aynaz_ea

Q: downloading problem

hi my firefox has been crashing a lot lately i don't know what to do, it started when i downloaded mckeeper for my macbook and after that till now when ever i download any thing (song, video,pdf,…) every applications crashes on the screen and i have to force quite all the applications and shut down my mac. its not just firefox ive tried safari and google chrome too but it happens every time no matter what browser im using. i have even deleted the mckeeper cause i thought that was the problem but still whenever i download everything crashes i would be glad if you help me with this

MacBook Pro, OS X Mountain Lion (10.8.4)

Posted on May 8, 2016 2:59 AM

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Q: downloading problem

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  • by lllaass,

    lllaass lllaass May 8, 2016 3:01 AM in response to aynaz_ea
    Level 10 (187,759 points)
    Desktops
    May 8, 2016 3:01 AM in response to aynaz_ea

    Run this and post the results here so we know more about your configuration.

    http://etrecheck.com/

    EtreCheck

  • by aynaz_ea,

    aynaz_ea aynaz_ea May 8, 2016 3:57 AM in response to lllaass
    Level 1 (12 points)
    Desktops
    May 8, 2016 3:57 AM in response to lllaass

    umm by running you mean i download it? (sorry english is not my first language)

  • by KimUserName,

    KimUserName KimUserName May 8, 2016 6:24 AM in response to aynaz_ea
    Level 4 (1,400 points)
    Notebooks
    May 8, 2016 6:24 AM in response to aynaz_ea

    MacKeeper is not a good program to put on your computer.

    See the following link: Do not install MacKeeper

     

    How to uninstall MacKeeper. http://www.macworld.com/article/2861435/software-utilities/how-to-uninstall-mack eeper-from-your-mac.html

     

     

    Kim

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis May 8, 2016 7:58 AM in response to aynaz_ea
    Level 10 (207,926 points)
    Applications
    May 8, 2016 7:58 AM in response to aynaz_ea

    "MacKeeper" is a scam with only one useful feature: it deletes itself.

    If you have incompletely removed MacKeeper—for example, by dragging the application to the Trash and immediately emptying—then you'll have to reinstall it and start over.

    Note: These instructions apply to the version of the product that I tested in early 2012. I haven't tested other versions, but so far I've had no reports of failure, and the issue comes up often.

    IMPORTANT: "MacKeeper" has what the developer calls an “encryption” feature. In my tests, I didn't try to verify what this feature really does. If you used it to “encrypt” any of your files, “decrypt” them before you uninstall, or (preferably) restore the files from backups made before they were “encrypted.” As the developer is not trustworthy, you should assume that the "decrypted" files are corrupt unless proven otherwise.

    Please back up all data before making any changes.

    In the Finder, select

              Go Applications

    from the menu bar, or press the key combination shift-command-A. The "MacKeeper" application is in the folder that opens. Quit it if it's running, then drag it to the Trash. You'll be prompted for your login password. Click the Uninstall MacKeeper button in the dialog that appears. All the other functional components of the software will be deleted. Restart the computer and empty the Trash.

    Quit MacKeeper before dragging it to the Trash.

    Let MacKeeper delete its other components before you empty the Trash.

    Don't try to drag MacKeeper from the Dock or the Launchpad to the Trash.

    Don't try to remove MacKeeper while running in safe mode.

  • by aynaz_ea,

    aynaz_ea aynaz_ea May 8, 2016 9:42 AM in response to Linc Davis
    Level 1 (12 points)
    Desktops
    May 8, 2016 9:42 AM in response to Linc Davis

    thanks for the recommend but i already have deleted the mackeeper its not in my Go Applications thats not a problem anymore. i dont know why my mac crashes after every downloads, by crash i mean everything happens so slowly e.g i click on itunes and the application will open about 10 min later and when it opens i cant quite, i have to forcequite. not just itunes every apps and folders are same as this plzzzz help me i realy dont know what to do

  • by lllaass,

    lllaass lllaass May 8, 2016 10:03 AM in response to aynaz_ea
    Level 10 (187,759 points)
    Desktops
    May 8, 2016 10:03 AM in response to aynaz_ea

    Run EtreCheck as I suggested in my last reply.

