HT204770: Get help with iOS update and restore errors
Learn about Get help with iOS update and restore errors
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Helpful answers
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May 12, 2016 10:44 PM in response to jbrads9055by Ingo2711,Sorry, but without knowing the Apple ID and password that has been used to set up the phone, the Activation Lock can't be deactivated and the phone can't be used anymore. Check this article about it: