Neystak

Q: 10.11.4 Safari freeze

Hi,

 

I have a MacBook Pro Retina 13" Mi-2015 since November and I didn't have any problems since the new El Capitan 10.11.4.

Indeed, Safari freeze randomly when I click on tabs and also freeze the entire computer. I can only hard reboot my Mac ...

 

Someone also have this problem ?

 

Thanks.

(Sorry, english is not my mother tongue)

MacBook Pro with Retina display, OS X El Capitan (10.11.4)

Posted on Mar 26, 2016 3:48 AM

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Q: 10.11.4 Safari freeze

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  • by la_manzana,

    la_manzana la_manzana May 5, 2016 8:33 AM in response to dick the flick
    Level 1 (8 points)
    May 5, 2016 8:33 AM in response to dick the flick

    I made some statistics just for this thread.

    (I know there are dozens of times more treads with this problem just in this forum.)

     

    Name

    Modelname

    Chipset

    CPU

    Graphic

    RAM

    Affected Mashines

    MacBook Pro (Retina, 13-inch, Early 2015)

    MacBookPro12,1

    Broadwell

    i5/i7

    Intel Iris Graphics 6100

    8-16

    14

    MacBook Air (13-inch, Early 2015)

    MacBookAir7,2

    Broadwell

    i5/i7

    Intel HD Graphics 6000

    4-8

    2

    MacBook Air (11-inch, Early 2015)

    MacBookAir7,1

    Broadwell

    i5/i7

    Intel HD Graphics 6000

    4-8

    2

    MacBook Pro (Retina, 15-inch, Mid 2015)

    MacBookPro11,4

    or

    MacBookPro11,5

    Haswell

    i7

    AMD Radeon R9 M370X and Intel Iris Pro 5200

    16

    7

    iMac (Retina 4K, 21.5-inch, Late 2015)

    iMac16,2

    Broadwell

    i5/i7

    Intel Iris Pro Graphics 6200

    8-16

    1

    iMac (Retina 5K, 27-inch, Late 2015)

    iMac17,1

    Skylake

    i5/i7

    AMD Radeon R9 M380, M390, M395, or M395X

    (max 32)

    1

    iMac (21.5-inch, Mid 2010)

    iMac11,2

    Clarkdale

    i3/i5

    ATI Radeon HD 4670 or Radeon HD 5670

    (max 16)

    1

    iMac (21.5-inch, Late 2009)

    iMac10,1

    Wolfdale

    Intel Core 2 Duo

    NVIDIA GeForce 9400M or ATI Radeon HD 4670

    (max 16)

    1

     

    The memory size and the chipset (Brodwell, Haswell) seems not to have any relation to the problem, also not a single graphic card version.

    Although the majority of affected systems(89%) uses an integrated Intel graphic card (neither Intel Iris Graphics 6100, Intel Iris Graphics 6000, Intel Iris Pro Graphics 6200 or Intel Iris Pro 5200). The same majority of systems are also models from 2015.

     

    A bit strange in this view are the 3 iMacs since they not using an Intel graphic card or at least not using them from user point view.  The CPU of iMac17,1 and iMac11,2 have an Intel® HD Graphics 530 and Intel® HD Graphics on the chip. After some research in internet ist seems that the kernel modules of the Intel graphics driver are loaded on these iMacs models too. But they are just used for AirPlay Mirroring and for Thunderboald connection and not for regular graphic displaying.

     

    Most strange is the iMac10,1 since this CPU has no Intel graphic on the chip and is still Intel Core 2 Duo. But this user claims to have the problems since Mavericks 10.9 and so this is very probably a different issue(hardware issue?) since he is in this tread alone with that.

     

     

    Unfortunately the people that have no issues with freezing since 10.11.4 are also never told us in detail witch hardware they use for having no issues. My guess is, that they have older hardware and these are models before 2015 and maybe they also have none of the suspect Intel graphic chip versions (Intel Iris Graphics 6100, Intel Iris Graphics 6000, Intel Iris Pro Graphics 6200 or Intel Iris Pro 5200).