  • by Linc Davis,

    Linc Davis Linc Davis May 8, 2016 12:05 PM in response to aynaz_ea
    Level 10 (207,926 points)
    Applications
    May 8, 2016 12:05 PM in response to aynaz_ea

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

  • by aynaz_ea,

    aynaz_ea aynaz_ea May 8, 2016 11:13 AM in response to lllaass
    Level 1 (12 points)
    Desktops
    May 8, 2016 11:13 AM in response to lllaass

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-05-08 22:31:25

    Download EtreCheck from https://etrecheck.com

    Runtime 1:57

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Remove] links to remove adware.

     

    Problem: Computer is too slow

    Description:

    after every downloads i have to restart my mac by using the turn off button acute every thing freeze I’ve tried with different browsers like firefox, safari and google chrome but it happens every time only if i download

     

    Hardware Information: ⓘ

        MacBook Pro (13-inch, Early 2011)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro8,1

        1 2.7 GHz Intel Core i7 CPU: 2-core

        4 GB RAM

            BANK 0/DIMM0

                2 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 640

     

    Video Information: ⓘ

        Intel HD Graphics 3000 - VRAM: 384 MB

            Color LCD 1280 x 800

     

    System Software: ⓘ

        OS X Mountain Lion 10.8.4 (12E55) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        TOSHIBA MK5065GSXF disk0 : (500.11 GB) (Rotational)

            disk0s1 (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 499.25 GB (39.35 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        OPTIARC DVD RW AD-5970H   ()

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Computer, Inc. IR Receiver

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Configuration files: ⓘ

        /etc/hosts - Count: 1

     

    Gatekeeper: ⓘ

        Anywhere

     

    Adware: ⓘ

        /Library/LaunchAgents/com.1db2a0d014e40c80.agent.plist

        /Library/LaunchAgents/com.scarificationmonaxon.agent.plist

        /Library/LaunchDaemons/com.1db2a0d014e40c80.daemon.plist

        /Library/LaunchDaemons/com.1db2a0d014e40c80.helper.plist

        /Library/LaunchDaemons/com.AbrahamUpd.plist

        /Library/LaunchDaemons/com.EbionitismUpd.plist

        /Library/LaunchDaemons/com.aurylUpd.plist

        /Library/LaunchDaemons/com.lecithoproteinUpd.plist

        /Library/LaunchDaemons/com.lungfishUpd.plist

        /Library/LaunchDaemons/com.nonbelligerentUpd.plist

        /Library/LaunchDaemons/com.partyistUpd.plist

        /Library/LaunchDaemons/com.scarificationmonaxon.daemon.plist

        /Library/LaunchDaemons/com.scarificationmonaxon.helper.plist

        /Library/LaunchDaemons/com.thrumwortUpd.plist

        /System/Library/Frameworks/v.framework

        ~/Library/Caches/com.[redacted].Safari/Extensions/Swissfist.safariextension

        ~/Library/Caches/com.[redacted].Safari/Extensions/Texiday.safariextension

        ~/Library/LaunchAgents/Javeview.update.plist

        ~/Library/LaunchAgents/Leperdvil.download.plist

        ~/Library/LaunchAgents/Leperdvil.ltvbit.plist

        ~/Library/LaunchAgents/Leperdvil.update.plist

        ~/Library/LaunchAgents/Manroling.update.plist

        ~/Library/LaunchAgents/Perfetnight.AppRemoval.plist

        ~/Library/LaunchAgents/Perfetnight.download.plist

        ~/Library/LaunchAgents/Perfetnight.ltvbit.plist

        ~/Library/LaunchAgents/Perfetnight.update.plist

        ~/Library/LaunchAgents/Swissfist.AppVemoral.plist

        ~/Library/LaunchAgents/Swissfist.btvlit.plist

        ~/Library/LaunchAgents/Swissfist.dolnwoad.plist

        ~/Library/LaunchAgents/Swissfist.uadpte.plist

        ~/Library/LaunchAgents/Texiday.AppVemoral.plist

        ~/Library/LaunchAgents/Texiday.btvlit.plist

        ~/Library/LaunchAgents/Texiday.dolnwoad.plist

        ~/Library/LaunchAgents/Texiday.uadpte.plist

        ~/Library/Safari/Extensions/Swissfist.safariextz

        ~/Library/Safari/Extensions/Texiday.safariextz

        36 adware files found. [Remove]

     

