tttobster
Level 1 (4 points)
iTunes

Q: all my playlists are gone after update

What in the world happened with the last update?

First it drew all my music from iCloud instead from Music on my iMac, then all my play counts and ratings are messed up and all the playlists, even though they're still there by name, they are all empty or have maybe 3 to 5 songs in them instead of the hundreds I used to have. Also I haven't been able to sinc my Phone to iTunes, which might be a good thing, so I at least still have my favourite playlists...

I feel like the reliability of iTunes is fading. Often when I shuffle music on my iPhone it loops around with the same 20 songs or so, or it crashes on me.

iPhone 6 Plus, iOS 9.3.1

Posted on May 18, 2016 7:24 AM

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tttobster

Q: all my playlists are gone after update

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  • Helpful answers

  • by Limnos,

    Limnos Limnos May 18, 2016 7:54 AM in response to tttobster
    Level 9 (53,971 points)
    Mac OS X
    May 18, 2016 7:54 AM in response to tttobster

    ASC user turingtest2 help document: Empty/corrupt iTunes library after upgrade/crash - https://discussions.apple.com/docs/DOC-6561

     

    If you don't see your content after updating iTunes  - https://support.apple.com/kb/HT203225

  • by Robert Herald,

    Robert Herald Robert Herald May 18, 2016 9:22 AM in response to tttobster
    Level 1 (12 points)
    iBooks
    May 18, 2016 9:22 AM in response to tttobster

    TThis happened to me as well.  The recommended fix did not work.  A senior advisor from Apple could not figure out what the problem is either.  I had made a clone of my hard drive before the update, booted from that and all the playlists were back.  Bottom line being, I will most likely never update any software from Apple again.  Something is terribly wrong with this update and no one at Apple seems to know or care what is wrong.  Sad really because I used to be able to trust any update from Apple and now it seems the updates are not quality checked any more....ok through with my rant

  • by Limnos,

    Limnos Limnos May 18, 2016 10:05 AM in response to Robert Herald
    Level 9 (53,971 points)
    Mac OS X
    May 18, 2016 10:05 AM in response to Robert Herald

    no one at Apple seems to know or care what is wrong.

    Correct. Nobody at Apple knows what went wrong. I bet you couldn't reproduce it either.  Have you tried? If you have and you can reproduce it then you can contact Apple with details of what exactly they need to do to fix a reproducible bug.

     

    People have been saying complaining ever since the first software release in the middle of last century. Your situation happens to maybe a hundred people or so out of millions of users with every iTunes release.  How can you expect anybody to test against tens of millions of computer configurations on the planet prior to a release?  It's like getting a flat tire on a car.  This is why you had a backup.

  • by Robert Herald,

    Robert Herald Robert Herald May 18, 2016 2:04 PM in response to Limnos
    Level 1 (12 points)
    iBooks
    May 18, 2016 2:04 PM in response to Limnos

    i could reproduce it. consistently.  i gave the data to the apple senior analyst and he said that he would send it up to the software guys.  ask before you assume i don't know what i am doing