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All replies
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Helpful answers
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May 8, 2016 12:08 PM in response to Buniqby lllaass,• First:
iTunes: Fix iPhone or iPod Not Detected in Windows 10
http://www.technipages.com/itunes-fix-iphone-or-ipod-not-detected-in-windows
next try
Apple Mobile Device USB Driver Missing
last
iPhone, iPad, or iPod not recognized in iTunes for Windows
https://support.apple.com/en-au/HT204095
- I would start with
If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
- New cable and different USB port
Also see:
iPod not recognised by windows iTunes - ASC
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem
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May 9, 2016 12:02 AM in response to lllaassby Buniq,Ive already tried to fix my problem with "Apple Mobile Device USB Driver Missing" / "If iTunes doesn`t recognize your iPhone, iPad, or iPod" but they require the device to be seen in the Device Manager.
I think my iPod touch is the "unknown device" located in other devices, but there is also a device called "SM-Bus-Controller". I connected my iPod on other PC´s but there was no connection. (I dont know if the drivers on the other PC´s are given)
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May 9, 2016 12:50 AM in response to Buniqby lllaass,Did the other PCs have iTunes 10.7 or later?
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar