historyguy
Level 1 (4 points)
iPhone

Q: Using Verizon Wi-Fi Calling causes network to drop

A couple of weeks ago, Verizon finally enabled Wi-Fi Calling, and it can be turned on through the Phone settings on my iPhone 6. I then noticed that my entire Wi-Fi network began dropping out periodically, and then coming back 2-3 minutes later (I have a Netgear AC1750 Wireless Cable Router). It did this, probably 20 times per day over the last 4 days I had Wi-Fi Calling enabled.

 

I've disabled Wi-Fi Calling on my iPhone, and now all seems to be well again. I realize that this is a new technology for Verizon, but other carriers have had it for a while. Has anyone else come across anything like this, and is there a way to solve this so that I can use Wi-Fi Calling?

 

Thanks!

iPhone 6, iOS 9.3.1

Posted on May 10, 2016 1:29 PM

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historyguy

Q: Using Verizon Wi-Fi Calling causes network to drop

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  • by ManSinha,

    ManSinha ManSinha May 10, 2016 2:02 PM in response to historyguy
    Level 6 (10,257 points)
    iPhone
    May 10, 2016 2:02 PM in response to historyguy

    I have had T Mo wifi calling for over a year - never run into anything like that

    Your other option is to check the Verizon forums where this issue may be more animatedly discussed

  • by historyguy,

    historyguy historyguy May 10, 2016 2:04 PM in response to ManSinha
    Level 1 (4 points)
    iPhone
    May 10, 2016 2:04 PM in response to ManSinha

    Thanks, and yes, I have posted in the Verizon forums as well.

  • by ManSinha,

    ManSinha ManSinha May 10, 2016 2:19 PM in response to historyguy
    Level 6 (10,257 points)
    iPhone
    May 10, 2016 2:19 PM in response to historyguy

    Try shutting off iCloud drive and see if this continues

  • by sberman,

    sberman sberman May 10, 2016 2:32 PM in response to historyguy
    Level 8 (40,586 points)
    May 10, 2016 2:32 PM in response to historyguy

    historyguy wrote:

     

    ... I then noticed that my entire Wi-Fi network began dropping out periodically, and then coming back 2-3 minutes later ...

     

    You never mentioned any functional loss occurring in your iPhone.  You make it sound like a nuisance more than a show-stopping issue.  So I'm guessing that when your Netgear Wi-Fi drops out for a few minutes, you do not lose connectivity to Wi-Fi.  If that's the case, this article explains:

     

    About Wi-Fi Assist - Apple Support

     

    There would really be no problem if in fact you're simply switching to Verizon's Wi-Fi for a few minutes.

  • by historyguy,

    historyguy historyguy May 10, 2016 2:34 PM in response to sberman
    Level 1 (4 points)
    iPhone
    May 10, 2016 2:34 PM in response to sberman

    I should have been more clear - all of my devices (Macs, iPads, Apple TVs, iPhones) still have a router signal, but there is no Internet access for 2-3 minutes, and then it returns.

     

    No loss of functionality on the iPhone, just no Internet connectivity throughout my house. More than a nuisance, as it happens so often.

     

    Thanks.

  • by sberman,

    sberman sberman May 10, 2016 2:40 PM in response to historyguy
    Level 8 (40,586 points)
    May 10, 2016 2:40 PM in response to historyguy

    Well, if you're up for an experiment, I don't know if this will help (it may), but it shouldn't hurt:

     

    You might consider changing Settings > Cellular > [scroll down to] Wi-Fi Assist = "Off"

     

    What this will do is stop evaluating the strength of your Netgear Wi-Fi signal on your iPhone (to compare against Verizon's cellular data) and attempt to stay connected to Netgear regardless of how strong or weak the signal is.