nkh

Q: Airport Express

I have been using Airport Express in my kitchen to patch audio from remote iMac/DSL modem (Actiontec GT784WN) to a pair of powered speakers.  Input to Airport Express is wireless.


All was fine until a few days ago when a DSL service problem occurred (now corrected).  After DSL service was restored, I find that Airport Express no longer responds to wireless input.

 

After hours of unsuccessful attempts to have Airport Express reconnect wirelessly to iMac, I took the Airport Express to local Apple store to have a “genius” let me know whether the unit was defective.  They reported that it was fine!

 

I’m not sure, however, if that report applied to its wireless capabilities.   At the store, the testing was via ethernet to source and all seemed fine.  I am able to duplicate this same performance at home!  But I need service without an ethernet connection!

 

My iMac has “Airfoil” installed to allow wireless transmission to remote Airport Express.

 

Could someone guide me to the setup steps to re-establish a wireless connection to Airport Express?  I’ve done this before and am baffled by whatever missteps I’m making!

 

I have no problem with purchasing a new Airport Express if it’s necessary!

iMac (Retina 5K, 27-inch, Late 2014), OS X El Capitan (10.11.4)

Posted on May 13, 2016 2:39 PM

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Q: Airport Express

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  • by Tesserax,

    Tesserax Tesserax May 13, 2016 6:14 PM in response to nkh
    Level 9 (54,398 points)
    Wireless
    May 13, 2016 6:14 PM in response to nkh

    Ref: Wi-Fi base stations: How to set up and configure AirPort Express for AirPlay and iTunes

     

    The above reference is an Apple Support document that describes how to configure an AirPort Express base station to join an existing Wi-Fi network in order to use it for AirPlay streaming. Please let us know if you have any other questions or need any additional help setting this up. The key here is to perform a "factory default" reset on the Express to get it back to its "out-of-the-box" configuration, and then, use the AirPort Utility to configure it per the support document.

  • by nkh,

    nkh nkh May 14, 2016 2:43 AM in response to Tesserax
    Level 1 (69 points)
    Mac OS X
    May 14, 2016 2:43 AM in response to Tesserax

    Thanks Tesserax,Screen Shot 2016-05-14 at 4.13.19 AM.png

     

    I’ve been here before… but I must be missing something!

     

    Referring to the steps in above clip:

     

    (1) After completing this step, shouldn’t the light on “Express” show steady “green?”  Mine blinks amber.  Going through a “reset” fails: light remains blinking amber.

     

    (2) In this step, am I correct that it wants my iMac connected to modem’s network?  Or does this mean that I must connect Airport Express to network.  But since Express is blinking amber, the Mac cannot not see it!  However, if I bring the Airport Express to the modem and connect via ethernet, all appears normal: green light; and it shows up in list of available wi-fi.  I believe it is this step which convinced Apple “genius” that my unit was OK…

     

    (3) As for this step… I have always used “Airfoil” with input selected to any audio Safari has available (in my case this is typically BBC World Service).

     

    Since I seem unable to produce a functioning green light other than via connected ethernet, I suspect the unit is defective despite being told otherwise by Apple’s “genius.”

     

     

    Any further guidance before I go back to store and purchase a new Airport Express?

  • by nkh,

    nkh nkh May 14, 2016 3:24 AM in response to nkh
    Level 1 (69 points)
    Mac OS X
    May 14, 2016 3:24 AM in response to nkh

    In my attempt to resolve the problem I’m experiencing with Airport Express, much of Apple’s terminology is exceedingly confusing.  In the selection (below), reference is to a blinking amber light on “Wi-Fi base station.”  This confuses me to no end:  I’m concerned with blinking amber light on “Airport Express,” not on “base station.”

     

    Apple’s terminology seems to assume we’re all conversant in Apple-speak!

     

    BTW, my “AirPort Utility” is 6.3.6.

     

    Screen Shot 2016-05-14 at 5.19.01 AM.png

  • by appreciate,

    appreciate May 14, 2016 3:52 AM in response to nkh
    Level 4 (1,276 points)
    Mac OS X
    May 14, 2016 3:52 AM in response to nkh

    try to shift the system air port express from kitchen  to as per your choice at your living place , as there are many reasons for wi fi interference :

      microwave ovens , satellite dishes , wireless audio speakers , wireless RF video , wireless cameras ,  can cause interference that operates in 2.4 GHz & 5 GHz bandwidth .

      set your base station to automatic , enable base station password .

