rominafromgoya

Q: I can not download anything from the Apple Store. I press download and nothing

I can not download anything from the Apple Store. I press download, turns a few times, then nothing. not even an error message

iPhone 6 Plus, iOS 9.3.1

Posted on May 12, 2016 8:16 PM

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Q: I can not download anything from the Apple Store. I press download and nothing

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  • by alex_h1,

    alex_h1 alex_h1 May 14, 2016 6:49 AM in response to rominafromgoya
    Community Specialists
    May 14, 2016 6:49 AM in response to rominafromgoya

    Hello rominafromgoya,

    Thanks for using Apple Support Communities.

     

    I see you're unable to download apps from the App Store.  Please follow through the steps outlined below to ensure there's no connection issue.

     

    On your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:

    1. Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
    3. Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
    5. Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
    6. Reset your Wi-Fi router by turning it off and then on again.

    If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

    If you can’t connect to the iTunes Store

     

    Have a good one.

  • by zzazuu,

    zzazuu zzazuu May 16, 2016 11:19 AM in response to alex_h1
    Level 1 (4 points)
    May 16, 2016 11:19 AM in response to alex_h1

    I've had the same problem the last couple days. I've done all the above items and more -- software update, cellular data, wi-fi renew lease, device reboot, cleared caches, reset device settings, deleted absolutely anything I don't need (memory not an issue, I have 65+GB free)... still can't download or update apps.

     

    Is something going on with the Apple servers?