Q: Iphone 6 updated to ios 9.3.1 screen still unresponsive

Congratulations on the purchase of your new Apple iPhone 6S Plus. I know I might sound a bit conspiracy but I suspect this bug was planted by apple in the new ios software update in order to push us all old iPhone handset to purchase a new iPhone.

I used to update the phone every year on September but last year I decided to hold on to the iPhone 6 because to be honest, there is not much different between 6 and 6 plus that worth me paying A$1,379 for it. hence I have been experienced this issue since the new upgrade. On the post April 20 I mentioned the issue was kind of resolved by shaking the phone. unfortunately like all other users, I can confirm it is a temporary fix and the "unresponsive touch screen" has been returned for me for a week now. I deal with it by just turn the phone off and turn it back on but honestly sometimes I just left it there and few minutes later the screen respond and then I can do what I was meant to do. After reading Wuist's post, I even clear all of the apps running in the background and only leave 1 app on and it is still being frozen. The thought of doing another factory restore on this phone really is exhausted and time consuming.

I am kind of wondering if we create a facebook page for this issue then maybe Apple will need to look into this for us seeing how many people will follow it.

Wuist, will you do it? reason is because I have very limited knowledge of facebook.

well, that's my post for today. I am following this post so looking forward to reading some of your thoughts. In the meantime, just finger crossed that I will control the urge of mashing this phone and getting a Samsung handset instead. LOL

Hi,

I hope you have not yet got the tools to open your iPhone up. reason is it will void all Factory Warranty on your handset. Just want to remind you this in case you forgot.

Cheers

my iphone 5s is 2yrs old and expired warranty,im planing to buy new phone but want to diagnose whats the real promblem.

and yes if you have warranty dont do this.

Thank you for your reply. My iPhone 6 has been out of the 12 months warranty too. my brother  actually using his iPhone 5 now and he has not experienced any freeze screen at all which makes him the person who has the last laugh because here l am with such a fancy phone but can't even wokr properl.

Anyway, l book another genius bar appointment for Tuesday next week at another apple store where my friend highly recommende. Will keep you guys update with the outcome.

Same problem here, I just replace the screen for a new one and it still unresponsive intermittently, no changes after 9.3.1 update either.

Dear apple.... what da freeze!?! ≥.≤ FIX IT PLEASE!

iPhone 6 128GB

Alright people, here is the scoop:

Disabling the fitness tracker did nothing. It came back right after that... BUT you can try this and be as bummed and furious as I am right now:

When your screen becomes unresponsive, try grabbing your phone by the edges with your index finger and thumb (like in a landscape/horizontal orientation), bend/twist VERY SLIGHTLY... And see what happens... Voilá! Absurd, huh? I know...Now the shaking makes sense...the phone flexes, the screen goes back to normal. Apple, PLEASE, don't tell me this is hardware related. Everyone started noticing this after the iOS 9 upgrade. Could this be a horrible coincidence of hardware failing from people puttig their phones in their pockets? All at the same time? I doubt... There's something fishy there and we'd LOVE if Apple can come up with an answer/fix for this...or maybe we should just start a class action suit. Who knows...good luck y'all! Peace!

iPhone 5 iOS 9.3.1 random system freezes i dont use any apps and this never happened until iOS 9. FYI Apple's not the company it used to be. They are releasing OS after OS so fast they cant debug it. Its an unstable build and until people say enough is enough and demand a stable OS this is what you get or stop buying their products.

i have also this kind feeling in this ios 9.3.1 because it take so long to release another update to fix the problem created this 9.3.1. and since we're doing temporary solution like restarting our iphone without knowing we are already overuse the power and home keys. so what we will get another problem in our hardware due to overuse, what's painful is that apple will shift they'rec blame to us and the solutions they give to us is to buy another iphone. i have already reset my iphone 6 and only apps added facebook, spotify, and messenger and 10 pictures but still suffering unresponsive and simultaneous opening of apps sometimes. right now i'm using another phone for a while because my iphone 6 going crazy again.

If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support

Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support

good try - have you actually read this thread? No "normal" end-user or Apple Genius/Tech efforts fix this.

Hello Everyone,

I've had the same issues with my iPhone 6+. It all started with the newest update; the dreaded 9.3.1. From reading everyones posts, it has to be in the updates  firmware. Im pretty sure it has to with the 3D touch response. Since the iPhone 6/6Plus doesn't have the hardware capability that the newer 6S/6S Plus has with it newer touch response screen. I have caught the screen moving slightly on its own after it started to bug out, like it was looking for more of an input from the screen itself. I have read that some people have been able to revert back to an old iOS update like 9.3 or 9.2.1 and the issues are resolved. Ive also looked around and really haven't seen people that have bought the newer iPhone models (6S/6SPlus) having the same issues with the newest update.

I've called Verizon and they said since its out of the 1 year warranty I would need to go through Assurion insurance and pay $200.00 to have it replaced. The phone has never been dropped, scratched, dented, nor has the screen been broken or chipped, and it has never been submerged or had water spill on/or in it.

