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All replies
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Helpful answers
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May 11, 2016 6:47 AM in response to PloCoby thunderzzz,Run this test and post its results here.
http://www.etresoft.com/etrecheck
You may also try to rebuild spotlight index.
Rebuild the Spotlight index on your Mac - Apple Support
http://osxdaily.com/2015/10/26/fix-spotlight-stall-beachball-slow-search-mac/
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May 11, 2016 6:54 AM in response to PloCoby appreciate,there are 2 articles regarding spotlight : support.apple.com/en-in/ht203447 , how to reindex folders or volumes support.apple.com/en-us/ht201716 .
when you type any app in spotlight what happens - do a bar loads in white color .
the second article should be useful .
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May 11, 2016 7:01 AM in response to thunderzzzby PloCo,Thank you, below are the results of EtreSoft Check:
EtreCheck version: 2.9.12 (265)
Report generated 2016-05-11 09:52:59
Download EtreCheck from https://etrecheck.com
Runtime 2:15
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Remove] links to remove adware.
Problem: Other problem
Description:
SpotLight search freezes
MacBook Air (13-inch, Early 2014)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir6,2
1 1.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 229
Intel HD Graphics 5000
Color LCD 1440 x 900
OS X Yosemite 10.10.5 (14F1713) - Time since boot: about 5 days
APPLE SSD SD0128F disk0 : (121.33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 120.14 GB (17.94 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 120.47 GB Online
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
~/Library/LaunchAgents/com.spigot.ApplicationManager.plist
One adware file found. [Remove]
[not loaded] 5 Apple tasks
[loaded] 140 Apple tasks
[running] 57 Apple tasks
[killed] 10 Apple tasks
10 processes killed due to insufficient RAM
[not loaded] 47 Apple tasks
[loaded] 129 Apple tasks
[running] 75 Apple tasks
[killed] 10 Apple tasks
10 processes killed due to insufficient RAM
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-03-30) [Support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2015-10-15) [Support]
[loaded] com.adobe.AdobeCreativeCloud.plist (2015-06-15) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-25) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2015-03-06) [Support]
[loaded] com.trendmicro.itis.dca.plist (2015-07-28) [Support]
[running] com.trendmicro.itis.gaagent.plist (2016-04-07) [Support]
[running] com.trendmicro.itis.uimgmt.agent.plist (2015-07-28) [Support]
[loaded] com.adobe.ARMDC.Communicator.plist (2015-10-15) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-15) [Support]
[running] com.adobe.adobeupdatedaemon.plist (2016-03-30) [Support]
[loaded] com.adobe.agsservice.plist (2016-03-30) [Support]
[loaded] com.adobe.fpsaud.plist (2016-04-15) [Support]
[loaded] com.google.keystone.daemon.plist (2016-03-25) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2015-03-06) [Support]
[running] com.trendmicro.icore.av.plist (2015-10-23) [Support]
[running] com.trendmicro.icore.main.plist (2015-10-23) [Support]
[running] com.trendmicro.icore.wp.plist (2015-10-23) [Support]
[running] com.trendmicro.itis.plugin.plist (2015-07-28) [Support]
[loaded] com.adobe.AAM.Updater-1.0.plist (2015-05-02) [Support]
[loaded] com.bittorrent.BitTorrent.plist (2015-02-27) [Support]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-04-06) [Support]
[running] com.spigot.ApplicationManager.plist (2015-08-30) Adware! [Remove]
~/Library/Application Support/Spigot/ApplicationManager
[loaded] com.trendmicro.itis.uninstaller.plist (2015-09-08) [Support]
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Google Drive Application (/Applications/Google Drive.app)
[running] com.GoPro.GoPro-Importer
[running] com.adobe.CCLibrary.119028
[running] com.adobe.CCXProcess.130388
[running] com.adobe.acc.AdobeDesktopService.69612.864DE9CA-8277-4C44-BD35-67B33476C7BA
[running] com.adobe.accmac.5996
[running] com.google.Chrome.16504
[running] com.google.GoogleDrive.5428
[loaded] com.trendmicro.ATLoginItemHelper
[running] com.trendmicro.DrCleaner.24740
[loaded] 363 Apple tasks
[running] 173 Apple tasks
[killed] 24 Apple tasks
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-03-30) [Support]
FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-22) [Support]
QuickTime Plugin: 7.7.3 (2016-03-23)
AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-10) [Support]
AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-10) [Support]
Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-22) [Support]
Default Browser: 600 - SDK 10.10 (2015-09-13)
SharePointBrowserPlugin: 14.5.8 - SDK 10.6 (2015-11-24) [Support]
JavaAppletPlugin: Java 8 Update 73 build 02 (2016-02-28) Check version
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
Trend Micro Toolbar (2016-05-10)
Flash Player (2016-04-15) [Support]
GoPro (2015-05-09) [Support]
Java (2016-02-28) [Support]
Time Machine not configured!
19% mdworker(10)
16% iCoreService_av
11% coreduetd
9% kernel_task
6% WindowServer
909 MB Google Chrome Helper(9)
530 MB kernel_task
143 MB Google Chrome
74 MB mdworker(10)
45 MB Finder
71 MB Free RAM
3.93 GB Used RAM (604 MB Cached)
526 MB Swap Used
May 10, 2016, 06:21:51 PM /Library/Logs/DiagnosticReports/apsd_2016-05-10-182151_[redacted].crash
/System/Library/PrivateFrameworks/ApplePushService.framework/apsd
May 10, 2016, 06:18:46 PM /Library/Logs/DiagnosticReports/apsd_2016-05-10-181846_[redacted].crash
May 10, 2016, 04:27:16 PM /Library/Logs/DiagnosticReports/AUFileManager_2016-05-10-162716_[redacted].cras h
/Library/Application Support/TrendMicro/*/AUFileManager
May 10, 2016, 04:27:10 PM /Library/Logs/DiagnosticReports/apsd_2016-05-10-162710_[redacted].crash
May 10, 2016, 04:24:04 PM /Library/Logs/DiagnosticReports/apsd_2016-05-10-162404_[redacted].crash
May 10, 2016, 11:54:07 AM /Library/Logs/DiagnosticReports/apsd_2016-05-10-115407_[redacted].crash
May 10, 2016, 09:51:17 AM /Library/Logs/DiagnosticReports/apsd_2016-05-10-095117_[redacted].crash
May 10, 2016, 07:01:34 AM /Library/Logs/DiagnosticReports/apsd_2016-05-10-070134_[redacted].crash
May 9, 2016, 08:24:09 PM /Library/Logs/DiagnosticReports/apsd_2016-05-09-202409_[redacted].crash
May 9, 2016, 08:10:40 PM /Library/Logs/DiagnosticReports/apsd_2016-05-09-201040_[redacted].crash
May 9, 2016, 08:07:33 PM /Library/Logs/DiagnosticReports/apsd_2016-05-09-200733_[redacted].crash
May 9, 2016, 09:58:18 AM /Library/Logs/DiagnosticReports/apsd_2016-05-09-095818_[redacted].crash
May 9, 2016, 09:46:12 AM /Library/Logs/DiagnosticReports/apsd_2016-05-09-094612_[redacted].crash
May 9, 2016, 09:43:07 AM /Library/Logs/DiagnosticReports/apsd_2016-05-09-094307_[redacted].crash
May 9, 2016, 09:17:47 AM /Library/Logs/DiagnosticReports/apsd_2016-05-09-091747_[redacted].crash
May 9, 2016, 07:12:39 AM ~/Library/Logs/DiagnosticReports/XPCKeychainSandboxCheck_2016-05-09-071239_[red acted].crash
/System/Library/Frameworks/Security.framework/Versions/A/XPCServices/XPCKeychai nSandboxCheck.xpc/Contents/MacOS/XPCKeychainSandboxCheck
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May 11, 2016 7:05 AM in response to PloCoby thunderzzz,Get rid of Spigot adware and uninstall Torrent app. It is not recommended to use any Torrent applications on your Mac. Use this anti malware tool in order to scan and remove it: https://www.malwarebytes.org/antimalware/mac/?utm_source=blog&utm_medium=social
Rebuild Safari index and let us know the result.
