HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch
Learn about If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch
Q: Touchscreen only works intermittantly. Makes the phone unusable.
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Apr 14, 2016 12:38 PMby alex_h1,Hello patrickbarbary,
Thanks for using Apple Support Communities.
I understand your touchscreen on an iPhone is becoming unresponsive, and a restart will temporarily resolve it. To get this issue resolved please follow through each step outlined below:
Check your touchscreen
Make sure that your hands are clean and dry, then try these steps:
- If you have a case or screen protector on your device, try removing it.
- Clean the screen with a soft, slightly damp, lint-free cloth.
- Unplug your device.
- Restart your device. If you can't restart it, you can force restart your device.
If your touchscreen still doesn't respond like it should, contact Apple Support or take your device to an Apple Retail Store or Apple Authorized Service Provider.
If the screen on your iPhone, iPad, or iPod touch doesn‘t respond to touch
Take care.
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May 17, 2016 9:27 AMby morepoints4me,Most likely you have a bad IC chip connection. DO NOT EXCHANGE YOUR PHONE AT APPLE! My 6 plus is going bad with this problem and in pristine condition. AN EXCHANGE IS REFURBISHED and may have the original IC complete with bad connections and might fail in 91 days.(out of warranty) I am having my IC chips changed by a third party. Very disappointed with my Apple iphone 6 plus and their failure to stand behind such an expensive product.. Search it....This is a very common problem that Apple does not repair out of warranty.
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May 17, 2016 10:39 AMby BBoiss,Do not take advice from Morepoints4me. This is just a really bad idea. If you go through anyone else but Apple, the replacement you get will likely be cheap, but ...cheap and not an OEM product. This can run several risks which I will be happy to share...
1 Safety - as a non-oem product, it has not had to go through the proper channels to ensure it meets standards that may otherwise produce unwanted results. To be blunt, fire.
2 Loss of Touch ID - if you have your iPhone 6 screen serviced by a non-apple authorized service provider (https://www.apple.com/lae/support/programs/aasp/), the next time your phone does an internal systems check, you will lose the functionality of your Touch ID as it cannot be authenticated as a genuine part and will be disabled for security measures. Understanding what all Touch ID can be responsible for in regards to your financial information, you should understand this.
3 No guarantee - there is no guarantee of the quality of the part you will be replaced with and it's longevity. They will not be able to calibrate it to your phone either. These are not simply made to be plug and play. The process is actually fairly meticulous. When Apple replaces one of these, they then put it into a machine for roughly 10 minutes to calibrate the multitouch and optimize it to ensure full functionality.
4 Loss of Hardware Support - This one is a big one! If you have your phone serviced through any Non-AASP, that phone can no longer be considered for any future repairs or replacements through Apple. It is DOA. Apple can no longer speak for the build, precautions taken in replacing of the part, or the part itself and so the whole unit is marked as Non-Supported. That means that if your phone were to suddenly die, you will not have the Apple option of service replacement, but instead will have to purchase a brand new phone outright.
You are welcome.
