EtreCheck version: 2.9.12 (265)
Report generated 2016-05-19 15:41:10
Download EtreCheck from https://etrecheck.com
Runtime 1:41
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Apps are crashing
Description:
When replying to mail a new window opens without the message in. It cannot then be closed without force closing mail.
Hardware Information: ⓘ
MacBook Air (13-inch, Early 2014)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir6,2
1 1.7 GHz Intel Core i7 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 122
Video Information: ⓘ
Intel HD Graphics 5000
Color LCD 1440 x 900
System Software: ⓘ
OS X El Capitan 10.11.4 (15E65) - Time since boot: about one day
Disk Information: ⓘ
APPLE SSD SM0512F disk0 : (500.28 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 499.05 GB (338.10 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.42 GB Online
USB Information: ⓘ
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/System/Library/Extensions
[not loaded] com.dymo.usbprinterclassdriver.kext (1.1 - SDK 10.10 - 2016-05-19) [Support]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 143 Apple tasks
[running] 88 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 43 Apple tasks
[loaded] 150 Apple tasks
[running] 96 Apple tasks
Launch Agents: ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-10) [Support]
[running] com.dymo.dls.webservice.plist (2016-01-28) [Support]
[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (2015-01-19) [Support]
[loaded] com.epson.esua.launcher.plist (2016-03-28) [Support]
[running] com.epson.eventmanager.agent.plist (2014-09-21) [Support]
[failed] com.teamviewer.teamviewer.plist (2014-10-13) [Support]
[failed] com.teamviewer.teamviewer_desktop.plist (2014-10-13) [Support]
[running] com.trusteer.rapport.rapportd.plist (2016-03-19) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (2016-05-10) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-10) [Support]
[failed] com.adobe.fpsaud.plist (2016-05-09) [Support]
[not loaded] com.dymo.pnpd.plist (2016-01-28) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2014-03-26) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2016-05-06) [Support]
[loaded] com.teamviewer.Helper.plist (2014-09-22) [Support]
[failed] com.teamviewer.teamviewer_service.plist (2014-10-13) [Support]
[running] com.trusteer.rooks.rooksd.plist (2016-03-19) [Support]
User Launch Agents: ⓘ
[failed] com.citrixonline.GoToMeeting.G2MUpdate.plist (2014-06-20) [Support]
[loaded] com.google.keystone.agent.plist (2016-04-12) [Support]
Other Apps: ⓘ
[running] com.amazon.Kindle.114272
[running] com.dymo.pnpd
[running] com.skype.skype.58272
[loaded] 376 Apple tasks
[running] 232 Apple tasks
Internet Plug-ins: ⓘ
FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-19) [Support]
QuickTime Plugin: 7.7.3 (2016-03-23)
AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-11) [Support]
Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-19) [Support]
AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-11) [Support]
DYMO NPAPI Addin: 1.0 - SDK 10.10 (2016-01-28) [Support]
Default Browser: 601 - SDK 10.11 (2016-03-23)
SharePointBrowserPlugin: 14.6.3 - SDK 10.6 (2016-04-20) [Support]
DYMO Safari Addin: Unknown - SDK 10.10 (2016-01-28) [Support]
Silverlight: 5.1.41212.0 - SDK 10.6 (2016-05-17) [Support]
User internet Plug-ins: ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]
3rd Party Preference Panes: ⓘ
Flash Player (2016-05-09) [Support]
Trusteer Endpoint Protection (2016-03-29) [Support]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
67% mdworker(21)
44% mds
4% WindowServer
2% fontd
1% kernel_task
Top Processes by Memory: ⓘ
901 MB com.apple.WebKit.WebContent(10)
786 MB kernel_task
459 MB softwareupdated
369 MB mdworker(21)
270 MB iTunes
Virtual Memory Information: ⓘ
308 MB Free RAM
7.70 GB Used RAM (1.61 GB Cached)
21 MB Swap Used
Diagnostics Information: ⓘ
May 18, 2016, 11:43:28 AM Self test - passed