tonifromkaufman
Level 1 (4 points)
Photos for Mac

Q: why is my project in photos grayed out and have a cloud in the corner

I have two project in photos that in have printed in the past.  They now show grayed out and have a small cloud in the lower right corner.  I cannot open them.  How do I access my projects.

MacBook Pro

Posted on May 7, 2016 8:28 AM

by léonie,Solvedanswer
léonie léonie
Level 10 (106,958 points)
iCloud
A:

Are you using iCloud Photo Library? Then you may need to download the original master image files from iCloud.

 

The cloud icon can also be caused by a missing theme.  The theme for the books may need downloading from iCloud.

 

Does it look like this in the Theme chooser panel?  Then create a new, empty project and click the theme with the cloud badge to download and install the theme.

 

Screen Shot 2016-05-07 at 17.45.55GMT.png

Posted on May 7, 2016 8:51 AM

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tonifromkaufman

Q: why is my project in photos grayed out and have a cloud in the corner

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  • Helpful answers

  • by léonie,Solvedanswer

    léonie léonie May 7, 2016 8:51 AM in response to tonifromkaufman
    Level 10 (106,958 points)
    iCloud
    May 7, 2016 8:51 AM in response to tonifromkaufman

    Are you using iCloud Photo Library? Then you may need to download the original master image files from iCloud.

     

    The cloud icon can also be caused by a missing theme.  The theme for the books may need downloading from iCloud.

     

    Does it look like this in the Theme chooser panel?  Then create a new, empty project and click the theme with the cloud badge to download and install the theme.

     

    Screen Shot 2016-05-07 at 17.45.55GMT.png

  • by tonifromkaufman,

    tonifromkaufman tonifromkaufman May 7, 2016 9:31 AM in response to léonie
    Level 1 (4 points)
    Photos for Mac
    May 7, 2016 9:31 AM in response to léonie

    This is not what it looks like.  No photo.  Just gray box with cloud in right corner.  Not uploaded into cloud.  Shows the title of the book but nothing else.

  • by léonie,

    léonie léonie May 7, 2016 9:36 AM in response to tonifromkaufman
    Level 10 (106,958 points)
    iCloud
    May 7, 2016 9:36 AM in response to tonifromkaufman

    have you checked the Photos Preferences > iCloud, if iCloud Photo Library has been enabled?

     

    Test with a new, empty Book project what the Book Themes look like. If the theme you previously used should be missing after a software update, you will need to download it again, and that is best done while selecting the theme for a new book. This way you are not risking to reformat your current book.

  • by tonifromkaufman,

    tonifromkaufman tonifromkaufman May 8, 2016 4:52 AM in response to léonie
    Level 1 (4 points)
    Photos for Mac
    May 8, 2016 4:52 AM in response to léonie

    I do not  have  iCloud in photos enabled.  I do not want my photos in the cloud.  I never uploaded any photos or the books into the cloud.  My cloud account shows no photos or books.  I can create new books but I cannot access my old books.  So if I am understanding you right, those are lost to me.  When I converted to El Capitian, I lost my projects.  Is that correct?

  • by léonie,

    léonie léonie May 8, 2016 5:36 AM in response to tonifromkaufman
    Level 10 (106,958 points)
    iCloud
    May 8, 2016 5:36 AM in response to tonifromkaufman
    So if I am understanding you right, those are lost to me.  When I converted to El Capitian, I lost my projects.  Is that correct?

    What system version did you upgrade from?

     

     

    The cloud symbol in the screenshot relates to the book themes, not to the photos in iCloud.  I still don't know, which books theme you have been using for your project.  Wth the El Capitan upgrade Apple released new book themes, and the cloud icon you are seeing can mean that you need to download the missing book themes to be able to open your book project.

     

    That is why I suggested to create a new, empty project, just to be able to open the Theme chooser and to download and install missing themes.  All themes that need installing before you can use  them for a book will show the cloud icon on the cover. After you installed the book themes this way, they should be available for the older projects.

  • by tonifromkaufman,

    tonifromkaufman tonifromkaufman May 8, 2016 6:32 AM in response to léonie
    Level 1 (4 points)
    Photos for Mac
    May 8, 2016 6:32 AM in response to léonie

    I've opened a new blank book, it says to choose theme, there are 20 themes available.  How do I install additional, missing themes?

  • by léonie,Helpful

    léonie léonie May 9, 2016 5:59 AM in response to tonifromkaufman
    Level 10 (106,958 points)
    iCloud
    May 9, 2016 5:59 AM in response to tonifromkaufman
    there are 20 themes available

    Do any of the 20 themes show the cloud icon in the theme Chooser? if yes, click them to download.

  • by tonifromkaufman,

    tonifromkaufman tonifromkaufman May 8, 2016 6:51 AM in response to léonie
    Level 1 (4 points)
    Photos for Mac
    May 8, 2016 6:51 AM in response to léonie

    I did and it's been about 15 minutes and nothing is happening.  Showing "Creating project" but nothing happening.  No movement on the bar.

  • by tonifromkaufman,Helpful

    tonifromkaufman tonifromkaufman May 9, 2016 5:58 AM in response to léonie
    Level 1 (4 points)
    Photos for Mac
    May 9, 2016 5:58 AM in response to léonie

    Thank you.  It took all night but they finally downloaded and I have access to my books.  Thank you so much for the walk through.

  • by léonie,

    léonie léonie May 9, 2016 6:29 AM in response to tonifromkaufman
    Level 10 (106,958 points)
    iCloud
    May 9, 2016 6:29 AM in response to tonifromkaufman

    Great!  I am glad you could solve it and got your books back.