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May 11, 2016 7:09 AM in response to appreciateby PloCo,Thanks. I tried adding the folders to the privacy section and then deleting. Still didn't work as SpotLight is still freezing up.
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May 11, 2016 7:19 AM in response to thunderzzzby PloCo,Yes, I believe so. I downloaded that Malwarebytes.com and it removed a list of about 5 things. If I run the EtreCheck again will it confirm if spigot was removed?
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May 11, 2016 7:23 AM in response to PloCoby PloCo,Updated Scan:
EtreCheck version: 2.9.12 (265)
Report generated 2016-05-11 10:22:07
Download EtreCheck from https://etrecheck.com
Runtime 2:05
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Beachballing
Description:
SpotLight beachballing
MacBook Air (13-inch, Early 2014)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir6,2
1 1.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 229
Intel HD Graphics 5000
Color LCD 1440 x 900
OS X Yosemite 10.10.5 (14F1713) - Time since boot: less than an hour
APPLE SSD SD0128F disk0 : (121.33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 120.14 GB (20.27 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 120.47 GB Online
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
[not loaded] 5 Apple tasks
[loaded] 151 Apple tasks
[running] 56 Apple tasks
[not loaded] 47 Apple tasks
[loaded] 138 Apple tasks
[running] 76 Apple tasks
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-03-30) [Support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2015-10-15) [Support]
[loaded] com.adobe.AdobeCreativeCloud.plist (2015-06-15) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-25) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2015-03-06) [Support]
[loaded] com.trendmicro.itis.dca.plist (2015-07-28) [Support]
[running] com.trendmicro.itis.gaagent.plist (2016-04-07) [Support]
[running] com.trendmicro.itis.uimgmt.agent.plist (2015-07-28) [Support]
[loaded] com.adobe.ARMDC.Communicator.plist (2015-10-15) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-15) [Support]
[running] com.adobe.adobeupdatedaemon.plist (2016-03-30) [Support]
[loaded] com.adobe.agsservice.plist (2016-03-30) [Support]
[loaded] com.adobe.fpsaud.plist (2016-04-15) [Support]
[loaded] com.google.keystone.daemon.plist (2016-03-25) [Support]
[loaded] com.malwarebytes.MBAMHelperTool.plist (2016-05-11) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2015-03-06) [Support]
[running] com.trendmicro.icore.av.plist (2015-10-23) [Support]
[running] com.trendmicro.icore.main.plist (2015-10-23) [Support]
[running] com.trendmicro.icore.wp.plist (2015-10-23) [Support]
[running] com.trendmicro.itis.plugin.plist (2015-07-28) [Support]
[loaded] com.adobe.AAM.Updater-1.0.plist (2015-05-02) [Support]
[loaded] com.bittorrent.BitTorrent.plist (2015-02-27) [Support]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-04-06) [Support]
[loaded] com.trendmicro.itis.uninstaller.plist (2015-09-08) [Support]
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Google Drive Application (/Applications/Google Drive.app)
[running] com.GoPro.GoPro-Importer
[running] com.adobe.CCLibrary.119028
[running] com.adobe.CCXProcess.130388
[running] com.adobe.acc.AdobeDesktopService.69612.2FE38490-D405-4597-B454-A2976BAFBAE2
[running] com.adobe.accmac.5996
[running] com.etresoft.EtreCheck.133228
[running] com.google.Chrome.16504
[running] com.google.GoogleDrive.5428
[loaded] com.trendmicro.ATLoginItemHelper
[running] com.trendmicro.DrCleaner.24740
[loaded] 385 Apple tasks
[running] 171 Apple tasks
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-03-30) [Support]
FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-22) [Support]
QuickTime Plugin: 7.7.3 (2016-03-23)
AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-10) [Support]
AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-10) [Support]
Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-22) [Support]
Default Browser: 600 - SDK 10.10 (2015-09-13)
SharePointBrowserPlugin: 14.5.8 - SDK 10.6 (2015-11-24) [Support]
JavaAppletPlugin: Java 8 Update 73 build 02 (2016-02-28) Check version
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
Trend Micro Toolbar (2016-05-10)
Flash Player (2016-04-15) [Support]
GoPro (2015-05-09) [Support]
Java (2016-02-28) [Support]
Time Machine not configured!