    Kernel Extensions: ⓘ

            /Applications/Toast 11 Titanium/Spin Doctor.app

        [not loaded]    com.hzsystems.terminus.driver (4 - 2013-08-04) [Support]

     

            /Applications/Toast 11 Titanium/Toast Titanium.app

        [not loaded]    com.roxio.BluRaySupport (1.1.6 - 2015-10-09) [Support]

     

            ~/Library/Services/ToastIt.service/Contents/MacOS

        [not loaded]    com.roxio.TDIXController (2.0 - 2013-08-04) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    3 Apple tasks

        [loaded]    115 Apple tasks

        [running]    24 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    57 Apple tasks

        [loaded]    133 Apple tasks

        [running]    43 Apple tasks

     

    Launch Agents: ⓘ

        [running]    com.1db2a0d014e40c80.agent.plist (2015-05-21) [Support]

        [running]    com.scarificationmonaxon.agent.plist (2015-08-02) [Support]

     

    Launch Daemons: ⓘ

        [not loaded]    com.1db2a0d014e40c80.daemon.plist (2015-05-21) Adware!  [Remove]

            /Library/Application Support/1db2a0d014e40c80/Agent/agent.app/Contents/MacOS/agent

        [running]    com.1db2a0d014e40c80.helper.plist (2015-05-21) Adware!  [Remove]

            /Library/Application Support/1db2a0d014e40c80/Agent/agent.app/Contents/MacOS/agent

        [loaded]    com.AbrahamUpd.plist (2015-11-20) Adware!  [Remove]

            /etc/run_upd.sh

        [loaded]    com.EbionitismUpd.plist (2015-11-20) Adware!  [Remove]

            /etc/run_upd.sh

        [loaded]    com.adobe.fpsaud.plist (2012-08-15) [Support]

        [loaded]    com.aurylUpd.plist (2015-10-14) Adware!  [Remove]

            /etc/run_upd.sh

        [loaded]    com.lecithoproteinUpd.plist (2015-10-14) Adware!  [Remove]

            /etc/run_upd.sh

        [loaded]    com.lungfishUpd.plist (2015-11-20) Adware!  [Remove]

            /etc/run_upd.sh

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

        [loaded]    com.nonbelligerentUpd.plist (2015-11-20) Adware!  [Remove]

            /etc/run_upd.sh

        [loaded]    com.partyistUpd.plist (2015-10-14) Adware!  [Remove]

            /etc/run_upd.sh

        [not loaded]    com.scarificationmonaxon.daemon.plist (2015-08-02) Adware!  [Remove]

            /Library/Application Support/ScarificationMonaxon/Agent/agent.app/Contents/MacOS/agent

        [running]    com.scarificationmonaxon.helper.plist (2015-08-02) Adware!  [Remove]

            /Library/Application Support/ScarificationMonaxon/Agent/agent.app/Contents/MacOS/agent

        [loaded]    com.thrumwortUpd.plist (2015-09-26) Adware!  [Remove]

            /etc/run_upd.sh

     

    User Launch Agents: ⓘ

        [running]    Javeview.update.plist (2016-05-01) Adware!  [Remove]

            ~/Library/Application Support/Javeview/Javeview.app/Contents/MacOS/AppNOS

        [loaded]    Leperdvil.download.plist (2015-08-23) Adware!  [Remove]

            ~/Library/Application Support/Leperdvil/Leperdvil.app/Contents/MacOS/AppAS

        [loaded]    Leperdvil.ltvbit.plist (2015-08-23) Adware!  [Remove]

            ~/Library/Application Support/Leperdvil/Leperdvil.app/Contents/MacOS/AppAS

        [running]    Leperdvil.update.plist (2015-08-23) Adware!  [Remove]

            ~/Library/Application Support/Leperdvil/Leperdvil.app/Contents/MacOS/AppAS

        [loaded]    Manroling.update.plist (2016-05-01) Adware!  [Remove]

            ~/Library/Application Support/Manroling/Manroling.app/Contents/MacOS/AppNOS

        [loaded]    Perfetnight.AppRemoval.plist (2015-11-25) Adware!  [Remove]

            ~/Library/Application Support/Perfetnight/Perfetnight.app/Contents/MacOS/AppEH

        [loaded]    Perfetnight.download.plist (2015-11-25) Adware!  [Remove]

