Bigwagon36

Q: ipad pro 9.7 update 9.3.2 issue

Today when I tried to update my IPad with the 9.3.2 update over wifi, after downloading the update and the install started like usual. Upon rebooting, I get the Connect to iTunes screen. I connect my iPad to iTunes and try to update it, says update failed and that I need to do a restore. The restore fails (error code 56). I tried all of the fixes from the help page with no luck. Any suggestions or do I need to send off my iPad for repair?

 

Thanks

iPad Pro, iOS 9.3.2

Posted on May 16, 2016 5:56 PM

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Q: ipad pro 9.7 update 9.3.2 issue

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  • by Aliencowboy62,

    Aliencowboy62 Aliencowboy62 May 18, 2016 1:35 PM in response to luculc
    Level 1 (8 points)
    May 18, 2016 1:35 PM in response to luculc

    Ipad Brick after IOS update, cannot sync with iTunes, upgraded/updated to new IOS update iOS 9.3.2 17 May and now Ipad shows iTunes icon with lightning plug.  MacBook will show error 56.  When will the update fix be out?  I'm sure there are hundreds of thousands or more customer dead in water with their iPad brick. Went to the Apple Store and they told me, "sorry" it is a hardware problem.  We'll have to order a replacement and we'll call you and let you know when you can pick it up." 


    This is software issue not a hardware issue, millions of iPads would have to be replaced if this were a hardware problem.  Bad decision to issue a knee-jerk reaction to a software crash that could be fixed with a software update.

  • by ShagCA,

    ShagCA ShagCA May 18, 2016 1:55 PM in response to Luckm
    Level 4 (2,235 points)
    iPad
    May 18, 2016 1:55 PM in response to Luckm

    Luckm wrote:

     

    There are many reports of this happening on the internet. I called Apple this morning to get an opinion, and the person I talked to said they had never heard there was a problem. Apple very slow to respond. I have decided not to update.

    If I worked for Apple and I'd like to keep my job, I'd say the same thing too. They'll probably show me the door and my last paycheck if I admit to have heard of problems.

  • by Feathers McGraw,

    Feathers McGraw Feathers McGraw May 18, 2016 2:03 PM in response to ShagCA
    Level 1 (8 points)
    iCloud
    May 18, 2016 2:03 PM in response to ShagCA

    I don't want to update my iPad Pro 9.7 until i hear it's OK.

     

    Have all those iPad Pro 9.7 that have been 'bricked' all used OTA? Just wondering if direct connection via iTunes is safe.

  • by DocHPW,

    DocHPW DocHPW May 18, 2016 2:10 PM in response to Bigwagon36
    Level 1 (4 points)
    May 18, 2016 2:10 PM in response to Bigwagon36

    +1: Another one bites the dust. My iPad Pro 9.7 is dead after update to 9.3.2. No problems with 9.3.2: my iPad mini 3, iPad Pro 12.9, iPhone 6s+, iPhone 6, AppleTV 4.

  • by Ducaticorse,

    Ducaticorse Ducaticorse May 18, 2016 2:14 PM in response to Feathers McGraw
    Level 1 (4 points)
    iPad
    May 18, 2016 2:14 PM in response to Feathers McGraw

    Mine initially went to recovery during OTA update.  When plugged in to recover and update it progresses 75% and then kicks the Error 56. 

     

    Personally, I would not do the update (whether OTA or wired) if I were a user with a properly functioning 9.3.1 iPad Pro 9.7, until there is some solution or correction in place.  Especially given that the replacement iPads (at least in my case) are TBD for availability.

  • by speedlimiter,

    speedlimiter speedlimiter May 18, 2016 2:20 PM in response to Feathers McGraw
    Level 1 (4 points)
    May 18, 2016 2:20 PM in response to Feathers McGraw

    It's irrelevant if you update OTA or through iTunes.

  • by jmi2,

    jmi2 jmi2 May 18, 2016 4:39 PM in response to Bigwagon36
    Level 1 (14 points)
    May 18, 2016 4:39 PM in response to Bigwagon36

    i was finally able to restore my iPad 3 from the last backup. i did the backup immediately before downloading the update as i usually do. it took one 4 hours because it 1st turned it into a brand new iPad and then synced downloading every single app, song, album, etc one at a time.

