summers1994
Level 1 (8 points)
iTunes

Q: My iDevice is unrecognized by iTunes (latest version) and "the Apple Mobile Device Service is not started". I was just wondering if there is anyone on the forums could help cause I've tried everything and nothing is working.

My iDevice is unrecognized by iTunes (latest version) and "the Apple Mobile Device Service is not started". I was just wondering if there is anyone on the forums could help cause I've tried everything and nothing is working.

iPhone 5, iOS 9.3.1

Posted on May 10, 2016 2:11 PM

by turingtest2,Apple recommended
turingtest2 turingtest2
Level 10 (85,368 points)
iPod
A:

If your iOS device isn't showing in iTunes try the following:

 

  1. Open Control Panel > Device Manager
  2. Plug in your device
  3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
    It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
  4. Right-click and select Update Driver Software...
  5. Click Browse my computer for driver software
  6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
  7. Click Let me pick from a list of device drivers on my computer
  8. Click Apple Mobile Device USB Driver
  9. Click Next, then Close and exit Device Manager

For step 3 above, open the device manager. Expand any of these sections that are listed.

  • Universal Serial Bus Controllers
  • Imaging Devices
  • Portable Devices
  • Other Devices

Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

 

 

 

Or try If iTunes doesn‘t recognize your iPhone, iPad, or iPod - Apple Support

 

 

 

Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.

 

 

 

Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.3.3.17 to 12.3.2.35, for example, then you'll also need to roll back the database in the way described in Empty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.




tt2

Posted on May 10, 2016 4:16 PM

Close
summers1994

Q: My iDevice is unrecognized by iTunes (latest version) and "the Apple Mobile Device Service is not started". I was just wondering i ... more

  • All replies
  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 10, 2016 2:15 PM in response to summers1994
    Level 10 (120,618 points)
    Apple Watch
    May 10, 2016 2:15 PM in response to summers1994

    "the Apple Mobile Device Service is not started"

     

     

     

    You need to restart the AMDS >   Restart the Apple Mobile Device Service (AMDS) on Windows - Apple Support

  • by summers1994,

    summers1994 summers1994 May 10, 2016 2:22 PM in response to Carolyn Samit
    Level 1 (8 points)
    iTunes
    May 10, 2016 2:22 PM in response to Carolyn Samit

    The restart option doesn't come up, it just says  "start the service" and when I click that an error comes up which says "The Apple Mobile Device Service service on Local Computer started and then stopped. Some services stop automatically if not in use by other services or programs".

  • by turingtest2,Apple recommended

    turingtest2 turingtest2 May 10, 2016 4:16 PM in response to summers1994
    Level 10 (85,368 points)
    iPod
    May 10, 2016 4:16 PM in response to summers1994

    If your iOS device isn't showing in iTunes try the following:

     

    1. Open Control Panel > Device Manager
    2. Plug in your device
    3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
      It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
    4. Right-click and select Update Driver Software...
    5. Click Browse my computer for driver software
    6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                      C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
    7. Click Let me pick from a list of device drivers on my computer
    8. Click Apple Mobile Device USB Driver
    9. Click Next, then Close and exit Device Manager

    For step 3 above, open the device manager. Expand any of these sections that are listed.

    • Universal Serial Bus Controllers
    • Imaging Devices
    • Portable Devices
    • Other Devices

    Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

     

     

     

    Or try If iTunes doesn‘t recognize your iPhone, iPad, or iPod - Apple Support

     

     

     

    Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.

     

     

     

    Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.3.3.17 to 12.3.2.35, for example, then you'll also need to roll back the database in the way described in Empty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.




    tt2