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May 17, 2016 7:27 PM in response to Ryszby jrnet154,I don't think that article applies since this is for my iPad Air.
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May 17, 2016 7:33 PM in response to jrnet154by elcpu,Try a Forced Restart. Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. You will not lose anything.