gajewski Jack Gajewski May 3, 2016 5:16 AM in response to Neystak
    Level 1 (8 points)
    Mac OS X
    May 3, 2016 5:16 AM in response to Neystak

    I experience the same problem with 10.11.4 on a new iMac - most recently when waking the iMac from overnight "sleep" and attempting to use Safari (typically first).  Occurs regularly, but thus far only after an "overnight sleep" session.

  • by dick the flick,

    dick the flick dick the flick May 4, 2016 6:40 AM in response to Jack Gajewski
    Level 1 (39 points)
    May 4, 2016 6:40 AM in response to Jack Gajewski

    This is absolutely identical to my problem. The fact that Apple are not resolving this or admitting it's an issue is very poor.

     

    But then the company has fallen on hard times ... they made a couple of $ billion short of their usual $ Kzillion ;-)


    Seriously though ... this is very clearly a known problem for many many users ... wouldn't it be mature for them to own up & admit this issue exists?


    MacBook Pro (Retina, 13-inch, Early 2015)  2.7 GHz Intel Core i5 - 8 GB 1867 MHz DDR3 - Intel Iris Graphics 6100 1536 MB

    RUNNING OSX 11.4


    HAS ANYONE HAD ANY HELP FROM APPLE ABOUT THIS YET?  IS THERE ANYBODY IN APPLE?  

  • by dick the flick,

    dick the flick dick the flick May 4, 2016 7:38 AM in response to dick the flick
    Level 1 (39 points)
    May 4, 2016 7:38 AM in response to dick the flick

    I have also just filed a report to OSX Feedback ... they need to deal with this.

     

    If you haven't already ... please file a simple report here:

     

    http://www.apple.com/feedback/macosx.html

  • by Sappy187,

    Sappy187 Sappy187 May 4, 2016 7:49 AM in response to Neystak
    Level 1 (4 points)
    May 4, 2016 7:49 AM in response to Neystak

    Everyone here seems to have the same problem. Safari, mbp retina 2015, 10.11.4, i would like to add that i had never experienced this problem when i first got my mac back in september 2015. I dont remember which update but it was a lengthy one, the freezing started the same night I updated. We need to keep this thread alive if apple is going to do anything about this silly issue.

  • by Jonnyakamu,

    Jonnyakamu Jonnyakamu May 4, 2016 9:42 AM in response to Sappy187
    Level 1 (4 points)
    May 4, 2016 9:42 AM in response to Sappy187

    Actually I told apple about the thread and they said they don't read these. so its not doing anything but helping each other.

  • by dick the flick,

    dick the flick dick the flick May 4, 2016 12:27 PM in response to Jonnyakamu
    Level 1 (39 points)
    May 4, 2016 12:27 PM in response to Jonnyakamu

    In which case Jonnyakamu anyone really interested in dealing this problem must drop a note here (which only takes a minute or so)

     

    If you haven't already ... please file a simple report here:

     

    http://www.apple.com/feedback/macosx.html

  • by Dod60,

    Dod60 Dod60 May 5, 2016 5:15 AM in response to dick the flick
    Level 1 (4 points)
    May 5, 2016 5:15 AM in response to dick the flick

    Ok here’s what I’ve found. The Core Service ‘disnoted’ is causing the problem for me. It hogs all the processes power and everything else hangs. Couldn’t work out why it was random but discovered Time Machine sets it off (not every time though) and I had time machine running in the background, it does hourly backups. I’ve put Time Machine off and just do a manual back up at night. I keep Activity Monitor open all the time with the ‘user’ process ‘distnoted’ highlighted and the inspector window open. When I do the backup if ‘distnoted’ kicks off (doesn’t always show on Activity Monitor) I hit the ‘Quit’ then ‘Force Quit’ on the inspector window. This kills ‘distnoted’ then it re-launches and everything goes back to normal. I also shut the iMac down at night, used to always leave it on. So far this has worked for me and hopefully until Apple get a fix.

  • by dick the flick,

    dick the flick dick the flick May 5, 2016 5:37 AM in response to Dod60
    Level 1 (39 points)
    May 5, 2016 5:37 AM in response to Dod60

    Hi Dod60 ... that sounds like a serious piece of detective work! I'm a composer and use a Big Mac Pro in the studio which has Time Machine sitting in the background the whole time. However my Freeze issue is with my MacPro 2015 13 inch Retina where I'm really lazy with Time Machine and usually remember to plug it in around once every fortnight!  I'm having freeze problems when I'm out and about - so not running Time Machine ... therefore I can't initiate the problem in the way you do.

     

    As far as I've researched on Support Forums there do seem to be a large percentage of people (on many threads) all talking about this issue specifically using 13 inch MacBook Pro 2015 Retina laptops ... not to say that this isn't happening elsewhere ... just that there seem to be a particularly huge number using OSX 11.4 with that specific model.

  • by Dod60,

    Dod60 Dod60 May 5, 2016 6:16 AM in response to dick the flick
    Level 1 (4 points)
    May 5, 2016 6:16 AM in response to dick the flick

    Hi dick the flick, there’s no doubt this is an Apple software problem and is effecting many people in different ways. If this continues to work for me  then I’m going to sit on 10.11.4 until I’m 100% sure the next update has a fix, as at least for me it’s managable. The next update might not be!

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