  • by nkh,

    nkh nkh May 14, 2016 4:09 AM in response to appreciate
    Level 1 (69 points)
    Mac OS X
    May 14, 2016 4:09 AM in response to appreciate

    I now have Airport Express (7.6.4) at my iMac and modem.  When it is plugged in, it provides a blinking amber light.  If I connect it to ethernet from modem the light changes to green.  When the ethernet cable is disconnected, flashing amber resumes.  I have no idea how to proceed!

  • by appreciate,

    appreciate May 14, 2016 4:16 AM in response to nkh
    Level 4 (1,276 points)
    Mac OS X
    May 14, 2016 4:16 AM in response to nkh

    do a factory hard reset on your air port express .

      method : 1. take out all wires from air port express .

                      2. press and hold reset button that is on back side of air port express . insert a ball pen on the back settings of air port .untill you see LED amber light  flash rapidly it will occur for 5 sec .

                      3. wait for a minute for base station to finish restarting . open air port utility from spot light

                       4. select your base station name - click on edit .

                       5. select restore previous settings & click on next until you get final window ( it may take time ) .

                       6. air port utility will indicate the set up is complete . click on done & finally quit air port utility .

                        7. the air port light should be constant  and green ( always ) .

     

    note : if network speed is good settings will be done fast .

  • by nkh,

    nkh nkh May 14, 2016 4:44 AM in response to appreciate
    Level 1 (69 points)
    Mac OS X
    May 14, 2016 4:44 AM in response to appreciate

    Your instructions much appreciated.

     

    I have gone through steps 1 and 2 many times.  I’m confident correctly.  But Airport Express resumes amber flashing.

     

    Step 3 is what confuses me:  By “base station” I understand that this refers to my iMac plus DSL modem?  My “base station” has no need to restart; it’s working perfectly!

     

    When I open Airport Utility the attached pic is what I see!

     

    I’ve been using Airport Express successfully for years; but I’m now baffled as to how to proceed.

     

    Screen Shot 2016-05-14 at 6.37.10 AM.pngThe setup this time seems excessively convoluted.  Were it not for Apple telling me the unit’s functional, I would already have purchased a new one!

  • by nkh,

    nkh nkh May 14, 2016 5:43 AM in response to nkh
    Level 1 (69 points)
    Mac OS X
    May 14, 2016 5:43 AM in response to nkh

    Question:  With Airport Express powered up (no connections beyond power cord) and in the immediate vicinity of DSL Wi-Fi modem and iMac (can connect the two either wirelessly or by ethernet), shouldn’t the iMac be able to recognize (wirelessly) the presence of the Airport Express?


    My iMac does not recognize the Airport Express sitting on my desk.  It just blinks amber continuously… and I cannot get beyond this impasse!

     

    However, if I connect the Express to modem via ethernet cable, the iMac recognizes it… but what steps need I take to have iMac recognize Airport Express wirelessly!  This is where I’m stumped!

  • by nkh,

    nkh nkh May 14, 2016 6:16 AM in response to nkh
    Level 1 (69 points)
    Mac OS X
    May 14, 2016 6:16 AM in response to nkh

    OK!  I've finally stumbled through the setup procedure for AirPort Express: it's now working to receive audio wirelessly remotely.  Apple's instructions could be much clearer as to how to proceed through obstacles and grossly unclear terminology. I wish I could recall the convoluted steps; they were found strictly by accident!

     

    I've never before had so much difficulty in setting up this extremely simple use of AirPort Express!

     

    Anyway... thanks to those trying to help!

  • by nkh,

    nkh nkh May 14, 2016 6:51 AM in response to nkh
    Level 1 (69 points)
    Mac OS X
    May 14, 2016 6:51 AM in response to nkh

    Here are the steps that were not made clear:

     

     

    1  Have AirPort Utility open on main computer.

    2  AirPort Express powered on and connected to main modem via ethernet

    3. AirPort Express should appear at base of open AirPort Utility on Mac

    4. AirPort Express should now show a green light

    5. Click on Express (in AirPort Utility). A box opens allowing Edit

    6. Click on Edit and along top click on “wireless”

    7. Enter the name of your network and password.

    8. After this information is stored, power to AirPort Express and ethernet connection can be disconnected.

    9. Reconnecting power to AirPort Express should allow it to now connect wirelessly to your base setup!  This is what finally worked for me!

