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azlan.pawan

Q: Remote app on iphone6 suddenly not working

my remote on iphone6 was working ok until the recent software update. suddenly it dissapeared from the appletv and it is not detecting my iphone6 now and therefore i cannot use the remote app. i tried resetting and syncing everything and nothing works! any ideas why or how to solve this please? thanks.

iCloud, Mac OS X (10.6.8)

Posted on May 16, 2016 6:00 AM

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Q: Remote app on iphone6 suddenly not working

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  • by Diana.McCall,

    Diana.McCall Diana.McCall May 16, 2016 6:59 AM in response to azlan.pawan
    Level 4 (3,594 points)
    Apple TV
    May 16, 2016 6:59 AM in response to azlan.pawan

    What software do you now have on ATV and on your iPhone? Which update caused the problem?

    You may need to check that ATV and phone both have the latest versions.

    The remote app communicates over WiFi. Have you made any changes to your network lately?