I called and set an appointment with the genius bar. They ran their tests and said they could not see anything wrong with the hardware or phone itself even though the so called "Genius" saw first hand at the phone freezing and the white bars on the screen. Since it was shy a few months of being out of warranty, they said they could try to fix it for $350.00. So I asked the "Genius," " So, you ran a comprehensive diagnostic test on the hardware and software and found nothing to be wrong with the phone?". Genius replied "Yes". Me,"But you were just able to see the problems I'm having with the phone first hand?". Genius again replies "Yes". "You; yourself, even stated that the phone was in great condition and didn't look like it was submerged at any time in water, correct?". Genius  "yes". "So why am I going to pay you; to take a perfectly good phone, and let you try to restore the factory settings when I have done that at home. What happens when you open the phone and find all the hardware and components to be good and in working order? Do I still have to pay you $350.00 for trying to fix my phone that is still truly not fixed, when I'm **** near certain that the issues is the newest update?". Genius, "Unfortunately, yes. Then you could either purchase a new phone or go through your carriers insurance program".

I'm at my breaking point and no longer know what to do. I think my next solution is to video all interactions with Verizon and the Apple store and Genius bar and release it to youtube and social media. Maybe apple will pay attention to a lot of people having this problem and do the right thing. We pay a lot of money for these devices because they are supposedly the most reliable cell phones on the market. When it starts to be a hardware, software, firmware issues from the manufacturer if its in warranty great, you might be helped, but if its out of warranty and they caused the problem, they do not own up the situation to make it right. Shame on you apple!

I think if this is not resolved within the next month. I will be selling all of our apple products and going with Microsoft and Samsung. Which means selling 3 2014 27' iMacs, 4 iPads. 1 iPad Mini, 3 iPhones, 1 Mac book and all the accessories that go with every piece of equipment. Im tired of big Corporations not standing by the products they make and making them so they have an expiration date sooner than they should.

So F-you Apple. I'm done!!!!!

i had sam proble as yours  But I installed iOS 9.3.2 beta versio. Now I think the problem has gone. Just try it

I'm having a simular and broad problems with my iPhone 6: MY SCREEN IS IRRESPONSIVE / NON RESPONSIVE AND WOULD DO ITS OWN TYPING WITHOUT MY HELP. See all my notes above.

I have tried solutions recommanded by the Community

- Turning off

- Shaking hard

- Stopping all background activity from my apps.

- Store and restore process through iTunes (As recommanded by Apple Assistance via a Chat)

And just back from Genius Back that instructed me to get through a full reset of contents and configuration parameters (Apple Store in Paris / Genius Bar this Saturday)

All these solutions all work fine but only for a while only. The bug will come back and generally happens when I start a new session. Even after the full reset.

I have therefore spent nights in resetting my iPhone and implementing other solution without any success.

I get deseparate and angry against Apple that do not seem to be transparent on that issue. I therefore have no clue on what issue it is and do not know what to do on short term with my current iPhone (should I trash it) and in the long term if I should continue with Apple (I remember when Apple was at the end of its success story with the Mac SE and I had to decide to move to Windows).

I have taken another appointment with Genius Bar at the Apple Store at Paris Carrousel for Saterday. Let's see what they will say this time.

NOTE: I RECOMMAND THAT YOU ALL GO TO GENIUS BAR AND CHAT. ONCE THEY WILL GET OVERLOAD MAY BE THEY WILL TRY TO FIND A FIX AND/OR BE MORE TRANSPARENT ON THE ISSUE

like what i said before.the reason why our screen/touch unresponsive and crazy bcoz of overheating while updating and posibly toast protective tape/film or what ever they called..dont do this if you have warranty,for those who dont have warranty,you better go to repair shop and replace screen,or watch this if you can open your phone own your own.https://www.youtube.com/watch?v=QS8i4_X4fPg

check this site too,https://www.ifixit.com/Answers/View/176647/Fix+that+worked+for+me+when+new+scree n+ghost+clicked

Having the same problem in your iphone 6+, i think you should post it in youtube. That's i can't understand with apple even if our warranties are expired, they shouldn't charge us because we've just upgraded our iphone 6/6+ to ios 9.3.1 believing it bring will improve its performance but it is not. I don't know what kind of firmware this ios 9.3.1, it looks like virus to me. last wednesday i reset again my iphone 6, because it's starting crazy again. The diagnostic data in my iphone 6 is in automatic send. I don't know if it helps me because their are times while i'm texting my friend it becomes unresponsive again. When i got access again by restarting my phone and check diagnostic data, there's no record of that incident. I'll never forget when i brought my iphone 6 to its authorized service center, because it is out of warranty, they afraid to do some resetting in my iphone because it might stack in apple logo and the only solution is replacement. But thanks God i was able to reset on my own way my iphone 6 by watching in youtube without paying those service center of apple but still the problems keeps coming back. What's annoy me sometime when someone calling you and the phone become unresponsive..wow, i'm look like crazy with other people trying to answer the phone but nothing happens. ahhh!!!!!!! How long will we suffer in this problem????!!!!!!!