31% iCoreService_av
18% socketfilterfw
8% kernel_task
8% mdworker(16)
4% ocspd
909 MB Google Chrome Helper(6)
432 MB kernel_task
213 MB Google Chrome
184 MB mdworker(16)
176 MB Google Drive
43 MB Free RAM
3.96 GB Used RAM (1.00 GB Cached)
0 B Swap Used
May 11, 2016, 10:11:09 AM ~/Library/Logs/DiagnosticReports/EtreCheck_2016-05-11-101109_[redacted].crash
com.etresoft.EtreCheck - /Users/USER/Desktop/EtreCheck.app/Contents/MacOS/EtreCheck
May 11, 2016, 10:10:48 AM Self test - passed
May 10, 2016, 06:21:51 PM /Library/Logs/DiagnosticReports/apsd_2016-05-10-182151_[redacted].crash
/System/Library/PrivateFrameworks/ApplePushService.framework/apsd
May 10, 2016, 06:18:46 PM /Library/Logs/DiagnosticReports/apsd_2016-05-10-181846_[redacted].crash
May 10, 2016, 04:27:16 PM /Library/Logs/DiagnosticReports/AUFileManager_2016-05-10-162716_[redacted].cras h
/Library/Application Support/TrendMicro/*/AUFileManager
May 10, 2016, 04:27:10 PM /Library/Logs/DiagnosticReports/apsd_2016-05-10-162710_[redacted].crash
May 10, 2016, 04:24:04 PM /Library/Logs/DiagnosticReports/apsd_2016-05-10-162404_[redacted].crash
May 10, 2016, 11:54:07 AM /Library/Logs/DiagnosticReports/apsd_2016-05-10-115407_[redacted].crash
May 10, 2016, 09:51:17 AM /Library/Logs/DiagnosticReports/apsd_2016-05-10-095117_[redacted].crash
May 10, 2016, 07:01:34 AM /Library/Logs/DiagnosticReports/apsd_2016-05-10-070134_[redacted].crash
May 9, 2016, 08:24:09 PM /Library/Logs/DiagnosticReports/apsd_2016-05-09-202409_[redacted].crash
May 9, 2016, 08:10:40 PM /Library/Logs/DiagnosticReports/apsd_2016-05-09-201040_[redacted].crash
May 9, 2016, 08:07:33 PM /Library/Logs/DiagnosticReports/apsd_2016-05-09-200733_[redacted].crash
May 9, 2016, 09:58:18 AM /Library/Logs/DiagnosticReports/apsd_2016-05-09-095818_[redacted].crash
May 9, 2016, 09:46:12 AM /Library/Logs/DiagnosticReports/apsd_2016-05-09-094612_[redacted].crash
May 9, 2016, 09:43:07 AM /Library/Logs/DiagnosticReports/apsd_2016-05-09-094307_[redacted].crash
May 9, 2016, 09:17:47 AM /Library/Logs/DiagnosticReports/apsd_2016-05-09-091747_[redacted].crash
May 9, 2016, 07:12:39 AM ~/Library/Logs/DiagnosticReports/XPCKeychainSandboxCheck_2016-05-09-071239_[red acted].crash
/System/Library/Frameworks/Security.framework/Versions/A/XPCServices/XPCKeychai nSandboxCheck.xpc/Contents/MacOS/XPCKeychainSandboxCheck
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May 11, 2016 8:08 AM in response to PloCoby Linc Davis,Please launch the Console application in any one of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.
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May 15, 2016 11:02 AM in response to PloCoby appreciate,Kindly enter in user library : click on finder > go > keep on holding option key > library > preferences > remove com.apple.spotlight.plist in to the trash .Finally restart from apple logo & empty the trash .