Neystak

Q: 10.11.4 Safari freeze

Hi,

 

I have a MacBook Pro Retina 13" Mi-2015 since November and I didn't have any problems since the new El Capitan 10.11.4.

Indeed, Safari freeze randomly when I click on tabs and also freeze the entire computer. I can only hard reboot my Mac ...

 

Someone also have this problem ?

 

Thanks.

(Sorry, english is not my mother tongue)

MacBook Pro with Retina display, OS X El Capitan (10.11.4)

Posted on Mar 26, 2016 3:48 AM

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Q: 10.11.4 Safari freeze

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  • by dick the flick,

    dick the flick dick the flick May 12, 2016 3:27 AM in response to dick the flick
    Level 1 (39 points)
    May 12, 2016 3:27 AM in response to dick the flick

    Hi chaps

     

    I've just had a chat with a great Apple Supervisor who took a look at my MacBook Pro Retina 13 inch (early 2015) using online access and suggested ... download :

     

    http://www.adwaremedic.com/index.php

     

    and run the "SCAN" program. I had a piece of malware AD software in there which I took out and so far no problem re-occurring.

     

    If you want to try it and report in ... please do.

     

    I will report back if the problem returns.

  • by StefanDesu,

    StefanDesu StefanDesu May 12, 2016 4:41 AM in response to dick the flick
    Level 1 (4 points)
    May 12, 2016 4:41 AM in response to dick the flick

    I really don't believe that Malware is the problem, especially when people report this happening on freshly installed devices. I did not have a single freeze (or any other problem) since I downgraded back to 10.11.3. Also the first freeze for me happened at the end of March, so after the 10.11.4 update.

  • by Király,

    Király Király May 12, 2016 7:08 AM in response to StefanDesu
    Level 6 (9,824 points)
    Mac OS X
    May 12, 2016 7:08 AM in response to StefanDesu

    Just a word of caution to those considering a rollback to 10.11.3 to get rid of the freezes. You are opening up a whole bunch of security holes by doing that. Apple has published the whole list of them here: About the security content of OS X El Capitan v10.11.4 and Security Update 2016-002 - Apple Support

     

    Proceed with caution.

     

    Interestingly, 10.11.4 contained security updates to the video drivers for Intel and NVIDIA, as well as IOGraphics. Perhaps those security updates contained some bugs that are causing the freezes.

  • by StefanDesu,

    StefanDesu StefanDesu May 12, 2016 7:33 AM in response to Király
    Level 1 (4 points)
    May 12, 2016 7:33 AM in response to Király

    Well, that's unfortunate, but I can't properly work if I my system might freeze at any moment. It's a situation with no optimal solution...

     

    How about updating to 10.11.4 and replacing the Graphics Driver with the one from 10.11.3? I don't know how hard that would be with the new System Protecting thing in El Capitan.

     

    Edit: I don't want to say that the update to the Graphics Drivers are definitely the issue here, but it might be worth considering.

  • by la_manzana,

    la_manzana la_manzana May 12, 2016 12:51 PM in response to Király
    Level 1 (8 points)
    May 12, 2016 12:51 PM in response to Király

    Király wrote:

     

    Just a word of caution to those considering a rollback to 10.11.3 to get rid of the freezes. You are opening up a whole bunch of security holes by doing that. Apple has published the whole list of them here: About the security content of OS X El Capitan v10.11.4 and Security Update 2016-002 - Apple Support

     

    Proceed with caution.

     

    Interestingly, 10.11.4 contained security updates to the video drivers for Intel and NVIDIA, as well as IOGraphics. Perhaps those security updates contained some bugs that are causing the freezes.

     

    Thanks for warning us.

     

    That means that Apple should better find a bugfix for the freezing issue in 10.11.4 very soon and most of all start to communicate frankly and openly with their users so that they can upgrade their Mac's without to be frightened.

     

    I'm almost sure that 10.11.4 still contains a bunch of security holes that will be fixed with OS X 10.11.5 and/or Security Update 2016-003. And almost certainly also OS X 10.11.5 will still have a bunch of security holes that will be fixed with OS X 10.11.6 and/or Security Update 2016-004 .

     

    Proceed with caution.

  • by Yoonsik,

    Yoonsik Yoonsik May 13, 2016 8:24 AM in response to la_manzana
    Level 1 (4 points)
    May 13, 2016 8:24 AM in response to la_manzana

    This has also been reported on macrumors: See the link

    http://www.macrumors.com/2016/05/13/macbook-pro-system-freezes-os-x-10-11-4/

     

    This is a huge problem now.

  • by Renecek,

    Renecek Renecek May 13, 2016 2:43 PM in response to Neystak
    Level 1 (9 points)
    Mac OS X
    May 13, 2016 2:43 PM in response to Neystak

    Same problem here for about 1 week. Have opened only 3 tabs in safari... Safari freezes every 1-2 days, then macbook completely freezes and I must restart it. Quit and reopen safari doesn't help.

