HT201355: Change your Apple ID password

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jamesellis75

Q: need some help with apple id

I went in to change my apple ID and was asked for two security questions.  I have forgot my security questions in order to change my password.  Please assist.  Thank you

 

James

Posted on May 12, 2016 6:05 PM

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Q: need some help with apple id

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  • by ssschmidt,

    ssschmidt ssschmidt May 12, 2016 6:11 PM in response to jamesellis75
    Level 5 (4,793 points)
    May 12, 2016 6:11 PM in response to jamesellis75

    HT201485

    -If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com.  Clicking the link will send the reset to your rescue email address (NOTE:  This is not the same address as your Apple ID email)

     

     

    -If there is no link on the page, then you didn't establish a rescue email address.  Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security.  You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.

     

     

    -If you are not in the US, click http://support.apple.com/kb/HT204169 - Apple ID: Contacting Apple for help with Apple ID account security

     

     

    HTH

  • by Niel,

    Niel Niel May 12, 2016 6:12 PM in response to jamesellis75
    Level 10 (311,951 points)
    May 12, 2016 6:12 PM in response to jamesellis75

    You need to ask Apple's Account Security team to reset your security questions. To contact them, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.


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