Mennnnnnnn

Q: Download apps from app store i cant

IF I click on the install button there come the app in my home screen but loads not there is just a whitw app and i doesnt must give in my touch ID or pass word fpr apple id so i cant download apps

Posted on May 11, 2016 9:49 PM

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Q: Download apps from app store i cant

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  • by alex_h1,

    alex_h1 alex_h1 May 13, 2016 7:30 AM in response to Mennnnnnnn
    Community Specialists
    May 13, 2016 7:30 AM in response to Mennnnnnnn

    Hello Mennnnnnnn,

    Thanks for using Apple Support Communities.

     

    I see from your post that when trying to download an app from the App Store, nothing is actually being downloaded.  To get started I'd like you to please follow through the steps below as there may be an issue with your device not being able to connect to the server.

     

    On your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:

    1. Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
    3. Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
    5. Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
    6. Reset your Wi-Fi router by turning it off and then on again.

    If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

    If you can’t connect to the iTunes Store

     

    Have a good one.