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gdwash

Q: I went to a vendor secured the apple pay and it asked for a pin number. I entered in y pin number and the transaction was declined. r

I was declined using apple pay when the merchant said the system asked For a pin number. I put my pin in the kiosk and was declined.

Posted on May 9, 2016 9:37 PM

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Q: I went to a vendor secured the apple pay and it asked for a pin number. I entered in y pin number and the transaction was declined ... more

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 9, 2016 9:46 PM in response to gdwash
    Level 10 (120,579 points)
    Apple Watch
    May 9, 2016 9:46 PM in response to gdwash

    If you are using a debit card, that could be why they're asking for a PIN.

     

    If that happens again, ask them to run through the process again.

  • by Jonathan UK,

    Jonathan UK Jonathan UK May 10, 2016 5:55 AM in response to gdwash
    Level 7 (31,031 points)
    Apple Watch
    May 10, 2016 5:55 AM in response to gdwash

    Carolyn Samit wrote:

     

     

    If you are using a debit card, that could be why they're asking for a PIN. ..

     

    This is incorrect.

  • by Jonathan UK,

    Jonathan UK Jonathan UK May 10, 2016 6:02 AM in response to gdwash
    Level 7 (31,031 points)
    Apple Watch
    May 10, 2016 6:02 AM in response to gdwash

    Hi

     

    The only time when a PIN may properly be required when paying via Apple Pay is in Australia, where it may be required for purchases over $100.

     

    In the US, when paying with Apple Pay in stores, you may need to sign a receipt (depending on the store and transaction amount).

     

    Note that, if you are prompted by a payment terminal to choose Credit or Debit, Apple advises that you should always choose Credit (including when using a debit card via Apple Pay).

     

    You may wish to report your failed transaction to Apple here (the form allows you to report issues with specific merchants, card types and transactions):

     

    https://www.apple.com/feedback/apple-pay.html