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All replies
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Helpful answers
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May 14, 2016 12:42 PM in response to meryloby brenden dv,Hi merylo,
Thanks for using the Apple Support Communities! I'm sorry to hear that you are having these issues connecting your camera to your MacBook Air. If your camera isn't showing up in either Photos or Image Capture, you may find the information and troubleshooting steps outlined in the following articles helpful:
Photos for OS X: Import photos from a camera or mobile device
iPhoto: Troubleshooting Camera Connections - Apple Support
OS X El Capitan: If a USB device isn’t working
Regards
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May 14, 2016 1:55 PM in response to meryloby K Shaffer,The use of a card reader is suggested, if the computer system for some
reason cannot recognize the camera or the card. The card usually can
appear as a Drive or Disk on the computer desktop.
Could be, (or maybe not) the camera card would appear in Disk Utility
if the item is detected. If so, do not use Disk Utility to change the card
setting, because the camera determines the card format; if the card is
in need of a reformat, be sure there isn't anything you want on the card
because a reformat will erase a card. You could try to 'repair' the card.
Have you tried to attach the camera by USB to another computer?
If nothing else that may be a means to save images from the card.
If you have another memory card for the camera, does that make any
difference when used in the camera, when attached to the computer?
A different USB cable may be needed, to further test hardware issues.
My D70 Nikon (firmware upgrade to D70s spec) works OK direct by USB
cable; some card adapters do not work the same as others. If you get a
USB card reader adapter, there may be two ways to make it work with a
card. You can put the card into the reader, then plug the reader into Mac.
Or you can plug the reader first into Mac, then put card into reader.
(A different digital camera used to work fine by USB cable to Mac; but
later on, I started using a card reader instead -- with fewer issues.}
Be sure you unmount the card (drag to trash, or use eject in the OS X)
before attempting to unplug the camera, card reader, or remove a card
from the reader. To do otherwise, may damage the card and render it
unreadable. If this has been done, you may (or not) be able to attempt
a repair with Disk Utility (but reformat in camera afterward) if you have a
suitable card reader and can see the memory card in Disk Utility.
So most of this is a matter of troubleshooting; and you may or may not be
able to re-use the card if it was somehow damaged. Not 'unmounting' before
removal or unplugging the device can be a source of problems.
In any event...
Good luck & happy computing!
