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Ray-Monde

Q: MAIL: closes unexpectedly: Mail root ID issue?

Mail, running on my iMac or my MacBook under El Capitan, closes unexpectedly.

 

The error report generated contains the following :

 

"Application Specific Information:

*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Root Folder Id changed from AAMkADk0NDk2MmI1LWM4MDEtNDJkMi05ZGNiLTk5OTUwOGFjYzk4YQAuAAAAAAAIoa+Vymm6SIrS/t/ Wq99cAQBAW0Q5UuvrTJgNPXDQ0vZDAAAAm28nAAA= to AAMkADJlZTM2M2VkLWM2NWEtNGVhYS1iNjY1LTU5OGRiYzQ4NzM0ZQAuAAAAAACXJ21u1EVvRK64Av9 tsO7uAQBTc0X6HTxCRpJpwi5a5SNhAAAAAAEBAAA=: once an account is created, the root folder id shouldn't change on the server'

abort() called

terminating with uncaught exception of type NSException"

 

Any hint how I could sort this out? Cannot use Mail anymore...

Many thanks.

iMac (Retina 5K, 27-inch, Late 2015), OS X El Capitan (10.11.4)

Posted on May 18, 2016 3:45 AM

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Q: MAIL: closes unexpectedly: Mail root ID issue?

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  • Helpful answers

  • by D.Cohen,

    D.Cohen D.Cohen May 18, 2016 3:48 AM in response to Ray-Monde
    Level 6 (8,424 points)
    Desktops
    May 18, 2016 3:48 AM in response to Ray-Monde

    Hi. Try to delete MailData folder from username//Library/Mail/V3.

    Mail Application will import again the mailboxes from all your accounts.

  • by Linc Davis,

    Linc Davis Linc Davis May 18, 2016 6:30 AM in response to Ray-Monde
    Level 10 (207,926 points)
    Applications
    May 18, 2016 6:30 AM in response to Ray-Monde

    Please back up all data.

    Open the Internet Accounts pane in System Preferences and make a note of the settings for the Exchange account. There may be separate entries for mail and other services, such as contacts. Then delete the entries. Confirm that you want to delete the data. It will still be on the server.

    Recreate the account with the same settings. Test.