            ~/Library/Application Support/Perfetnight/Perfetnight.app/Contents/MacOS/AppEH

        [loaded]    Perfetnight.ltvbit.plist (2015-11-25) Adware!  [Remove]

            ~/Library/Application Support/Perfetnight/Perfetnight.app/Contents/MacOS/AppEH

        [loaded]    Perfetnight.update.plist (2015-11-25) Adware!  [Remove]

            ~/Library/Application Support/Perfetnight/Perfetnight.app/Contents/MacOS/AppEH

        [loaded]    Swissfist.AppVemoral.plist (2016-04-27) Adware!  [Remove]

            ~/Library/Application Support/Swissfist/Swissfist.app/Contents/MacOS/AppEH

        [loaded]    Swissfist.btvlit.plist (2016-04-27) Adware!  [Remove]

            ~/Library/Application Support/Swissfist/Swissfist.app/Contents/MacOS/AppEH

        [loaded]    Swissfist.dolnwoad.plist (2016-04-27) Adware!  [Remove]

            ~/Library/Application Support/Swissfist/Swissfist.app/Contents/MacOS/AppEH

        [loaded]    Swissfist.uadpte.plist (2016-04-27) Adware!  [Remove]

            ~/Library/Application Support/Swissfist/Swissfist.app/Contents/MacOS/AppEH

        [loaded]    Texiday.AppVemoral.plist (2016-05-01) Adware!  [Remove]

            ~/Library/Application Support/Texiday/Texiday.app/Contents/MacOS/AppBS

        [loaded]    Texiday.btvlit.plist (2016-05-01) Adware!  [Remove]

            ~/Library/Application Support/Texiday/Texiday.app/Contents/MacOS/AppBS

        [loaded]    Texiday.dolnwoad.plist (2016-05-01) Adware!  [Remove]

            ~/Library/Application Support/Texiday/Texiday.app/Contents/MacOS/AppBS

        [loaded]    Texiday.uadpte.plist (2016-05-01) Adware!  [Remove]

            ~/Library/Application Support/Texiday/Texiday.app/Contents/MacOS/AppBS

        [loaded]    com.adobe.ARM.[...].plist (2013-08-30) [Support]

        [failed]    com.facebook.videochat.[redacted].plist (2015-02-13) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-04) [Support]

     

    User Login Items: ⓘ

        iPhone Explorer    Application Hidden (~/Downloads/iPhone Explorer.app)

        DVD Player    Application  (/Applications/DVD Player.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Support/AdobeResourceSynchronizer.app)

     

    Other Apps: ⓘ

        [running]    [0x0-0x13013].com.macroplant.iPhone_Explorer

        [running]    [0x0-0x24024].org.mozilla.firefox

        [running]    [0x0-0x25025].com.etresoft.EtreCheck

        [loaded]    367 Apple tasks

        [running]    115 Apple tasks

     

    Internet Plug-ins: ⓘ

        JavaAppletPlugin: 14.8.0 - SDK 10.7 (2013-08-04) Check version

        QuickTime Plugin: 7.7.1 (2013-08-05)

        FlashPlayerDebugger-10.6: 16.0.0.257 - SDK 10.6 (2015-03-02) [Support]

        AdobePDFViewer: 10.0.0 (2013-08-04) [Support]

        Flash Player: 16.0.0.257 - SDK 10.6 (2015-03-02) Cannot contact Adobe

        SharePointBrowserPlugin: 14.0.0 (2010-08-25) [Support]

        iPhotoPhotocast: 7.0 (2011-05-05)

     

    User internet Plug-ins: ⓘ

        RealPlayer Plugin: Unknown (2013-09-08) [Support]

     

    Safari Extensions: ⓘ

        Texiday - Texiday - http://www.texiday.com/ (2015-05-21) Adware!  [Remove]

        Swissfist - Swissfist - http://www.swissfist.com/faq#swissfist (2016-03-15) Adware!  [Remove]

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2014-12-18) [Support]

     

    Time Machine: ⓘ

        Time Machine not configured!

