Mike626

Q: face falling off

This is my third apple watch replacement. the whole screen / face has come loose on all three, in fact one completely broke the ribbon cable and flew off.  I sit out in the sun and use suntan lotion on my arms. I must have it on my fingers when I use the watch and it loosens the glue holding the face on. Support indicates this is my issue exclusively. Now I am concerned about wearing it outside with lotion on my arms.

Has anyone else had this issue?

Apple Watch 42mm

Posted on May 14, 2016 4:15 AM

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Q: face falling off

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  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 14, 2016 4:29 AM in response to Mike626
    Level 10 (120,018 points)
    Apple Watch
    May 14, 2016 4:29 AM in response to Mike626

    Best to not wear the device when in the sun if you're going to apply lotion.


    Might be some tips to help you here >   Cleaning and wearing Apple Watch

  • by Mike626,

    Mike626 Mike626 May 14, 2016 4:37 AM in response to Carolyn Samit
    Level 1 (4 points)
    Apple Watch
    May 14, 2016 4:37 AM in response to Carolyn Samit

    Well that's common sense but I have never owned an expensive watch that has that limitation. None of my iPhone's have lost their screen when being handled with lotion in the sun.

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 14, 2016 4:49 AM in response to Mike626
    Level 10 (120,018 points)
    Apple Watch
    May 14, 2016 4:49 AM in response to Mike626

    You said yourself that, "support indicates this dismay issue exclusively"...   it's your decision whether or not to use lotion then wearing the watch.

  • by MacOwner40,

    MacOwner40 MacOwner40 May 16, 2016 4:30 PM in response to Mike626
    Level 1 (24 points)
    Apple Watch
    May 16, 2016 4:30 PM in response to Mike626

    Here's what I would do:

     

    A) Buy a protective case

    B) Take your watch off.

     

    Cases aren't that expensive, so you could probably find a decent one at the Apple Store or another retailer like Best Buy or Amazon.

  • by jwflutterby,

    jwflutterby jwflutterby Aug 16, 2016 1:28 PM in response to Mike626
    Level 1 (8 points)
    Apple Watch
    Aug 16, 2016 1:28 PM in response to Mike626

    Same problem but I don't use sun lotion or sit out in the sun very often. I was outside (in the shade) cleaning up my yard when I heard a strange clicking noise, happened to look down after about the 20th time hearing it and noticed my screen hanging by the cable! Took it to an Apple Store but they wouldn't swap it out even though it was *clearly* defective    They were nice enough to offer to either send me out a new one if I paid a $550 ransom or let me go without my watch for a week or so by sending it in and letting them try to fix it, great support Apple!