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All replies
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Helpful answers
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May 12, 2016 12:02 PM in response to EFX01by alex_h1,Hello EFX01,
Thanks for using Apple Support Communities.
I understand you're having issues with getting an external drive recognized that's plugged in to the USB-C Digital AV Multiport adapter. Please take a look at the information below to learn more:
Some USB drives might not appear in the Finder when you plug them in. Try plugging the drive into the adapter before plugging the adapter into your MacBook. Or try connecting the drive through a powered USB A hub.
The following drives aren't compatible with the USB-C Digital AV Multiport Adapter or USB-C VGA Multiport Adapter:
- G-Tech G-DRIVE mobile USB 3.0 Hard Drive
- Apple USB SuperDrive manufactured before Fall 2010 (learn more).
Using the USB-C port and adapters on your MacBook (Retina, 12-inch, Early 2015) and later
Take care.
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May 13, 2016 5:26 AM in response to alex_h1by EFX01,Thank you alex_h1 for the reply.
Tried both recommended solutions but still no joy. I use a Seagate external drive by the way. Any other suggestions?
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May 13, 2016 6:01 AM in response to EFX01by alex_h1,Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action
Take care.