     

    Top Processes by CPU: ⓘ

             4%    WindowServer

             2%    firefox

             2%    fontd

             1%    mdworker(4)

             0%    opendirectoryd

     

    Top Processes by Memory: ⓘ

        319 MB    firefox

        74 MB    CVMCompiler(4)

        49 MB    Dock

        49 MB    mds

        41 MB    WindowServer

     

    Virtual Memory Information: ⓘ

        1.82 GB    Free RAM

        2.18 GB    Used RAM

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        May 8, 2016, 10:26:18 PM    ~/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2016-05-08-222618_[r edacted].crash

            com.adobe.AdobeResourceSynchronizer - /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Support/AdobeResourceSynchronizer.app/Contents/MacOS/AdobeReso urceSynchronizer

        May 8, 2016, 10:25:05 PM    Self test - passed

        May 8, 2016, 10:20:57 PM    ~/Library/Logs/DiagnosticReports/plugin-container_2016-05-08-222057_[redacted]. crash

            org.mozilla.plugincontainer - /Applications/Firefox.app/Contents/MacOS/plugin-container.app/Contents/MacOS/pl ugin-container

        May 8, 2016, 10:09:20 PM    ~/Library/Logs/DiagnosticReports/EtreCheck_2016-05-08-220920_[redacted].crash

            com.etresoft.EtreCheck - /Applications/EtreCheck.app/Contents/MacOS/EtreCheck

        May 8, 2016, 10:01:50 PM    ~/Library/Logs/DiagnosticReports/AppAS_2016-05-08-220150_[redacted].crash

            /Users/USER/Library/Application Support/Leperdvil/Leperdvil.app/Contents/MacOS/AppAS

        May 8, 2016, 09:57:42 PM    ~/Library/Logs/DiagnosticReports/AppAS_2016-05-08-215742_[redacted].crash

        May 8, 2016, 09:57:32 PM    ~/Library/Logs/DiagnosticReports/AppAS_2016-05-08-215732_[redacted].crash

        May 8, 2016, 01:31:33 PM    ~/Library/Logs/DiagnosticReports/plugin-container_2016-05-08-133133_[redacted]. crash

     

    now what should i do?! i dont understand any of these!

  • by aynaz_ea,

    aynaz_ea aynaz_ea May 8, 2016 11:18 AM in response to Linc Davis
    Level 1 (12 points)
    Desktops
    May 8, 2016 11:18 AM in response to Linc Davis

    okay that was just too hard, i cant understand half of your words. can you explain it easier? i have posted the results of etrecheck. is that helpful at all?

  • by Linc Davis,

    Linc Davis Linc Davis May 8, 2016 12:05 PM in response to aynaz_ea
    Level 10 (207,926 points)
    Applications
    May 8, 2016 12:05 PM in response to aynaz_ea

    I have no use for that app and I don't waste my time reading its output. All you need to do is restart the computer and hold down the shift key while it's starting up. Then test Safari. Nothing could be much simpler than that.

  • by aynaz_ea,

    aynaz_ea aynaz_ea May 8, 2016 12:04 PM in response to Linc Davis
    Level 1 (12 points)
    Desktops
    May 8, 2016 12:04 PM in response to Linc Davis

    OH MY GOD!!!!!!!!! i just can say I LOVE YOUUUUU!!!!!! thank you thank you thank you :******** you did it i just pressed shift while restarting and then desktop was just flashing you know like getting white all of a sudden and i thought i just destroyed every thing ( i got so mad at you though ) and then i restarted it one more time and i just downloaded a song and guess what?! NOTHING HAPPENED it didnt crashed anymore! GOOOOOD im SO exited!!!!!! thank you millions of times

  • by lllaass,

    lllaass lllaass May 8, 2016 12:23 PM in response to aynaz_ea
    Level 10 (187,759 points)
    Desktops
    May 8, 2016 12:23 PM in response to aynaz_ea

    You have adware items on your Mac.

    I would remove them using the links in your EtreCheck.

    They may have messed up your OSX install and a reinstall may be required.

  • by babowa,

    babowa babowa May 8, 2016 12:26 PM in response to aynaz_ea
    Level 7 (31,893 points)
    iPad
    May 8, 2016 12:26 PM in response to aynaz_ea

    You certainly had/have the largest collection of adware on your machine that I've ever seen. No wonder it was running badly.

     

    You may want to run the EtreCheck again just to compare and make sure all of that stuff is gone.

  • by aynaz_ea,

    aynaz_ea aynaz_ea May 8, 2016 12:34 PM in response to babowa
    Level 1 (12 points)
    Desktops
    May 8, 2016 12:34 PM in response to babowa

    oh god! is that bad?! so what should i do?! is there any solution?

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