Randytravis
Level 1 (4 points)
Apple Music

Q: Cant download entier album even though im signed up to itunes monthly subscription.

Recently i have signed up to iTunes monthly subscription but it won't let me down load certain parts of albums. For example, it won't let me download Armin Van Buuren's mix sets on his state of trance albums only the songs. Why is this? Any help would be appreciated.

Posted on May 5, 2016 2:13 AM

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Randytravis

Q: Cant download entier album even though im signed up to itunes monthly subscription.

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  • by pedro d,

    pedro d pedro d May 6, 2016 2:11 PM in response to Randytravis
    Community Specialists
    May 6, 2016 2:11 PM in response to Randytravis

    Hello there, RandyTravis.

     

     

     

    It seems you are wanting to know why some content in Apple Music is showing in gray and is not downloadable. The following Knowledge Base article explains the reasons why some content may show up in gray:

     

     

     

    About iCloud Music Library icons and status

     

     

     

    If your songs appear in light gray text

    Your songs might appear in iTunes in light gray text for a variety of reasons. Those reasons include:

    • You're not connected to iCloud Music Library. If you see a Disconnected icon in the upper-right corner of iTunes, you're not connected to iCloud Music Library. Click the icon to reconnect.
    • The song isn't in Apple Music or isn't available in your current country. These songs also appear in gray if you search for them in Apple Music.
    • Restrictions are turned on for explicit tracks. Learn more about Restrictions.
    • An artist or content provider made changes or edits to an album. You might need to remove the album from your library and add it back from the Apple Music catalog.

     

     

     

    Thanks for being a part of Apple Support Communities.

     

     

     

    Cheers.