  • by appreciate,Solvedanswer

    appreciate May 14, 2016 7:27 AM in response to nkh
    Level 4 (1,276 points)
    Mac OS X
    May 14, 2016 7:27 AM in response to nkh

    that's great its working . i did my hard reset long time back . i knew the method but we have to follow the instructions sometimes that comes on the system .

  • by Tesserax,

    Tesserax Tesserax May 14, 2016 8:29 AM in response to nkh
    Level 9 (54,398 points)
    Wireless
    May 14, 2016 8:29 AM in response to nkh

    (1) After completing this step, shouldn’t the light on “Express” show steady “green?”  Mine blinks amber.  Going through a “reset” fails: light remains blinking amber.

    Actually, no. By default, the AirPort Express base station's status LED, when first powered up, will flash amber. That is normal and is indicating that some further set up is required to turn the LED to green. This is also true after performing a reset on the base station.

     

    For future reference, to find out what the base station thinks is the issue, just use the AirPort Utility, as follows:

    • Run the AirPort Utility.
    • Select the base station.
    • Look for a Status setting in the small window that appears.
    • Click on the small amber dot there and another window will appear to explain what the "issue" may be.

    (2) In this step, am I correct that it wants my iMac connected to modem’s network?  Or does this mean that I must connect Airport Express to network.  But since Express is blinking amber, the Mac cannot not see it!  However, if I bring the Airport Express to the modem and connect via ethernet, all appears normal: green light; and it shows up in list of available wi-fi.  I believe it is this step which convinced Apple “genius” that my unit was OK…

    By default, a "out-of-the-box" AirPort Express will broadcast a non-secured Wi-Fi network with a network name of something like: Apple Network NNNNNN. This instruction is telling you to connect to temporarily connect your computer to that network. That is so, the AirPort Utility can access it. Once configured as a wireless client for streaming, the Express will no longer be broadcasting its own network, but will join your existing one coming from your modem. Note: If you modem is capable of creating a wireless network, then it is not actually a simple modem, but instead, a combination modem and wireless router. These are also known as a wireless gateway device.

    (3) As for this step… I have always used “Airfoil” with input selected to any audio Safari has available (in my case this is typically BBC World Service).

    As you can imagine, Apple fully supports using iTunes for streaming, thus the title of the support article. Using Airfoil, as you know, is an alternative AirPlay server to iTunes ... but both rely on AirPlay to stream audio over a network.

    Since I seem unable to produce a functioning green light other than via connected ethernet, I suspect the unit is defective despite being told otherwise by Apple’s “genius.”

    Again, the flashing amber LED would be normal until the base station is fully set up. Although anything is possible, I would not initially conclude that the Express if faulty until after doing so.

  • by Tesserax,

    Tesserax Tesserax May 14, 2016 8:38 AM in response to nkh
    Level 9 (54,398 points)
    Wireless
    May 14, 2016 8:38 AM in response to nkh

    Question:  With Airport Express powered up (no connections beyond power cord) and in the immediate vicinity of DSL Wi-Fi modem and iMac (can connect the two either wirelessly or by ethernet), shouldn’t the iMac be able to recognize (wirelessly) the presence of the Airport Express?

    If the AirPort Express is the only wireless router, then yes, your iMac's built-in wireless should immediately be able to find it. In the case where your computer is already connected to another wireless router, it should also be able to find it ... but not by the wireless network name that the base station would be broadcasting. Instead, it should be able to identify it as an "AirPort Express" under the title "New AirPort Base Station" on the OS X Wi-Fi icon drop-down menu.

    CapturFiles.png

    However, if I connect the Express to modem via ethernet cable, the iMac recognizes it…

    When you connected the Express directly to your gateway (modem as you call it), the Express immediately was placed on the same network segment as the gateway. Since your iMac is also connected to that same segment, it was able to "discover" the base station.