wrighty1970

Q: apple icloud says its full but only using 2gb

Hi im using 5gb of icloud storage but only using 2gb when i check my back ups it says 2gb little bit for mail 111mb nothing else. but keep getting told that im nearly full, sign in to icloud yellow line is right across showing 4.83gb but i cant find the back ups to show this any help please

Posted on May 14, 2016 3:27 AM

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Q: apple icloud says its full but only using 2gb

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  • by léonie,

    léonie léonie May 14, 2016 3:41 AM in response to wrighty1970
    Level 10 (107,095 points)
    iCloud
    May 14, 2016 3:41 AM in response to wrighty1970

    Have you tried this?

    See this link:   Manage your iCloud storage - Apple

     

    Delete backups and turn off Backup for your device

    Use the steps below for your device.

    iPhone, iPad, and iPod touch

    iOS 9:

    1. Go to Settings > General > Storage & iCloud Usage.
    2. Under iCloud, tap Manage Storage.
    3. Tap the name of your device.
    4. Tap Delete Backup > Turn Off & Delete.

    iOS 8:

    1. Go to Settings > iCloud > Storage > Manage Storage.
    2. Tap the name of your device.
    3. Tap Delete Backup > Turn Off & Delete.

    iOS 7 and earlier:

    1. Go to Settings > iCloud > Storage & Backup > Manage Storage.
    2. Tap the name of your device.
    3. Tap Delete Backup > Turn Off & Delete.

    When you delete a backup, it also turns off backup of your iPhone, iPad, or iPod touch.

  • by wrighty1970,

    wrighty1970 wrighty1970 May 14, 2016 8:29 AM in response to léonie
    Level 1 (4 points)
    iCloud
    May 14, 2016 8:29 AM in response to léonie

    Hi thanks have done that but still have 2.8gb back up but when i click on it in icloud it shows nothing so unable to delete it any other way of finding out what it is