HT201441: Turn off Find My iPhone Activation Lock
Learn about Turn off Find My iPhone Activation Lock
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All replies
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Helpful answers
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May 13, 2016 3:39 PM in response to Chris Winkler1by gail from maine,You would need to go to iCloud.com and open Find My iPhone to see if the particular device you are referring to is listed.
Do you recognize the partial email address that is showing on the Activation screen?
Did you purchase the device 2nd hand?
Cheers,
GB
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by Chris Winkler1,May 13, 2016 3:46 PM in response to gail from maine
Chris Winkler1
May 13, 2016 3:46 PM
in response to gail from maine
Level 2 (182 points)
ApplicationsI removed it from appleid.apple.com.
Its not showing up in iCloud.
that is the correct email, yet it says that email cannot be used to unlock it
i am the owner
this is ridiculous
how do i hard erase or ????
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May 13, 2016 3:54 PM in response to Chris Winkler1by gail from maine,It doesn't really matter if it is showing on your Apple ID at the appleid.apple.com website. The devices you are seeing there are devices that are associated with your Apple ID for the purposes of downloading past purchases from iTunes, using Apple Music, or using iTunes Match.
What is showing under the Find My iPhone at iCloud.com is the list of devices that have the Activation Lock enabled via Find My iPhone. If it is not showing up under Find My iPhone at iCloud.com, then it is not locked to your iCloud account.
Again, are you the original owner, or did you purchase it from someone else?
You cannot erase it with the Activation Lock engaged. If you are the original owner, you can take the original purchase receipt to Apple and they can unlock it for you. But they will only do that with a valid original purchase receipt.
Best of luck,
GB
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by Chris Winkler1,May 13, 2016 3:58 PM in response to gail from maine
Chris Winkler1
May 13, 2016 3:58 PM
in response to gail from maine
Level 2 (182 points)
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by Chris Winkler1,May 13, 2016 4:00 PM in response to gail from maine
Chris Winkler1
May 13, 2016 4:00 PM
in response to gail from maine
Level 2 (182 points)
Applicationsactually I won the iPad in a drawing several years ago. I did not buy it so there is no receipt.
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May 13, 2016 4:03 PM in response to Chris Winkler1by gail from maine,Well, unfortunately, unless you can produce proof of original purchase, you are stuck. Since your device is not showing up under Find My iPhone on your iCloud account, can you think of any other email address that you may have used to set up the Activation Lock? If not, then you won't be able to get around the Activation Lock.
Sorry,
GB
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by Chris Winkler1,May 13, 2016 4:56 PM in response to gail from maine
Chris Winkler1
May 13, 2016 4:56 PM
in response to gail from maine
Level 2 (182 points)
ApplicationsActually after talking to support and trying to remember security questions from 40 years ago like my first concert, which BTW was Rush, we figured it was with an old apple ID i had not used in years. After getting the email forwarded, reset password, logged into ipad with old log in, and it worked. What is crazy is that it was asking for the apple ID i was using for the last few years... Time to send it to my wifes mother in Viet Nam, its a slow dog. That's why i was erasing it, tired of it hanging all the time while on the the web.
In a way I am glad its so hard for someone to get in if it was stolen, and even the FBI could not get in, though some Israel did get in the 4 digit code, so I upgraded to the 6 digit passcode, so unless they cut off my finger, or force me to touch the reader, my stuff is secure. Thanks Apple.
