Mia799

Q: Can't log in iTunes on my iPhone

It keeps popping out to sign-in, and although I write the right password it won't accept only on iTunes and only in my phone. I am logged in at iCloud and App Store normally. I am logged in my iTunes from my laptop and it works fine.

Already tried to log out, shut off my phone, log back again... It has been going on for days.

iPhone 6, iOS 9.3.1

Posted on May 16, 2016 11:33 PM

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Q: Can't log in iTunes on my iPhone

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  • by alex_h1,

    alex_h1 alex_h1 May 18, 2016 8:55 AM in response to Mia799
    Community Specialists
    May 18, 2016 8:55 AM in response to Mia799

    Hello Mia799,

    Thanks for using Apple Support Communities.

     

    From your post I understand you're unable to log in to the iTunes Store on your iPhone.  This is indicative of an issue with not being able to connect to the iTunes Store.  Please follow through the steps outlined below for troubleshooting this issue.

     

    On your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:

    1. Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
    3. Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
    5. Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
    6. Reset your Wi-Fi router by turning it off and then on again.

    If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

    If you can’t connect to the iTunes Store

     

    Have a good one.

  • by Mia799,

    Mia799 Mia799 May 18, 2016 3:03 PM in response to alex_h1
    Level 1 (5 points)
    Safari
    May 18, 2016 3:03 PM in response to alex_h1

    Hello,

     

    Nothing of the listed topics helped. I really need to connect to the iTunes Store, and nothing works!

  • by alex_h1,

    alex_h1 alex_h1 May 19, 2016 6:24 AM in response to Mia799
    Community Specialists
    May 19, 2016 6:24 AM in response to Mia799

    Hey Mia799,

     

    Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action

     

    Take care.