Mac App Store
Q: Phone disabled due to forgotten password; itunes not working what can i do?
Phone is stuck on disable due to forgotten password. I can not get it to work through itunes. I'm lost what do i do?
iPhone 6
Posted on May 7, 2016 9:38 PM
by Carolyn Samit,Apple recommended
Apple Music
The only way to restore a passcode is to follow the instructions here > Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
Make sure iTunes is up to date prior to trying to reset the passcode.
Mac
- Open iTunes.
- From the menu bar at the top of your computer screen, choose iTunes > Check for Updates.
- Follow the prompts to install the latest version.
Windows
- Open iTunes.
- If the menu bar isn't showing, hold down the Control and B keys to show it. Learn more about the iTunes for Windows menu bar.
- From the menu bar, choose Help > Check for Updates.
- Follow the prompts to install the latest version.
Posted on May 7, 2016 9:41 PM