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Helpful answers
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May 10, 2016 4:35 PM in response to casembriaby Kenichi Watanabe,First, try this procedure to restart the Apple Mobile Device Service
Restart the Apple Mobile Device Service (AMDS) on Windows - Apple Support
If that does not help, you may want to completely remove iTunes and related software components. This Apple document lists all components of an iTunes installation, and the precise order to uninstall them
Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support
Then download and install the latest version of iTunes