  • by marcoto90,

    marcoto90 marcoto90 May 5, 2016 9:37 AM in response to Neystak
    Level 1 (8 points)
    Mac OS X
    May 5, 2016 9:37 AM in response to Neystak

    Hello to everyone!

    I have the same exact problem on my MacBook Air 13'' late 2015!

     

    Here's the system log that I get when the freezing happens (I copied it from the Console after I restarted the machine):

    05/05/16 18:23:55,046 Safari[345]: ERROR: History: Failed to insert item into the history_items table: UNIQUE constraint failed: history_items.url (19)

    05/05/16 18:23:55,046 Safari[345]: ERROR: History: Failed to insert item into the history_items table: UNIQUE constraint failed: history_items.url (19)

    05/05/16 18:23:59,975 com.apple.WebKit.WebContent[5205]: [18:23:59.975] FigFileForkOpenMainByCFURL signalled err=35 (errno) (open failed) at /Library/Caches/com.apple.xbs/Sources/CoreMedia_frameworks/CoreMedia-1731.15.20 2/Sources/Platform/Darwin/DarwinFile.c line 456

    05/05/16 18:23:59,975 com.apple.WebKit.WebContent[5205]: [18:23:59.975] <<<< FigFile >>>> FigFileForkOpenMainByCFURL: opening url "file:///var/folders/76/t9wzpsq17fbc7_4yrvqz0pm40000gn/T//MediaCache/CachedMedi a-4EEz7G", path "/var/folders/76/t9wzpsq17fbc7_4yrvqz0pm40000gn/T//MediaCache/CachedMedia-4EEz7 G" options 0x00000480 failed errno 35 Resource temporarily unavailable

    05/05/16 18:24:02,198 com.apple.WebKit.WebContent[5205]: <<<< FigByteStream >>>> FigByteStreamStatsLogOneRead: ByteStream read of 8 bytes @ 18601 took 1.100131 secs. to complete, 1 reads >= 1 sec.

    05/05/16 18:24:03,356 com.apple.WebKit.WebContent[5205]: [18:24:03.356] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92

    05/05/16 18:24:03,366 com.apple.WebKit.WebContent[5205]: [18:24:03.366] <<<< IQ-CA >>>> piqca_setUsePreQueue: (0x7ff9a128e800) rejecting report of layer being serviced - IQ has not yet begun to update

    05/05/16 18:24:03,793 WindowServer[148]: _CGXRemoveWindowFromWindowMovementGroup: window 0x20 is not attached to window 0x2c

    05/05/16 18:24:05,457 Safari[345]: tcp_connection_tls_session_error_callback_imp 94 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

    05/05/16 18:24:18,430 Safari[345]: ERROR: History: Failed to insert item into the history_items table: UNIQUE constraint failed: history_items.url (19)

    05/05/16 18:24:18,430 Safari[345]: ERROR: History: Failed to insert item into the history_items table: UNIQUE constraint failed: history_items.url (19)

    05/05/16 18:24:18,450 Safari[345]: KeychainGetICDPStatus: keychain: -25300

    05/05/16 18:24:18,450 Safari[345]: KeychainGetICDPStatus: status: off

    05/05/16 18:24:31,959 Safari[345]: tcp_connection_destination_handle_tls_close_notify 89 closing socket due to TLS CLOSE_NOTIFY alert

    05/05/16 18:24:31,960 Safari[345]: tcp_connection_tls_session_error_callback_imp 89 __tcp_connection_tls_session_callback_write_block_invoke.434 error 32

    05/05/16 18:24:31,960 Safari[345]: tcp_connection_destination_handle_tls_close_notify 90 closing socket due to TLS CLOSE_NOTIFY alert

    05/05/16 18:24:31,961 Safari[345]: tcp_connection_tls_session_error_callback_imp 90 __tcp_connection_tls_session_callback_write_block_invoke.434 error 32