     

    strangely when i checked the version on the iPad afterward it was 9.3.2 !!!! figure that one out......

  • by zimon22,

    zimon22 zimon22 May 19, 2016 8:14 AM in response to Bigwagon36
    Level 1 (4 points)
    May 19, 2016 8:14 AM in response to Bigwagon36

    does anyone know what to do now? how long do we have to wait to fix the problem? how are we going to know when there is an update?

  • by Aliencowboy62,

    Aliencowboy62 Aliencowboy62 May 19, 2016 8:25 AM in response to zimon22
    Level 1 (8 points)
    May 19, 2016 8:25 AM in response to zimon22

    Supposedly an iOS update will be coming out at the Worldwide Developer's Conference in June.  No news un a software fix as of yet. When my iPad crashed and error 56 I took it to the Apple store and they told me sorry hardware issue, we'll have to order a replacement.  No compensation for my down time to lost files, as a matter of fact they have your sign a waiver of liability for any files on your crashed iPad.  We are in the dark as is Apple employees, good luck.

  • by harlequin7,

    harlequin7 harlequin7 May 19, 2016 9:48 AM in response to Bigwagon36
    Level 1 (4 points)
    May 19, 2016 9:48 AM in response to Bigwagon36

    I have the same problem with iPad mini retina. Blue screen flashes very fast every once in a while when trying to reboot after trying to restore. Cannot be restored apparently. crap.

  • by avery.zhou,

    avery.zhou avery.zhou May 19, 2016 11:04 AM in response to Bigwagon36
    Level 1 (8 points)
    May 19, 2016 11:04 AM in response to Bigwagon36

    Same here!!!! I regret that I didn't checked the news before upgrading my iPad Pro. Well, like everyone else, my new iPad Pro is bricked. Sad!!

  • by PaoloPeru,

    PaoloPeru PaoloPeru May 19, 2016 12:13 PM in response to Bigwagon36
    Level 1 (4 points)
    iPad
    May 19, 2016 12:13 PM in response to Bigwagon36

    My iBrick Pro 9.7 wifi cel 128 gb , what to do?????

     

    https://youtu.be/voKs9MVZomY

  • by Matthias Kummer,

    Matthias Kummer Matthias Kummer May 19, 2016 12:39 PM in response to PaoloPeru
    Level 1 (9 points)
    May 19, 2016 12:39 PM in response to PaoloPeru

    Same here, 9.7 Pro Wifi 128 GB - learned about the issue too late how much did Apple spend on R&D last year again? and now they do not even have reliable quality control in place any more. Just sad. Who's gonna pay all those affected for the time they lose travelling to the nearest Apple store?

  • by Ducaticorse,

    Ducaticorse Ducaticorse May 19, 2016 12:51 PM in response to Ducaticorse
    Level 1 (4 points)
    iPad
    May 19, 2016 12:51 PM in response to Ducaticorse

    As mentioned in my post yesterday, my iPad Pro 9.7 WiFi 128GB was also bricked during update.  I took the iPad to the Apple Store yesterday and after replicating the failure on their in-store machine, they ordered me a warranty replacement.  It arrived today and I picked it up a couple hours ago.  I am in the process of restoring my backup now.

     

    I recommend others who are having this issue also take their iPad Pro 9.7's in for replacement.  I'm sure that a string of these hardware replace will garner someone's attention and may help spur along a correction for those out there who have not yet taken the update.

  • by donaldfromridgway,

    donaldfromridgway donaldfromridgway May 19, 2016 12:52 PM in response to zimon22
    Level 1 (4 points)
    May 19, 2016 12:52 PM in response to zimon22

    Call Apple Support back and don't take "no" for an answer.  The problem is either their faulty software or a manufacturing defect with the 9.7 iPad Pro.  I had to keep pushing to get them to do something, but I'm losing productivity, time, money, etc. and it's an Apple problem, not mine.  Their iOS update did this.  Tell them you need a solution; keep asking for someone with more decision-making authority until you get someone who can help. 

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