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Q: Ever since I downloaded the latest update I cannot connect any of my 3 iOS devices to my iMac iPhoto to download the photos

Ever since I downloaded the latest update into my iMac, I cannot connect any of my 3 iOS devices to my iMac iPhoto to download the photos

iPad 2 Wi-Fi + 3G, iOS 7.0.4

Posted on May 4, 2016 1:13 AM

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Q: Ever since I downloaded the latest update I cannot connect any of my 3 iOS devices to my iMac iPhoto to download the photos

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  • by alex_h1,

    alex_h1 alex_h1 May 5, 2016 8:44 AM in response to eggs on high
    Community Specialists
    May 5, 2016 8:44 AM in response to eggs on high

    Howdy there,

    Thanks for using the Apple Support Communities.

     

    I see you're trying to import photos to your Mac after upgrading to OS X El Capitan.  OS X El Capitan includes a new photo management application called Photos.  Please open the Photos application and plug in your iPhone to see if you can import your photos:

     

    Import to your Mac

    You can use Photos for OS X to import photos from your iOS device to your Mac without using iCloud Photo Library. These steps also work for importing images from digital cameras and SD cards. 

    1. Connect your iPhone, iPad, iPod touch, or digital camera to your Mac with a USB cable. If you're using an SD card, insert it into the SD slot on your Mac, or connect it using a card reader.
    2. You might need to unlock your iOS device using your passcode. You might also see a prompt on the iOS device asking you to Trust This Computer. Tap Trust to continue.
    3. On your Mac, the Photos app automatically opens. If it doesn't, open the Photos app.
    4. The Photos app shows an Import screen with all the photos and videos that are on your connected device. If the Import screen doesn't automatically appear, click the Import tab at the top of the Photos app, or click the device's name in the Photos sidebar.
    5. To import a selection of photos, click the ones you want, then click Import Selected. To import all new photos, click Import All New Photos.
    6. When the import is complete, a message box asks if you want to delete or keep the photos on your device. Click Delete Items to remove the photos, or click Keep Items to keep them on the device.
      If you select Keep Items, you'll have to delete them directly from your device when you want to remove them.
    7. You can now disconnect your device from your Mac. If you imported photos from an SD card or other USB device, safely eject the device first.

    Imported photos appear in the Photos app's Last Import album.

    Photos and videos that you sync from your computer to your iOS device using iTunes can't be imported back to your computer. 

    Learn what to do if you can‘t import photos from your iPhone, iPad, or iPod touch to your computer.

    Import photos and videos from your iPhone, iPad, or iPod touch

     

    Take care.