    05/05/16 18:24:31,962 Safari[345]: tcp_connection_destination_handle_tls_close_notify 93 closing socket due to TLS CLOSE_NOTIFY alert

    05/05/16 18:24:31,962 Safari[345]: tcp_connection_tls_session_error_callback_imp 93 __tcp_connection_tls_session_callback_write_block_invoke.434 error 32

    05/05/16 18:24:46,401 watchdogd[317]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive

    05/05/16 18:24:47,409 watchdogd[317]:  [watchdog_daemon] @(__wd_service_report_unresponsive_block_invoke) - failed to gather a spindump for (com.apple.WindowServer)

    05/05/16 18:25:11,470 watchdogd[317]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive

    05/05/16 18:25:12,473 watchdogd[317]:  [watchdog_daemon] @(__wd_service_report_unresponsive_block_invoke) - failed to gather a spindump for (com.apple.WindowServer)

    05/05/16 18:25:36,000 bootlog[0]: BOOT_TIME 1462465536 0

  • by marcoto90,

    marcoto90 marcoto90 May 5, 2016 9:46 AM in response to la_manzana
    Level 1 (8 points)
    Mac OS X
    May 5, 2016 9:46 AM in response to la_manzana

    My affected machine is a MacBook Air early 2015 7,2 with Intel HD Graphics 6000.

  • by Edmundostudios,

    Edmundostudios Edmundostudios May 5, 2016 10:39 AM in response to la_manzana
    Level 1 (4 points)
    Mac OS X
    May 5, 2016 10:39 AM in response to la_manzana

    Do any of you get crashes when not using Safari and using Chrome instead? It's been 5 days for me since last freeze. If we all agree on this then it must be a simple driver conflict with safari.

  • by Edmundostudios,

    Edmundostudios Edmundostudios May 5, 2016 10:46 AM in response to la_manzana
    Level 1 (4 points)
    Mac OS X
    May 5, 2016 10:46 AM in response to la_manzana

    Nice chart by the way. I have another iMac early 2009 on 10.11.4 which runs fine without freezing specs are:

     

    Mac (20-inch, Early 2009)

    2.66 GHz Intel Core 2 Duo

    8 GB 1067 MHz DDR3

    NVIDIA GeForce 9400 256 MB

     

    The major difference here is the Nvidia GPU which does not cause the freeze in comparison to intel iris on MBP.

  • by Prouddad6,

    Prouddad6 Prouddad6 May 5, 2016 12:39 PM in response to la_manzana
    Level 1 (4 points)
    May 5, 2016 12:39 PM in response to la_manzana

    I own an iMac 21.5-inch, Mid 2010.  I just checked my graphics card for you and it is the ATI Radeon HD 4670 256 MB.   Memory: 12 GB 1333 MHz DDR3.

     

    Again, since I upgraded my Adobe Flash Player, I have not had any freeze-ups.  Naturally, because my computer is older, it is slower and sometimes I think it is going to freeze, but then it surprises me and doesn’t. I have no logical explanation for this.

     

    P.S.: Great chart; thanks for posting it.

  • by marcoto90,

    marcoto90 marcoto90 May 5, 2016 12:47 PM in response to Edmundostudios
    Level 1 (8 points)
    Mac OS X
    May 5, 2016 12:47 PM in response to Edmundostudios

    Edmundostudios wrote:

     

    Do any of you get crashes when not using Safari and using Chrome instead? It's been 5 days for me since last freeze. If we all agree on this then it must be a simple driver conflict with safari.

    I haven't had any crashes using Google Chrome yet! Just using Safari!

  • by sey1234,

    sey1234 sey1234 May 5, 2016 1:05 PM in response to Neystak
    Level 1 (4 points)
    Mac OS X
    May 5, 2016 1:05 PM in response to Neystak

    I Really think its SAFARI and too much YOUTUBE has a problem. I have macbook air 2015 goshhh..... Im using CHROME right now and i dont experience any freezez at all....SO FAR.....   

    SO guys use CHROME for now until apple fixes this thing.

