KI7EIH
Level 1 (8 points)
Notebooks

Q: El Capitan 10.11.5 does not shut down

After installing 10.11.5 on my Macbook Pro Early 2015, it hangs during shutdown.  I need to hold the power key to force it to turn off.  However, at the login screen, the shutdown button works OK, so the issue may be not logging off.

MacBook Pro (Retina, 13-inch,Early 2015), OS X El Capitan (10.11.5), external display with VGA adaptor

Posted on May 19, 2016 8:11 AM

by Courcoul,Solvedanswer
Courcoul Courcoul
Level 6 (14,193 points)
A:

Ain't you happy of all that you've learned today, both in terms of all that your Mac does or shouldn't do as well as how to systematically approach it to solve any problems? thumb.gif

 

paulkcone wrote:

 

Yes, the power button still can turn the computer off.

 

How to turn on or turn off your Mac - Apple Support

 

"If you can't shut down your Mac because it isn't responding, you can force it to turn off without shutting down. Hold down the power button for 5 seconds, until your Mac turns off. Use this method only when you can't shut down. You'll lose any unsaved changes to documents that you have open."

Yes, it is the equivalent of pulling the power cord on a desktop computer. With the latent risk of data loss at various levels and to be avoided unless it is a desperate measure of last resort. Not something to be done as a routine everyday of using a computer.

Posted on May 19, 2016 11:28 AM

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KI7EIH

Q: El Capitan 10.11.5 does not shut down

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  • Helpful answers

  • by Courcoul,Helpful

    Courcoul May 19, 2016 9:54 AM in response to KI7EIH
    Level 6 (14,193 points)
    May 19, 2016 9:54 AM in response to KI7EIH
    • The power button nowadays no longer turns the computer off. It merely drives it to sleep/hibernation. If you truly want the thing OFF, you need to use the option in the Apple menu explicitly.
    • If the computer refuses to go to sleep and/or a shutdown is impeded, there is some task/process that is blocking the action. Try running the Activity Monitor, found in Applications / Utilities, selecting the Energy tab. Look in the Preventing Sleep column.
    • If you need further diagnostics, try downloading and running EtreCheck. It will produce a report of what the Mac is up to, either use that directly or paste it in this thread for analysis, interpretation and remediation suggestions.

  • by CT,

    CT CT May 19, 2016 9:35 AM in response to KI7EIH
    Level 6 (17,882 points)
    Notebooks
    May 19, 2016 9:35 AM in response to KI7EIH

    OS X El Capitan: Log out, sleep, restart, and shut down

  • by KI7EIH,

    KI7EIH KI7EIH May 19, 2016 10:20 AM in response to KI7EIH
    Level 1 (8 points)
    Notebooks
    May 19, 2016 10:20 AM in response to KI7EIH

    Here is the EtraCheck report:

    1. I removed the adware

    2. not sure if Startup Items is still an issue

    3. Note Diagnostic Information at bottom, Wacom pen crash (second from last line).  I removed the Wacom Pen applications and fixed the shutdown problem.

     

    Question: is "Startup Items" a problem?

     

    thanks for your help!!!

     

     

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-05-19 09:40:46

    Download EtreCheck from https://etrecheck.com

    Runtime 1:34

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Remove] links to remove adware.

     

    Problem: Other problem

    Description:

    Macbook Pro hangs during restart or shutdown

     

    Hardware Information: ⓘ

        MacBook Pro (Retina, 13-inch, Early 2015)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro12,1

        1 2.9 GHz Intel Core i5 CPU: 2-core

        16 GB RAM Not upgradeable

            BANK 0/DIMM0

                8 GB DDR3 1867 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1867 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 170

     

    Video Information: ⓘ

        Intel Iris Graphics 6100

            Color LCD 2560 x 1600

            DELL E196FP 1280 x 1024 @ 60 Hz

     

    System Software: ⓘ

        OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        APPLE SSD SM0256G disk0 : (251 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 249.78 GB (86.21 GB free)

                Core Storage: disk0s2 250.14 GB Online

     

    USB Information: ⓘ

        Broadcom Corp. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Configuration files: ⓘ

