wyntormoon

Q: Can't get google images to show up while using latest version of safari and OS

HELP, I noticed last week that NO images in Google will show up when I"m on Safari. They work good in Yahoo, Bing, Firefox, everywhere BUT Safari. Yes, I have the latest version of everything, have checked firewalls, and everything else, but can't get ANY images. When I do a search say like for "dog", it will come up with all of the websites, but when I go to "IMAGES" I get nothing but a blank page????

HELP

MacBook (13-inch Mid 2010), iOS 6.1.4

Posted on May 9, 2016 10:16 AM

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Q: Can't get google images to show up while using latest version of safari and OS

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  • by dominic23,

    dominic23 dominic23 May 9, 2016 10:59 AM in response to wyntormoon
    Level 8 (41,671 points)
    Mac OS X
    May 9, 2016 10:59 AM in response to wyntormoon

    1. Safari > Preference > Advanced

          Checkmark the box for "Show Develop menu in menu bar".

         "Develop" menu will appear in the Safari menu bar

         Enable Images

         Make sure that"Disable Images" is not enabled.

     

    2. Disable Extensions and test.

     

         Safari > Preferences > Extensions

         Select and disable all extensions and test.

         Enable Extensions one by one and test.

         To uninstall any extension, select it and click the “Uninstall” button.

     

      3. If Safari doesn‘t load a page or webpage items are missing

          https://support.apple.com/en-us/HT204098

  • by wyntormoon,

    wyntormoon wyntormoon May 9, 2016 11:19 AM in response to dominic23
    Level 1 (4 points)
    Safari
    May 9, 2016 11:19 AM in response to dominic23

    Hi there. I have tried that and ALL mine in Develop have this, so nothing is there for me to disable or able (looking at it, I would assume that they are enabled)

    Screen Shot 2016-05-09 at 12.17.23 PM.png

     

    the only thing I have in Extensions is: Last Pass which I've had forever, my Pinterest button and translate.

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 9, 2016 11:27 AM in response to wyntormoon
    Level 10 (122,107 points)
    Apple Music
    May 9, 2016 11:27 AM in response to wyntormoon

    You don 't have Disable Images selected in the Develop menu so that's not the issue.

     

     

    Make absolutely certain OS X is up to date.

     

     

    Click your Apple  top left in your screen.

     

    From the drop down menu click About this Mac

     

    Make sure the Overview tab is selected then click Software Update.

     

    Your Mac may restart several times during the update process. That’s ok.

     

    Then see if Safari will load Google images.


     

    If OS X is up to date, you need to troubleshoot your Safari extensions and third party plug-ins.

     

    From the Safari menu bar click Safari > Preferences then select the Extensions tab. Uninstall one extension at a time, quit and relaunch Safari to test.

     

     

    If it's not an extensions issue, try troubleshooting third party plug-ins.

     

    Back to Safari > Preferences. This time select the Security tab. Deselect:  Allow plug-ins. Quit and relaunch Safari to test.

     

    If that made a difference, instructions for troubleshooting plugins here.

  • by wyntormoon,

    wyntormoon wyntormoon May 9, 2016 11:26 AM in response to Carolyn Samit
    Level 1 (4 points)
    Safari
    May 9, 2016 11:26 AM in response to Carolyn Samit

    Yeah, I've tried that too, still doesn't work. Everything is up to date, no updates waiting. It makes no sense, because it works in Firefox (don't want to use firefox or google chrome)

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 9, 2016 11:30 AM in response to wyntormoon
    Level 10 (122,107 points)
    Apple Music
    May 9, 2016 11:30 AM in response to wyntormoon

    So you have done troubleshooting on both Safari extensions and third party plug-ins? The plug-ins troubleshooting does take some time.

  • by dominic23,

    dominic23 dominic23 May 9, 2016 11:58 AM in response to wyntormoon
    Level 8 (41,671 points)
    Mac OS X
    May 9, 2016 11:58 AM in response to wyntormoon

    Go step by step and test.

     

      1. Safari > Preferences > General

          Make  sure that "Open "safe" files after downloading" is enabled.

      

          Screen Shot 2016-05-09 at 14.53.41 PM.png

     

    2. Empty Caches

     

         Safari > Preference > Advanced

         Checkmark the box beside "Show Develop menu in menu bar".

         Develop menu will appear in the Safari menu bar.

         Click Develop and select "Empty Caches" from the dropdown.

     

    3. Delete Cookies

     

         Safari > Preferences > Privacy > Cookies and other website data:

         Click the “Details” button.

         Remove all cookies except  ones from Apple, your internet service provider and banks.

     

    4. If this doesn’t help, please run EtreCheck and post the report here.

     

          http://etresoft.com/etrecheck

     

          Download it, open Downloads folder, click on it to open and select ”Open”.

          Select a problem from the “Choose a problem” popup menu box and then “Start EtreCheck” in the dialog.

          Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste it when you reply.

  • by Linc Davis,

    Linc Davis Linc Davis May 9, 2016 12:08 PM in response to wyntormoon
    Level 10 (207,978 points)
    Applications
    May 9, 2016 12:08 PM in response to wyntormoon

    Please read this whole message before doing anything.

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

    Step 1

    The purpose of this step is to determine whether the problem is localized to your user account.

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

    While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

    Test while logged in as Guest. Same problem?

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

    Step 2

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Please take this step regardless of the results of Step 1.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

  • by wyntormoon,

    wyntormoon wyntormoon May 9, 2016 12:31 PM in response to Carolyn Samit
    Level 1 (4 points)
    Safari
    May 9, 2016 12:31 PM in response to Carolyn Samit

    yes, have done this, still doesn't work

  • by wyntormoon,

    wyntormoon wyntormoon May 9, 2016 12:32 PM in response to Linc Davis
    Level 1 (4 points)
    Safari
    May 9, 2016 12:32 PM in response to Linc Davis

    Ok, I tried, this and in 'GUEST" mode, I was able to get onto Google and typed in like dog, all of the sites came up and pictures came up in images. Logged out, and logged back in as me, still same issue, NO IMAGES??? I'm at a complete loss. Because it works in Firefox, but not working on Safari?

  • by Linc Davis,

    Linc Davis Linc Davis May 9, 2016 12:42 PM in response to wyntormoon
    Level 10 (207,978 points)
    Applications
    May 9, 2016 12:42 PM in response to wyntormoon

    Step 2?

  • by wyntormoon,

    wyntormoon wyntormoon May 9, 2016 12:51 PM in response to Linc Davis
    Level 1 (4 points)
    Safari
    May 9, 2016 12:51 PM in response to Linc Davis

    I have nothing wired to my computer but the plug, and have 100% battery, nothing else is ever plugged into it. Tried safe mode, and Google worked? but not in as my account??

  • by wyntormoon,

    wyntormoon wyntormoon May 9, 2016 12:58 PM in response to Linc Davis
    Level 1 (4 points)
    Safari
    May 9, 2016 12:58 PM in response to Linc Davis

    Ok, sorry, I just now did the "safe mode" and went to Google, typed in Dog, and images came up, so I'm not sure really why it's not working when I'm in my account, NOT in safe mode??? I went in under my user name/account, and it worked, but ONLY in safe mode?

  • by Linc Davis,

    Linc Davis Linc Davis May 9, 2016 1:22 PM in response to wyntormoon
    Level 10 (207,978 points)
    Applications
    May 9, 2016 1:22 PM in response to wyntormoon

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

    The test works on OS X 10.8 ("Mountain Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

    Don't be put off by the complexity of these instructions. The procedure is easy to do right, but it's also easy to do wrong, so I've made the instructions very detailed. You do harder tasks with the computer all the time.

    2. If you don't already have a current backup, please back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

    In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone who understands the code can verify what it does.

    You may not be able to understand the script yourself. But variations of it have been posted on this website many times over a period of years. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

    4. Here's a general summary of what you need to do, if you choose to proceed:

    ☞ Copy the text of a particular web page (not this one) to the Clipboard.

    ☞ Paste into the window of another application.

    ☞ Wait for the test to run. It usually takes a few minutes.

    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.

    These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

    5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.

    You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.

    6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

    7. Load this linked web page (on the website "Pastebin.") Press the key combination command-A to select all the text, then copy it to the Clipboard by pressing command-C.

    8. Launch the built-in Terminal application in any one of the following ways:

    ☞ Enter the first few letters of its name ("Terminal") into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

    9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

    If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.

    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

    10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

        Test started
            Part 1 of 4 done at: … sec
            …
            Part 4 of 4 done at: … sec
        The test results are on the Clipboard.
        Please close this window.

    The intervals between parts won't be exactly equal, but they give a rough indication of progress.

    Wait for the final message "Please close this window" to appear—again, usually within a few minutes. If you don't see that message within about 30 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something.

    In order to get results, the test must either be allowed to complete or else manually stopped as above. If you close the Terminal window while the test is still running, the partial results won't be saved.

    11. When the test is complete, or if you stopped it manually, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "close this window" message. Please wait for it and try again.

    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

    12. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

    13. When you're done with the test, it's gone. There is nothing to uninstall or clean up.

    14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

    15. The linked UNIX shell script bears a notice of copyright. Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • by wyntormoon,

    wyntormoon wyntormoon May 9, 2016 1:28 PM in response to Linc Davis
    Level 1 (4 points)
    Safari
    May 9, 2016 1:28 PM in response to Linc Davis

    YIKES, ok. Thank you so much. I will have to print this all out and see if I can do it later today. This is a little big more detailed than what I thought I'd have to do. I'm glad that it worked in safe mode, now to get it to work in regular. I will message you with what happens, if i'm able to do this all.

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