    FINGERS CROSSED

  • by The_Ranger,

    The_Ranger The_Ranger May 5, 2016 1:10 PM in response to Edmundostudios
    Level 1 (4 points)
    May 5, 2016 1:10 PM in response to Edmundostudios

    Yes. I get crashes as described in this thread and others in Final Cut Pro and Quickime as well. It is not safari specific, but is a deeper system issue. MacBookPro12,1

  • by Edmundostudios,

    Edmundostudios Edmundostudios May 5, 2016 1:19 PM in response to The_Ranger
    Level 1 (4 points)
    Mac OS X
    May 5, 2016 1:19 PM in response to The_Ranger

    Does this include background tasks as well?. I mean if Safari is running in the background on activity monitor it can still trigger the crash.

  • by The_Ranger,

    The_Ranger The_Ranger May 5, 2016 1:23 PM in response to Edmundostudios
    Level 1 (4 points)
    May 5, 2016 1:23 PM in response to Edmundostudios

    I've only consciously tested that once, and yes - it crashed despite safari being closed. I didn't look at activity monitor during that test to see if there was another safari related process running despite the app being closed.

     

    I closed safari, ran chrome, continued doing some editing in FCP / playing media in QT and it crashed. Everything locked up, force touch stopped responding, only way to get back working was a restart.

     

    I can go long stretches of time with no issue - no discernible way of replicating.

  • by Jonnyakamu,

    Jonnyakamu Jonnyakamu May 5, 2016 2:41 PM in response to The_Ranger
    Level 1 (4 points)
    May 5, 2016 2:41 PM in response to The_Ranger

    iit's completely randome for me on a late 2015 iMac. I've had it freeze and reboot while sleeping. Chrome does seem to be better and a little more consistent  But it is not the solution this is defiently a deeper issue 

  • by Charles Bouldin,

    Charles Bouldin Charles Bouldin May 6, 2016 1:44 PM in response to Jonnyakamu
    Level 1 (23 points)
    May 6, 2016 1:44 PM in response to Jonnyakamu

    This might help some people. If you use the internet recovery to reinstall OS X, you may get a version before this problem developed. For most of us, it seems the issue appeared with 10.11.4, so if your Mac originally came with an earlier version, this may be a way to roll back to that. Just don't update it to 10.11.4 if this works for you!

     

    • If you use Internet Recovery to reinstall OS X, it installs the version of OS X that originally came with your computer. After installation is finished, use the Mac App Store to install related updates or later versions of OS X that you have previously purchased.
  • by Király,

    Király Király May 7, 2016 8:53 PM in response to Edmundostudios
    Level 6 (9,824 points)
    Mac OS X
    May 7, 2016 8:53 PM in response to Edmundostudios

    Edmundostudios wrote:

     

    Do any of you get crashes when not using Safari and using Chrome instead? It's been 5 days for me since last freeze. If we all agree on this then it must be a simple driver conflict with safari.

     

     

    I'm the guy whose daily Safari freezes started as far back as 10.9. I'm now freeze-free for 16 days, since I quit using Safari and started using Firefox.

    iMac 10,9 (Late 2009), 3.06 GHz Intel Core 2 Duo, 12GB RAM, ATI Radeon HD 4670 256 MB

  • by StefanDesu,

    StefanDesu StefanDesu May 7, 2016 11:01 PM in response to la_manzana
    Level 1 (4 points)
    May 7, 2016 11:01 PM in response to la_manzana

    Hi la_manzana,

     

    could you tell me how you rolled back to 10.11.3? I couldn't figure out a way to do it. If I go back to Yosemite and then upgrade to El Capitan, I will be straight on 10.11.4 again, or won't I?

     

    By the way, I have an early 2015 MacBook Air 11" with the i5 1.6 GHz, 8 GB Ram, 256 GB SSD. This problem happened to me several times now over the last few weeks, mostly in Safari (YouTube), but also once in Final Cut Pro X. I completely reinstalled OS X in the meantime and it still happened again.

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