Coqui2k
Level 1 (4 points)
Apple TV

Q: Apple TV 4th gen missing all movies option

Under the purchased area in my movies the option of "All movies" is missing. It only gives me recent and the genre listing. Can someone please help?

AppleTV 2, iOS 7.0.4

Posted on May 17, 2016 9:10 PM

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Coqui2k

Q: Apple TV 4th gen missing all movies option

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  • by pedro d,

    pedro d pedro d May 19, 2016 7:14 AM in response to Coqui2k
    Community Specialists
    May 19, 2016 7:14 AM in response to Coqui2k

    Hello there, Coqui2k.

     

     

     

    It sounds like you are not seeing the All Movies category on your Apple TV (4th Gen). The following Knowledge Base article offers up some great steps for troubleshooting:

     

     

     

    Get help playing or streaming content on your Apple TV

     

     

     

    Force close the app or restart your Apple TV

    If you have an Apple TV (4th generation), double press the Home button and swipe left or right on the Touch surface to find the app with the issue. Swipe up on the app to close it and press Menu to return to the Home screen. Then reopen the app.

    If you still need help or if you have an Apple TV (2nd or 3rd generation), restart your Apple TV.

    Update the software on your Apple TV

    • Apple TV (4th generation): Go to Settings > System > Software Updates > Update Software.
    • Apple TV (2nd or 3rd generation): Go to Settings > General > Update Software.

     

     

     

    Thanks for being a part of Apple Support Communities.

     

     

     

    Kind Regards.