     

    MacBook Pro Retina 15" (mid 2015)

    2,2 GHz Intel Core i7 | 16 GB 1600 MHz DDR3 | Intel Iris Pro 1536 MB

     

    - have only 1 addon in Safari (1Password)

    - have latest version of El Capitan (10.11.4)

    - I tried to reset SMC & PRAM

    - I formated hard drive and made clean install of El Capitan without restoring from Time Machine

    - don't using flash plugin

     

    Waiting for solution...

  • by Maicá,

    Maicá Maicá May 14, 2016 12:26 AM in response to Neystak
    Level 1 (4 points)
    May 14, 2016 12:26 AM in response to Neystak

    God, I'm glad I found you guys.

     

    I was suffering this problem for more than a month now. Whenever I checked the Console after every reboot, there were no explicit issues.

     

    I had a feeling that I started to suffer these freezes after 10.11.4, then I waited for a quick update since I thought that a lot of people would be impacted. The update never came, which made me believe that I could be the only one.

     

    So I took my macbook for repair, but the guys couldn't reproduce the freezes. I got my macbook back and boom, frozen once again.

     

    I decided to format my macbook as a last resource last night. Now I'm clearly suffering the issue when trying to watch videos, along with the clear message in the console mentioning that the video decoder is stuck.

     

    The point is that now the freezing circumstances are clear after formatting my macbook - this enabled me to find this thread. Probably the fact that I had VLC player before formatting was masking the diagnose somehow.

     

    Nevertheless, I'm really upset with all this. I thought my macbook was defective and I was annoyed that I could not diagnose anything, neither the repair guys.

  • by ronnie19,

    ronnie19 ronnie19 May 14, 2016 6:16 AM in response to Maicá
    Level 1 (4 points)
    May 14, 2016 6:16 AM in response to Maicá

    Happening to me as well

    with Retina, 13-inch, Early 2015, 16GB Ram using

    10.11.4..

     

    its super frustrating as i'm writing emails and other things and losing work.

     

    Apple-can you acknowledge problem please?

     

    thanks.

  • by Jaspal Kallar1,

    Jaspal Kallar1 Jaspal Kallar1 May 14, 2016 12:52 PM in response to ronnie19
    Level 1 (14 points)
    May 14, 2016 12:52 PM in response to ronnie19

    I have iMac (21.5-inch, Mid 2010) i3.  Same problem random freezes, I had to hard reset,

     

    I had this problem daily when installed 10.11.4 about one and half months ago. It always seemed to be be with Safari when visiting web pages (often British online soccer) with video

     

    However, I haven't had the problem for nearly 2 weeks now when I removed two USB cables usually attached to my iMac usb ports.


    So maybe I'm clutching at straws but it's worth checking what cables you have attacked to your iMac ports.

     

    The two usb cables attached were;

     

    1. Usb to apple iPhone 4 connector cable (standard one I received from Apple with my iPhone 4)

    2. A usb cable to a bank card reader e.g. on the right hand side in the picture below (provided by my bank with an accompanying card reader driver app)

     

     

    _E9A0270-Edit_4.jpg

  • by jpale,

    jpale jpale May 14, 2016 9:51 PM in response to la_manzana
    Level 1 (9 points)
    May 14, 2016 9:51 PM in response to la_manzana

    I have a Mac Pro 5,1 12 Core with Nvidia GTX 680 display card, also having this problem

  • by appreciate,

    appreciate appreciate May 15, 2016 6:39 AM in response to Neystak
    Level 4 (1,276 points)
    Mac OS X
    May 15, 2016 6:39 AM in response to Neystak

    Please enter the user library > preferences > remove com.apple.safari.plist in trash .

    second step would be restart > empty the trash .

  • by Charles Bouldin,

    Charles Bouldin Charles Bouldin May 16, 2016 1:39 PM in response to Dod60
    Level 1 (23 points)
    May 16, 2016 1:39 PM in response to Dod60

    Looks like 10.11.5 is out. Shows up in software update for me and is not labeled beta. List of changes:

     

    About the security content of OS X El Capitan v10.11.5 and Security Update 2016-003 - Apple Support

  • by Owzamsa,

    Owzamsa Owzamsa May 16, 2016 2:11 PM in response to Neystak
    Level 1 (8 points)
    Mac OS X
    May 16, 2016 2:11 PM in response to Neystak

    yes os x 10.11.5 is out..but i am really anxious about installing it..I am hoping this problem was solved, my mac crashed 3 times in 2 days

     

    has anybody installed 10.11.5 and had the same crash again please?

  • by Edmundostudios,

    Edmundostudios Edmundostudios May 16, 2016 2:14 PM in response to Owzamsa
    Level 1 (4 points)
    Mac OS X
    May 16, 2016 2:14 PM in response to Owzamsa

    Been using for about an hour no crash yet. You might as well install it can't be worse than .4

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