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All replies
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Helpful answers
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May 9, 2016 12:23 PM in response to Ben_2575by pokey b,You experienced something called malware. It can inadvertently get loaded via a cookie to your browser making you think (that is their intent) that you have a virus. You do not have a virus. See the Apple white paper in this this link.
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May 9, 2016 12:28 PM in response to pokey bby Ben_2575,But my mac is fine right? is my info is safe because I clicked OK?
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May 9, 2016 12:27 PM in response to Ben_2575by pokey b,Yes, your Mac is safe. You will want to dump that cookie, if not all cookies to prevent recurrence.
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May 9, 2016 12:35 PM in response to Ben_2575by Ben_2575,The main thing freaking me out is I clicked OK multiple times, and also unplugging the computer wont let them access my computer right?
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May 9, 2016 12:36 PM in response to Ben_2575by pokey b,If, by clicking OK you gave someone else access to your computer, that's a different story. You may then need to take general security precautions like changing passwords etc. Worst case you may have to wipe your HD drive and reinstall operating system. If you only saw a pop-up then appear with a phone number to call, that is still just a link in the cookie popup.
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May 9, 2016 12:50 PM in response to Ben_2575by Linc Davis,There is no "virus," and the issue has absolutely nothing to do with malware. It's a commonplace web scam.
Please quit the application. Force quit if necessary.
Relaunch it by holding down the shift key and clicking its icon. That action will prevent the last window state from being reloaded.
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May 9, 2016 12:52 PM in response to pokey bby Ben_2575,I don't know if by clicking OK i gave access to my computer, the OK was in a dialogue box and was the only thing I could click. Would changing all my passwords be a good thing to do just in case?
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May 9, 2016 12:54 PM in response to Ben_2575by Linc Davis,I don't know if by clicking OK i gave access to my computer
You didn't.
Would changing all my passwords be a good thing to do
Not because of that.
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May 9, 2016 12:54 PM in response to Ben_2575by pokey b,I'll defer to Linc on this one, he has much more experience with this than I do.
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May 9, 2016 1:00 PM in response to pokey bby Ben_2575,Thanks for all the help guys, i need to become more aware of this stuff.