mmunger
Level 1 (8 points)
Apple TV

Q: Reinstall iTunes to fix broken AirPlay!

Hello everyone,

 

As many people have reported over the years on this forum, I have recently experienced the maddening problem of being unable to send my Mac's video signal to Apple TV through AirPlay. Curiously, only my MacBook Pro had this problem, while my MacBook Air and iPad were perfectly capable of doing it.

 

I used all the common troubleshooting tip: that failed. I restored my ATV. That didn't work. I even clean installed El Capitan on my Mac. That also failed.

 

Then, I found the solution. When I used the Migration Assistant to copy my backed up settings, it blurted out something about a Corrupted iTunes installation.

 

The first thought that crossed my mind was "***?". Later on, I thought "well, better try reinstalling iTunes".

 

So... I downloaded iTunes from Apple's site, installed it, restarted my Mac and my Apple TV is available again.

 

Eureka!

MacBook Pro, OS X El Capitan (10.11.4)

Posted on May 11, 2016 2:36 PM

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mmunger

Q: Reinstall iTunes to fix broken AirPlay!

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  • Helpful answers

  • by Jibograf,

    Jibograf Jibograf May 11, 2016 3:49 PM in response to mmunger
    Level 1 (8 points)
    May 11, 2016 3:49 PM in response to mmunger

    Hi,

     

    Thanks for your answer, I had a shine of hope, but I tried with my iMac and it still doesn't work for me...

    Like before iTunes reinstall, I can stream sound on my Apple TV but not video : black screen.

     

    iMac 27 late 2012, OS X El Capitan (10.11.4) - Apple TV 3 A1469

  • by Diana.McCall,

    Diana.McCall Diana.McCall May 11, 2016 5:29 PM in response to Jibograf
    Level 4 (3,688 points)
    Apple TV
    May 11, 2016 5:29 PM in response to Jibograf

    Hello Jibograf,

    Does Apple TV show with only a speaker icon in the AirPlay menu? I think this is caused by a software inconsistency. You have the latest El Capitan. Can you chack for updates on your ATV 3? There is an uodate to 7.2.1 that came out on Feb 25, 2016. Confusingly, it has the same number, but adds many of the same changes applied to the other Apple systems.

    You could also check the ATV HDMI connection at both ends, to be sure it's good.

  • by Jibograf,

    Jibograf Jibograf May 12, 2016 1:46 PM in response to Diana.McCall
    Level 1 (8 points)
    May 12, 2016 1:46 PM in response to Diana.McCall

    Hello Diana,

     

    I don't think problem is about my Apple TV because with my MacBook Pro (died last month by the way...) it worked. And works fine also with my iPhone. And my Apple TV is updated : 7.2.1 (8011). I'm getting desperate.

     

    EDIT : I don't see speaker icon on Airplay menu by the way

    screenshot.jpg

  • by Diana.McCall,

    Diana.McCall Diana.McCall May 12, 2016 2:45 PM in response to Jibograf
    Level 4 (3,688 points)
    Apple TV
    May 12, 2016 2:45 PM in response to Jibograf

    You might try turning off the firewall on your computer, if it's on. This is a long shot, since you can AirPlay audio, but it might make a difference.

    Just to confirm, is your phone running the latest iOS, 9.3.1?

  • by Diana.McCall,

    Diana.McCall Diana.McCall May 12, 2016 3:27 PM in response to Diana.McCall
    Level 4 (3,688 points)
    Apple TV
    May 12, 2016 3:27 PM in response to Diana.McCall

    Also, users have reported that some apps interfere with the latest implementation of AirPlay. You should uninstall Duet and AirParrot, if you have them.

  • by Jibograf,

    Jibograf Jibograf May 12, 2016 3:31 PM in response to Diana.McCall
    Level 1 (8 points)
    May 12, 2016 3:31 PM in response to Diana.McCall

    Firewall turned off > Reboot > Same problem.

    Apple TV home page turn to black screen. Sound streamed but not video. And no mirroring option :

    screenshot.png

    I'm up to date on all my devices.

     

    I've seen this report with Duet indeed, I already uninstalled too...

    I'm going crazy ! But thanks for your help.

  • by Diana.McCall,

    Diana.McCall Diana.McCall May 12, 2016 4:00 PM in response to Jibograf
    Level 4 (3,688 points)
    Apple TV
    May 12, 2016 4:00 PM in response to Jibograf

    I suggest thay you start a new thread, and make sure the title mentions your computer. Lots of people who follow this group know how to do this, and should be able to help you.

    I assume you have checked the items here Use AirPlay to display video from your Mac on an HDTV - Apple Support . You should mention it in your post, because people will tell you to do it.