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Helpful answers
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May 9, 2016 3:33 AM in response to steef99by léonie,If you neither know the answers to the security questions nor have a working recovery email, you need to contact Apple Support:
See this link: If you forgot the answers to your Apple ID security questions - Apple Support
https://support.apple.com/en-us/HT201485
If you can't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, call us for help. When you call, you might need to create a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address.
If you answer your security questions incorrectly too many times in a row, you temporarily can't access your account. You can try to reset your questions after the waiting period ends.
Use this link to contact Apple: Contact Apple for help with Apple ID account security - Apple Support https://support.apple.com/en-us/HT204169
As to the problem 2: What To Do If Your iDevice or Computer Is Lost or Stolen