        /etc/sysctl.conf - File exists but not expected

        /etc/launchd.conf - File exists but not expected

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Adware: ⓘ

        ~/Library/LaunchAgents/com.onlineapplicationnotice.AppNotice.plist

        /private/etc/launchd.conf

        2 adware files found. [Remove]

     

    Kernel Extensions: ⓘ

            /Library/Extensions

        [loaded]    com.techsmith.TACC (1.0.3 - SDK 10.10 - 2016-05-17) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.ni.Fantom.nxtfwdl (1.1.1 - 2016-05-17) [Support]

        [not loaded]    com.wacom.kext.pentablet (Pen Tablet 5.3.0-3 - SDK 10.8 - 2016-05-17) [Support]

        [loaded]    net.telestream.driver.TelestreamAudio (1.0.5 - SDK 10.6 - 2016-05-17) [Support]

     

    Startup Items: ⓘ

        ChmodBPF: Path: /Library/StartupItems/ChmodBPF

        Fantom: Path: /Library/StartupItems/Fantom

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    158 Apple tasks

        [running]    73 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    45 Apple tasks

        [loaded]    155 Apple tasks

        [running]    90 Apple tasks

     

    Launch Agents: ⓘ

        [loaded]    com.google.keystone.agent.plist (2016-03-02) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2014-09-13) [Support]

        [running]    com.wacom.pentablet.plist (2012-10-29) [Support]

        [loaded]    org.macosforge.xquartz.startx.plist (2014-08-11) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.fpsaud.plist (2016-05-09) [Support]

        [running]    com.fitbit.galileod.plist (2013-10-22) [Support]

        [loaded]    com.github.GitHub.GHInstallCLI.plist (2013-04-18) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-03-02) [Support]

        [running]    com.makerbot.conveyor.plist (2014-03-04) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2014-09-13) [Support]

        [running]    com.wyse.PocketCloud.plist (2012-06-14) [Support]

        [loaded]    fi.polar.libpolar.plist (2013-02-26) [Support]

        [running]    fi.polar.polard.plist (2013-02-26) [Support]

        [loaded]    org.macosforge.xquartz.privileged_startx.plist (2014-08-11) [Support]

     

    User Launch Agents: ⓘ

        [running]    com.onlineapplicationnotice.AppNotice.plist (2016-04-25) Adware!  [Remove]

            ~/Library/Application Support/AppCommon/AppNotice

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        BambooCore    Application  (/Library/Application Support/Wacom/BambooCore.app)

     

    Other Apps: ⓘ

        [running]    com.wacom.BambooCore.95712

        [running]    com.wacom.Consumer_TouchDriver.97632

        [running]    com.wacom.TabletDriver.8992

        [loaded]    397 Apple tasks

        [running]    187 Apple tasks

     

    Internet Plug-ins: ⓘ

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-15) [Support]

        WacomNetscape: 2.1.0-1 - SDK 10.8 (2012-12-25) [Support]

        Default Browser: 601 - SDK 10.11 (2016-05-17)

        WacomTabletPlugin: WacomTabletPlugin 2.1.0.2 (2012-10-29) [Support]

        Silverlight: 5.1.41212.0 - SDK 10.6 (2016-05-06) [Support]

        FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-13) [Support]

        QuickTime Plugin: 7.7.3 (2016-05-17)

        Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-13) [Support]

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        NP_2020Player_IKEA: 5.0.94.0 - SDK 10.6 (2011-10-26) [Support]

        SharePointBrowserPlugin: 14.6.0 - SDK 10.6 (2016-01-19) [Support]

        SiteAdvisor: 2.0 - SDK 10.1 (2013-10-08) [Support]

        iPhotoPhotocast: 7.0 (2012-12-15)

        JavaAppletPlugin: Java 8 Update 73 build 02 (2016-03-19) Check version

     

    User internet Plug-ins: ⓘ

        WebEx64: 1.0 - SDK 10.6 (2015-09-11) [Support]

     

    Safari Extensions: ⓘ

        SiteAdvisor - McAfee - http://www.siteadvisor.com (2013-11-22)

        CustomerAid - George Brad - http://www.cloud-extensions.com (2016-02-15)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-05-09) [Support]

        Java (2016-03-19) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: ON

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 249.78 GB Disk used: 163.56 GB

        Destinations:

