1blodg
Level 1 (8 points)
iPad

Q: Smart Keyboard fails

Keyboard works fine mostly. Abruptly loses key input, reset brings it back. Is it a keyboard malfunction?

iPad Pro, iOS 9.3.1, 9.7

Posted on May 9, 2016 2:00 AM

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1blodg

Q: Smart Keyboard fails

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  • Helpful answers

  • by jeffd55,

    jeffd55 jeffd55 May 10, 2016 7:31 AM in response to 1blodg
    Community Specialists
    May 10, 2016 7:31 AM in response to 1blodg

    Hello 1blodg,

     

    Thank you for using Apple Support Communities. 

     

    I see that your Smart Keyboard loses key input with your iPad Pro. I would suggest these steps from the Use your Smart Keyboard with iPad Pro support article:

    Get help

    If your iPad Pro doesn't detect your Smart Keyboard or you see an "Accessory not supported" alert on your iPad Pro, make sure there's no debris or plastic covering on the Smart Connector pins on the keyboard or the Smart Connector on the iPad Pro. Also, try these steps:

    1. Make sure that your iPad Pro and Smart Keyboard are in the Type position.
    2. Remove the Smart Keyboard from your iPad Pro.
    3. Restart your iPad Pro.
    4. Reconnect the Smart Keyboard.

     

    Best regards. 

  • by 1blodg,

    1blodg 1blodg May 26, 2016 11:40 PM in response to jeffd55
    Level 1 (8 points)
    iPad
    May 26, 2016 11:40 PM in response to jeffd55

    Same issue, keyboard loses input ability. Exchanged for new keyboard, same problem. I'm suspecting the smart connector isn't smart enough. Bought pad online so return will be a hassle

  • by jeffd55,Helpful

    jeffd55 jeffd55 May 28, 2016 11:38 AM in response to 1blodg
    Community Specialists
    May 28, 2016 11:38 AM in response to 1blodg

    Hi 1blodg,

     

    At this point, you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action. Also if it becomes necessary, one of the direct contact resources could assist in a replacement. 

     

    Cheers.