HT203632: MacBook Pro (Retina, Mid 2012): Trackpad may become unresponsive after MacBook Pro (Retina) Trackpad Update

Learn about MacBook Pro (Retina, Mid 2012): Trackpad may become unresponsive after MacBook Pro (Retina) Trackpad Update
adams007
Level 1 (4 points)
Desktops

Q: Macbook pro Retina 13 2015 top row of the keyboard does not work

Hello, my macbook pro Retina 13 2015 the top row of the keyboard does not work, from esc to f1- f12. When pressed any of them it just makes a dong sound. It is on El capitan. Anyone knowing how to solve this? Thanks in advance

MacBook Pro with Retina display, OS X El Capitan (10.11.4)

Posted on May 7, 2016 8:32 AM

Close
adams007

Q: Macbook pro Retina 13 2015 top row of the keyboard does not work

  • All replies
  • Helpful answers

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder May 7, 2016 9:01 AM in response to adams007
    Level 9 (61,368 points)
    Desktops
    May 7, 2016 9:01 AM in response to adams007

    Failure of a Row or Column, or several keys near each other, is almost always a Hardware problem.

     

    Your appointment at the genius Bar of an Apple Store for an evaluation is free, in warranty or out. You are under no obligation to have Apple perform any work for a fee.

     

    Apple repairs are not free, but they are at flat rate, so surprises.