            Data [Network]

            Total size: 2.00 TB

            Total number of backups: 85

            Oldest backup: 3/20/15, 4:50 PM

            Last backup: 5/19/16, 8:39 AM

            Size of backup disk: Excellent

                Backup size 2.00 TB > (Disk size 249.78 GB X 3)

     

    Top Processes by CPU: ⓘ

             5%    WindowServer

             3%    launchd

             2%    kernel_task

             1%    fontd

             1%    SystemUIServer

     

    Top Processes by Memory: ⓘ

        1015 MB    kernel_task

        197 MB    mdworker(8)

        147 MB    QuickLookSatellite(2)

        147 MB    mds_stores

        98 MB    Finder

     

    Virtual Memory Information: ⓘ

        11.00 GB    Free RAM

        4.82 GB    Used RAM (2.15 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        May 19, 2016, 09:34:19 AM    Self test - passed

        May 17, 2016, 11:08:25 AM    /Library/Logs/DiagnosticReports/PenTabletDriver_2016-05-17-110825_[redacted].cr ash

            com.wacom.Pen_TabletDriver - /Library/Application Support/Tablet/PenTabletDriver.app/Contents/MacOS/PenTabletDriver

  • by Linc Davis,

    Linc Davis Linc Davis May 19, 2016 10:47 AM in response to KI7EIH
    Level 10 (207,926 points)
    Applications
    May 19, 2016 10:47 AM in response to KI7EIH

    Do you use a Wacom tablet? The software is known to cause the problem you have.

  • by KI7EIH,

    KI7EIH KI7EIH May 19, 2016 10:54 AM in response to Linc Davis
    Level 1 (8 points)
    Notebooks
    May 19, 2016 10:54 AM in response to Linc Davis

    Not currently using the Wacom tablet.  I removed the Wacom apps and system reboots normally now.

     

    Question: are these still a problem?

    Thanks for your help!

     

    Startup Items: ⓘ

        ChmodBPF: Path: /Library/StartupItems/ChmodBPF

        Fantom: Path: /Library/StartupItems/Fantom

        Startup items are obsolete in OS X Yosemite

  • by Linc Davis,

    Linc Davis Linc Davis May 19, 2016 10:56 AM in response to KI7EIH
    Level 10 (207,926 points)
    Applications
    May 19, 2016 10:56 AM in response to KI7EIH

    I have no use for that application and I don't pay attention to its output. If the computer is working to your satisfaction, you don't need to do anything else.

  • by KI7EIH,

    KI7EIH KI7EIH May 19, 2016 10:58 AM in response to Linc Davis
    Level 1 (8 points)
    Notebooks
    May 19, 2016 10:58 AM in response to Linc Davis

    OK thanks again for your help.

  • by paulkcone,

    paulkcone paulkcone May 19, 2016 11:15 AM in response to Courcoul
    Level 1 (4 points)
    May 19, 2016 11:15 AM in response to Courcoul

    Yes, the power button still can turn the computer off.

     

    How to turn on or turn off your Mac - Apple Support

     

    "If you can't shut down your Mac because it isn't responding, you can force it to turn off without shutting down. Hold down the power button for 5 seconds, until your Mac turns off. Use this method only when you can't shut down. You'll lose any unsaved changes to documents that you have open."

  • by Courcoul,Solvedanswer

    Courcoul May 19, 2016 11:28 AM in response to KI7EIH
    Level 6 (14,193 points)
    May 19, 2016 11:28 AM in response to KI7EIH

    Ain't you happy of all that you've learned today, both in terms of all that your Mac does or shouldn't do as well as how to systematically approach it to solve any problems? thumb.gif

     

    paulkcone wrote:

     

    Yes, the power button still can turn the computer off.

     

    How to turn on or turn off your Mac - Apple Support

     

    "If you can't shut down your Mac because it isn't responding, you can force it to turn off without shutting down. Hold down the power button for 5 seconds, until your Mac turns off. Use this method only when you can't shut down. You'll lose any unsaved changes to documents that you have open."

    Yes, it is the equivalent of pulling the power cord on a desktop computer. With the latent risk of data loss at various levels and to be avoided unless it is a desperate measure of last resort. Not something to be done as a routine everyday of using a computer.